LAKELAND TOYOTA HONDA MAZDA

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They were professional, knowledgeable, and courteous.

The entire procedure from start to finish was an enjoyable, easy process. Having worked at auto dealerships in the past, I know this isn't the way these things can work. We were treated fairly, and the vehicle's features and controls were explained to us. The sales crew even stayed late to allow us to finish up the process.
I can't say enough good things about Lakeland Auto. Go there, they seem to appreciate your business and they sure are friendly.
I read the negative review someone left about Lakeland and found it to be humorous and very uncharacteristic of this dealership. Then I looked at the person posting it and over HALF (7 of 13) reviews they did were for an and quot;Fand quot; grade! They gave NO and quot;Aand quot; or and quot;Band quot; grades, 2 and quot;Cand quot; 4- and quot;Dand quot; and 7-and quot;Fand quot;'s! They sure don't look like someone who can *ever* be pleased! I'm going back now to read some of their other reviews, I could use a good laugh!

I scheduled the following service online: lube/oil change/filter, tire rotation, and replace engine coolant at 100,000 miles per the Toyota owner's manual. When the service advisor (Daniel Farrar) wrote up the order, the cost on the invoice was $130.00. On the wall behind the service advisors is the price of their more popular services and Lakeland's competitors' prices. The cost of an oil change is $29.95, the cost of tire rotation is $17.95, and the cost of replacing engine coolant is $79.95. The total cost is $127.85 for the three services. So the estimate of $130.00 is in line. Of course there is tax and they always add on disposal fees and shop supplies, etc., etc,. This was the service advisor's 3rd day on the job. So I expected that this might not go smoothly. I had presented the service advisor with a and quot;wild cardand quot; coupon that was obtained from Lakeland's website. The higher you spend, the higher dollar amount you get off of the total price. So, in the case, the total cost of service fell between $100.00 and $199.00, which waranted $20.00. This is simple math that I can do in my head: $130.00 less a $20.00 coupon equals $110.00. Then of course add back onto $110.00 the taxes and anything else that they are going to charge. Daniel Farrar confirmed the services that I wanted, specifically, he asked about the engine coolant. I explained to him that I wanted the engine coolant replaced with new coolant per the Toyota's owner manual. When it came time to pay the bill, the service advisor presents me with an invoice of $135.28. Remember, it's his 3rd day on the job. He's the one who told me that he had only worked there for 3 days. It's kind of like pre-apologizing for anything that goes wrong. I tried to explain to him the prices listed on the wall totaled about $130.00 less $20.00 equals $110.00, not $135.28. I paid for the bill asked for my keys and tried to leave. Now Daniel had another employee (older that Daniel but I don't know this other service advisor's name) join the conversation. This other guy showed me that $20.00 was taken off and he stated that they don't go off of the prices listed on the wall and they don't update those prices. So you don't update your and your competitors' prices and you don't honor your own listed prices?? So if I go to Walmart and the sticker price on the shelf says $110.00 then I should expect to pay $130.00 instead? There is something called and quot;truth-in-advertising.and quot; At this point I was frustrated, stated that I was leaving, didn't want to explain math anymore, and left while stating that I will go someplace else. Here is some advice not neccesarily in order: 1. Honor your listed prices or remove them all together. 2. Honor your own coupons or remove them from your website. 3. Train your new employees. 4. Research and quot;truth-in-advertising.and quot; (The Federal Trade Commision would be a place to good start.) and 5. Don't pass off the cost of your new building onto the consumer.

My husband goes there regularly for oil changes.  They are right off the freeway and it is convenient.  They are always on time.  They do very good work.  They are friendly and clean.  They are reliable.  The sales people were very good.  We test drove a car there.  The salesman was very personable and he wasn’t pushy.  He was very knowledgeable about the car.  We didn’t buy the car.  He did follow up with us.  He was very friendly and it was a nice experience.  The price for the oil change is definitely reasonable.

I traded in my 2007 Honda Civic for a 2013 CR-V. I wanted a larger vehicle that had more room inside and also had all wheel drive to handle the rough winter driving here in Wisconsin.