WEST CENTRAL AUTO INC
About us
ASE Certified auto repair specializing in transmission and engine repair or replacement. A Tech-Net affiliate which gives the consumer a nation wide 2 yr / 24000 mi warranty on most repairs. Any repair over $25.00 includes 1 year of free roadside service.
Business highlights
Services we offer
We provide most auto repair services including oil changes, brakes, major engine repairs, shocks and alignment, suspension repair and driveability problems., timing belts, transmission service and repair
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 40% |
There was a 6 day wait to have the car seen; appt was scheduled 2/5/14 for 2/11/14;
I talked to someone via phone before the inspection to clarify my concerns and felt that they weren't listening. I asked for a call with results, I did get a call but all they told me was it had been done.
The report was general wear and tear on a vehicle (10 yo) that age and: non-concerning oil spot & fitting leak
The only immediate issue was it needed a transmission flush. Brakes were at 50%
Several times I clarified I wanted to know what I would expect to do in the first year; and any immediate issues. I chose to purchase the vehicle from the seller based on this report. Immediately (second day of use) my check engine light came on. I used the brand certified dealership to diagnose; my "new" used car that was just inspected needs a $1200 repair. The catalytic converter. I have experienced this part failure in a different vehicle and understand the issues that come with it. Loss of power, loss of mpg (for a car getting 25-35 my vehicle is getting 15-16; it's a very sluggish engine) I was expecting to pay around $100 for the vehicle inspection. Which I told to both the seller and the shop. A $75 savings is great but it cost me hundreds. I would not have purchased this vehicle knowing it had an IMMEDIATE repair needed. My email correspondence with the business was unsatisfactory. They believe they did a good job. They also threatened me with "I ask that you are careful with any written reviews, that they are the truth. We do vigorously pursue any libel defamatory remark" I have saved my emails and have documentation from the dealership on what is wrong with the vehicle.
"The standard vehicle inspection includes a general mechanical inspection and an under vehicle hoist inspection. It does not include a scan test to check for trouble codes. And since the service engine soon light was not on, a scan was not recommended. We also cannot test drive a vehicle for a large number of miles in pursuing the possibility that the light might come on."
"The alignment was actually done 9-23-09 and this review is just added now? Our alignment showed in specs when done. We use top of the line Hunter equipment and we are ASE certified. Customer also had a rotation done which proves it was radial memory causing the pull. There is a note for the car "Right rear tire needs to be replaced. Steel cords are showing through and it is dangerous to drive with the tire in this condition.""
They are competitively priced. They are friendly. I have used them several times for different things. I would give them A's for everything. They have been accommodating when I have taken my car to them because I live out of town and have to wait for my car. I have recommended them before and I would recommend them again.
Licensing
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