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TheKeyToComfort.com
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Our mission is to build upon the integrity and quality service that was established when The Key To Comfort was founded. We will always strive to employ the best people and furnish them with the best training possible; and provide you, our valued customer, with the highest quality, most efficient, cost effective service and equipment, as well as offer the best warranties available. We will do everything possible to earn and keep your respect, trust and business.
Business highlights
Emergency services offered
15 years of experience
Services we offer
Heating Cooling Air Duct Cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.832 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 3% | ||
| 3% | ||
| 0% | ||
| 3% |
Showing 1-25 of 32 reviews
Ron D.
Feb 2017
excellent---always prompt and explaining any issues they might find
Response from TheKeyToComfort.com
"Thank you for the positive review! We look forward to servicing all your future needs!"
Tim H.
Feb 2017
It went very well.
Response from TheKeyToComfort.com
"Thank you for the positive review! We look forward to servicing all your future needs."
Terry W.
Feb 2017
Daniel was the technician and he was superb. With his advice I was able to install a new wifi thermostat while he cleaned the furnace. I have used their services prior to the cleaning in early January. I highly recommend Key to Comfort.com for HVAC services.
Response from TheKeyToComfort.com
"Thank you for the positive review. We look forward to meeting all your needs in the future."
Jeff D.
Jan 2017
Tim was very thorough and explained in detail what was wrong with our system. He even revisited parts he had already looked at just to make sure he was giving us accurate information. Although we ultimately decided to consider our options for a new system before proceeding, Tim's service call was top shelf!
Response from TheKeyToComfort.com
"Thank you for the positive review. We look forward to meeting all your needs in the future."
Kathleen Z.
Jul 2016
The furnace install seems ok but this company didn't charge the coil because they were told not to. This happened right before I bought my house and, in my opinion, is likely the reason the compressor for my ac unit seized. Very shady not completing the job.
Response from TheKeyToComfort.com
"Thanks for taking the time to review the work we did. We are glad that you like the furnace. Remember that we were not contracted by you. Your home was a vacant foreclosed home. The contractor in charge of the renovations asked to have the a furnace and a/c coil installed that was supplied by that contractor. That contractor absolutely refused to pay anymore than the minimum amount to install the furnace and A/C coil. They would not pay extra to add refrigerant. They were told that the refrigerant charge was not right. We replaced the furnace and installed the coil in the early spring late / winter when the weather was cold. We removed the refrigerant that was in the system and pumped everything back in. It is unclear to us who turned on the disconnect switch on the outdoor unit back to on. We made several attempts to make the situation right by contacting the contractor. I believe that you chose another solution in the end."
Eric L.
Jan 2016
unknown
Response from TheKeyToComfort.com
"Thank you for the positive review. We look forward to meeting all your needs in the future."
Nadia C.
May 2015
unknown
Response from TheKeyToComfort.com
"Thank you for the positive review. We look forward to meeting all your needs in the future."
Jennifer L.
Mar 2015
They were very prompt. He identified the problem, explained exactly what it was, told me exactly how he could fix it and then he did all the work. It was a good experience.
Response from TheKeyToComfort.com
"Thank you for the positive review. We look forward to meeting all your needs in the future."
Homeowner
Jan 2015
unknown
Response from TheKeyToComfort.com
"Thank you for the positive review. We look forward to meeting all your needs in the future."
Gregg W.
Oct 2014
unknown
Response from TheKeyToComfort.com
"Thank you for the positive review. We look forward to meeting all your comfort needs in the future."
ERIC T.
Jun 2014
unknown
Response from TheKeyToComfort.com
"Thank you for the positive review. We look forward to meeting all your needs in the future."
Eric L.
May 2014
I have a gold’s member status with them. They come anytime. I had them come over at two in the morning to fix our furnace before. They are dedicated to their work and service. The annual cleaning of our furnace and air condition is included in the $40 a year that I pay which is a good deal. If they need to replace small parts, they will do it with no charge either.
Response from TheKeyToComfort.com
"Thank you for the review and being a Club Member, we look forward to working for you in the future."
Steve W.
Apr 2014
unknown
Response from TheKeyToComfort.com
"Thank you for the positive review. We look forward to meeting all your needs in the future!"
Barbara P.
Mar 2014
They were right on time, efficient and explained everything they were doing.
Response from TheKeyToComfort.com
"Thank you for the positive review. We look forward to meeting all your needs in the future."
Matthew L.
Mar 2014
My furnace went out at 9:30 PM. When I called they were at my house within an hour. The door switch on my furnace had gone out, since my furnace is from 1978 but had to order the part. A service man came back a few days later and replace the part. The service was excellent, the employees were all professional, however the cost of the repair seems to be a bit high.
Response from TheKeyToComfort.com
"Thank you for the positive review. We look forward to meeting all your needs in the future."
Roger A.
Feb 2014
The work was performed in a timely professional manner. After the installation the thermostat failed. They were called and responded within the hour and had it working again. Great company to use.
Response from TheKeyToComfort.com
"Thank you for the positive review. We look forward to meeting all your needs in the future."
Richard K.
Feb 2014
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Response from TheKeyToComfort.com
"Thank you for the positive review. We look forward to meeting all your needs in the future."
LEW P.
Jan 2014
Our experience with the Key to Comfort has been very good. Wayne, the salesman, was punctual, and spent time listening to our needs before submitting not two, but four proposed systems for our house. It was wonderful that he did not talk down to me as a woman.
Installation went well, although the installers left a broom in our basement. We took it back to their office, and met the owner, who is a very nice, down-to-earth lady.
When we needed technical info to complete our utility rebate forms, the folks at the Key to Comfort assisted us, although the Minnesota forms are very different from the Wisconsin forms they are accustomed to.
It is now January, and the Key to Comfort has performed the first furnace maintenance for us. Our new Lennox system is much quieter and more reliable than our old system, and our utility bills are lower than last year.
While we could have bought a cheaper system from another company, we're pleased with the honesty, service and quality we've received so far from the Key to Comfort, and would recommend them to our friends and neighbors.
Installation went well, although the installers left a broom in our basement. We took it back to their office, and met the owner, who is a very nice, down-to-earth lady.
When we needed technical info to complete our utility rebate forms, the folks at the Key to Comfort assisted us, although the Minnesota forms are very different from the Wisconsin forms they are accustomed to.
It is now January, and the Key to Comfort has performed the first furnace maintenance for us. Our new Lennox system is much quieter and more reliable than our old system, and our utility bills are lower than last year.
While we could have bought a cheaper system from another company, we're pleased with the honesty, service and quality we've received so far from the Key to Comfort, and would recommend them to our friends and neighbors.
Response from TheKeyToComfort.com
"Thank you for the review. Doing business with customers like you make our year. We look forward to taking care of your system under the Comfort Club. Thanks for choosing us. We will work hard to keep your business in the future."
Eric L.
Jan 2014
We pay them a monthly fee witch covers the cost of an air conditioner tune-up and a furnace tune-up annually. They will also respond to any problems anytime, day or night with their Gold Membership program at no cost to us. We've had nothing but great service from them.
Response from TheKeyToComfort.com
"Thank you for the review and we look forward to working for you in the future. We are happy to have you as a special Comfort Club Member."
Geraldine O.
Jan 2014
Better then other service ever did.
Response from TheKeyToComfort.com
"Thank you for the review and we look forward to working for you in the future. We are happy to have you as a special Comfort Club Member."
Eric L.
Jun 2013
They responded promptly and did an excellent job of installing the fan motor.
Response from TheKeyToComfort.com
"Thank you for the review and we look forward to working for you in the future. Thanks you for being a Gold Club Member."
Margaret S.
Jun 2013
Service performed - service person scheduled for noon - arrived 10:30 AM instead - noon appointment verified the day before on 5/6/13.
Response from TheKeyToComfort.com
"Thank you for being a Club Member, we are very sorry that you were not called to inform you about the cancellation of the technicians’ 10:00 AM appointment. Thank you for reminding us that we need to do a better job of informing customers when working ahead of the schedule not just when we are running late. I think that too often we forget that showing up early is not always better or appreciated. Thank you for your honest feedback and trust that we will make changes to prevent this from happening in the future. We look forward to doing better for you in October for the furnace cleaning."
John F.
Jun 2013
The service person was friendly and did a thorough inspection.
Response from TheKeyToComfort.com
"Thank you for the review and we look forward to working for you in the future."
Karen M.
Jun 2013
Bailey, the technician, was very nice and cute and did a good job with the cleanings.
Response from TheKeyToComfort.com
"Thank you for the review and we look forward to working for you in the future."
Eric L.
Jun 2013
They were prompt in responding, and the technician was friendly and did a good job. I am part of their gold membership program which means I pay a set fee each month, and they will address any problem at no additional cost unless it's a major component. This has more than paid for itself.
Response from TheKeyToComfort.com
"Thank you for the review and being a Club Member, we look forward to working for you in the future."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
TheKeyToComfort.com is currently rated 4.8 overall out of 5.
TheKeyToComfort.com accepts the following forms of payment: CreditCard
Yes, TheKeyToComfort.com offers free project estimates.
No, TheKeyToComfort.com does not offer eco-friendly accreditations.
No, TheKeyToComfort.com does not offer a senior discount.
Yes, TheKeyToComfort.com offers emergency services.
No, TheKeyToComfort.com does not offer warranties.