WEST CENTRAL AUTO INC

unknown

Horrible. There was a 6 day wait to have the car seen; appt was scheduled 2/5/14 for 2/11/14; I talked to someone via phone before the inspection to clarify my concerns and felt that they weren't listening. I asked for a call with results, I did get a call but all they told me was it had been done. The report was general wear and tear on a vehicle (10 yo) that age and: non-concerning oil spot & fitting leak The only immediate issue was it needed a transmission flush. Brakes were at 50% Several times I clarified I wanted to know what I would expect to do in the first year; and any immediate issues. I chose to purchase the vehicle from the seller based on this report. Immediately (second day of use) my check engine light came on. I used the brand certified dealership to diagnose; my "new" used car that was just inspected needs a $1200 repair. The catalytic converter. I have experienced this part failure in a different vehicle and understand the issues that come with it. Loss of power, loss of mpg (for a car getting 25-35 my vehicle is getting 15-16; it's a very sluggish engine) I was expecting to pay around $100 for the vehicle inspection. Which I told to both the seller and the shop. A $75 savings is great but it cost me hundreds. I would not have purchased this vehicle knowing it had an IMMEDIATE repair needed. My email correspondence with the business was unsatisfactory. They believe they did a good job. They also threatened me with "I ask that you are careful with any written reviews, that they are the truth. We do vigorously pursue any libel defamatory remark" I have saved my emails and have documentation from the dealership on what is wrong with the vehicle.

I called, we were able to schedule as an emergency, They were able to get me back on the road in less than 2 hours from the time we called it in. Very nice, great service, Thank you very much.

After I pick up my car it pulled badly. I called and asked if they would mind double checking their work because something was wrong. I was instructed that it was tire memory and I would need new tires. My tires still had good tread and should of had good life left in them. None the less I had Wal-mart install new tires. The car still continued to pull. I called West Central Auto again and asked if they could double check their work. I was told the car was within specs and that's the way it is. I made an appointment at Tires Plus in Onalaska for an alignment and had an alignment done. They indicated that my alignment was way out. After proper correction my car drove very well again.

They are competitively priced. They are friendly. I have used them several times for different things. I would give them A's for everything. They have been accommodating when I have taken my car to them because I live out of town and have to wait for my car. I have recommended them before and I would recommend them again.