"Mr. and Mrs. F[Consumer name withheld at their request], We sincerely apologize for anything any of us have done that may have made you feel this way. Please give us a call to discuss anything that was not completed to your satisfaction. We are confused as to the substance of these accusations since the last contact we have had with you was at the Final walk thru meeting upon completion of your project when together, we completed the Zero Defects checklist with you and you signed off to the acknowledgement that you were satisfied with the touch ups and final job check punch list at which time you gave us the final payment. The intention of the Zero Defects Final Completion step process is to ensure that both you and Guardian can close out the project as 100% completed and eliminate any potential dissatisfaction or miscommunications. The Zero Defects document confirms a walk-around of the entire house was done, and wall by wall each item of the installation was reviewed with yourself, Jim and Emily, Guardian Management, the project supervisor, and the project foreman. A punch-list of items was developed and agreed to as far as what needed to be done and was completed at no additional cost. Additionally, you were given free gutter and fascia replacement, that were never noted or part of the original contract. We also agreed to change out your electrical light block flashing to a different style of light block, and adjust some of the light blocks to accommodate your electrician?s unusual requests. The agreed to repairs and additional free items were completed by Guardian the following week. Please help us understand if something through this Quality Control process was missed or misunderstood. The Purpose of this process is to give you the control and peace of mind that the project is 100% complete and Not complete until you the customer have the opportunity to do a final walk-thru with a supervisor or manager and both confirm and sign-off on that all items of the project contract met or exceeded your expectations. Our only explanation for your new found dissatisfaction relates to the repeated threats you had made that if some more of the additional items, that were not part of the original contract were not done at no cost to you, that you would post bad reviews. We hope this is not the case and welcome the opportunity to understand what is now different or has changed from the Zero Defects Quality Control process paperwork you signed. We appreciate the opportunity to come back again and revisit any items that for whatever reasons you now feel need to be revisited regardless of the Zero Defects paperwork you signed. If there really are any outstanding issues, we are certainly willing to meet, discuss, and take care of whatever these supposed issues are so we can both confirm your project is complete and meets or exceeds your expectation. Please contact us as soon as possible."

"Thank you from all of us at Team Guardian and for your kind words and recognition of Bryan's customer service. All of us at Team Guardian strive to deliver an exceptional service experience and we look forward to helping you with your projects."

"We are sorry to hear that we were not able to service your emergency. Guardian does not provide emergency services unless they are existing clients. Our phones are answered by live receptionist to ensure all contact information is collected and to direct the callers needs to the correct department to ensure the best service possible. Unfortunately your call was not returned immediately due to the person that could have returned your call was out of the office that day to attend to her sick child. Guardian does not provide emergency services for non-clients and we again apologize for any misunderstanding in thinking we do provide these services. If you are unable to find a company that can properly fix the problems, we welcome the opportunity to help you anyway we can or to refer you to someone that may be able to help."

"Thank you for the opportunity to help you with your home improvement needs."

"Thank you. We appreciate the opportunity to help anyone needing home improvements with the Better Way To Buy home improvements experience."

"Thank you. We appreciate the opportunity and look forward to any opportunities to help you in the future."

"Thank you We appreciate the opportunity to help you. Team Guadian"

"Thanks again for the opportunity to continue to help you with your construction needs."

"Thank you for the opportunity to help you. Unfortunately most of the projects we complete are involved in the process of replacing defective installations where the previous company hired projects have failed prematurely. Most of these projects like yours are failing and must be replaced after only 8-10 years."

"Thank you for the recommendation. We appreciate the acknowledgement of our consumer concentric approach of performing a thorough inspection, educating them on spectrum of options, and then advising on best fit for their needs and performing the turn-key construction services as a superior approach to the typical industry experience."