Superior Surface LLC

The cabinets are nicely done and it turned out beautiful. The work was nicely done. They were prompt. They were on time. They were willing to meet schedule during the all the remodeling. They were really nice to work with.

What we thought we were going to get and what we got was not the same vision. It was a mess. We had seen them on TV and was impressed. The TV pitch was to call that day, book a job and we'd get a gift certificate of $500 after applying $500 down. I have a copy from TV Channel 4 which shows that we put $500 on our credit card and we were to be compt by a business named Wise Savings LLC (www.wise-secure.com). Nathan - the owner of the company that did the this work ultimately told me that we'd settle for the $500 cost only after all of the problems were disclosed. He also never provided a contract to us and we repeatedly asked for one. The workers who did the job were unqualified to do the work. The spray painting was splattered, not only on the doorway but my CAR in the garage as well. The spray was applied improperly and they had to come back and do it again. The entire job was a mess. The cabinet doors they ordered were wrong then improperly installed. We'd understood the doors included hidden hinges from the manufacturer. We were never told who that company was and when the doors arrived they were not drilled for hidden hinges and this company instead did the drilling. They also drilled on the wrong side and had to patch and cover the error (which they did poorly). The paint colors do not match anywhere and the list goes on. The owner had indicated that he would be onsite during the job but he never showed up except for a couple of times. They were always unreliable about when they'd show up and we never knew who it would be. The overall job was tramatic enough to effect stressful and health issues which are ongoing. The request was to make our lives easier and it has ultimately become disasterous. There is a lot of common sense in doing certain jobs, like removing hinges before painting and not painting over the hinges.. they painted the hinges. The paint on the tub and sink is now coming up as well and the results are horrible. Resolving these complaints with the company is unending. The initial communication with the sales rep was positive but the workers they sent to us were horrible. They had no idea what they were doing and one worker even admitted he didn't know how to do it. We were appauled that we found a company so highly rated on this TV show, that we fell for the "call now" promo, that we had to put up with less than quality work, that we're not getting anywhere with resolution with the company, that the problems are continuing to present themselves and that the work was left undone. We're at a loss as to what to do with this mess we've been left with. Buyer beware. Our problems are worse now than what we started out with. We hired for an upgrade - we paid for disaster. "The Morning Blend" TV show is a good show.. but they represented the wrong company this time. I'm just sorry I fell for this one.