Grand Appliance and TV

Trying to do my part and “Shop Locally Owned Businesses” but this company Should Be Avoided! I purchased a New GE Washer & Dryer in July/Aug 2022 and these people and there Installation Team caused $15.000+ in damage to my home during the delivery and installation(S). AND they refused to take ANY responsibility for the damage caused in our 2nd Floor Laundry Room and kitchenette area directly below it on the first floor. They sent an installation person out to troubleshoot and he said “everything is connected properly.” Then, I called the manufacturer (GE) and they came out and said the issue wasn’t with the unit but likely internal and caused possibly during installation of the new units. My plumber eventually confirmed this because Grand Appliance refused to assist further. Prior to this purchase and install we had experience NO ISSUES with Leaks. ZERO! Their install team “installed and uninstalled” (moved) the units 6 times, violently shifting the drain tray in which the units were placed and are connected to a floor drain. This jostling severed the floor drain causing sever flooding. My plumber confirmed the root cause and ultimately made the repair. SURELY, the Grand Appliance Installation Team of Professionals have installed MANY units that sat in drain trays and SHOULD KNOW that they are connected to A Floor Drain! The company has disavowed any liability. I won’t do local anymore. I’m spending my hard earned dollars with the Big Box Stores from now own. Truly, Truly, Shady!!

The salesman was knowledgeable and experienced, and the installers were professional.

unknown

unknown

No fuss, no problem. Great customer service.

I found them as a result of internet search. It is not a huge chain.

I saw them in February this year. The total price included the tax. The sales people were pretty good. We didn't feel rushed. It is just a very good machine and is one of those high efficiency machines. The delivery people were very good. They hooked everything up for us and took away the old washing machine. They did that for free. I have no complaints about them. They were a good company and I think I would go back again. I would have bought more stuff, but they don't sell the kind of stuff I was looking for. I happened to check the price against what was there and I also subscribe to Consumer Reports and the price was very good.