GLASS EXPRESS
About us
Here at Glass Express we are commited to customer service! We will try and find a solution for every one of your needs. Please contact us for any quotes and concerns and we would be happy to help you out!
Business highlights
Services we offer
Auto Glass, Cabinet Door Glass, Commercial, Custom Glass, Custom Mirrors, Deck Railing, Football Display Case, Glass, Mirrors, Putty Windows, Replacement Windows, Residential, Screens, Shower Doors, Storm Windows, Stylemark Sliders, Thermo Glass Replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 25% | ||
| 0% | ||
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| 50% | ||
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work done several times over the years so I know what to expect.
The employee didn't do the job correctly the first time and the manager had to redo the job
by drilling another hole to fix the chip.
There were several things I observed from my experience with Glass
Express.
1. The employee wasn't properly trained to do the repair.
2. The equipment used to fix the chip was entry level compared to other
professionals.
3. The manager lacked the interpersonal skills when dealing with an
issue. His employee messed up and because I noticed the manager was
upset at me.
4. Windshield chip repair isn't one of their specialties.
"Dear [Removed member name], We pride ourselves on customer service! If you didn't receive that I do want to sincerely apologize. We want to assure you that the equipment we use is quality and that our technicians are trained properly. We have been doing windshield repairs for over 20 years. With this experience we are confident that the repair was filled properly. Upon your request we drilled the 2nd hole to fill the remaining area. Trying to please you and feel the work was completed properly was out goal. As reviewed with you the day of the repair, our chip repairs are guaranteed. If your repair doesn't hold, we then refund the price paid for the chip towards the cost of a windshield replacement. Our success rate is over 98% for chip repairs. Again, we would like to apologize for your experience at our company! We appreciate your business and comments! Thank you! Glass Express"
Licensing
State Contractor License Requirements
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