First Call Heating & Cooling, Inc.

4.8

(70) Verified Reviews

Founded 1995 • With Angi since October 2010

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Licensing

Licensed
Insured
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Hours

Monday
7:30 AM - 4:30 PM
Tuesday
7:30 AM - 4:30 PM
Wednesday
7:30 AM - 4:30 PM
Thursday
7:30 AM - 4:30 PM
Friday
7:30 AM - 4:30 PM
Saturday
8:00 AM - 12:00 PM

Company Contact

4603 Durand Ave

Racine, WI 53405

Description

First Call Heating & Cooling, Inc., is a WI Heating, Plumbing, Air Conditioning, Geothermal Heat Pump, and furnace repair, service, replacement and maintenance Company located in Racine County,WI. First Call Heating & Cooling, Inc. employs only the best technicians for, air conditioner repairs and, furnace repairs as well as all air conditioner replacements, furnace replacements and boiler replacements in Racine, WI, Kenosha, WI, Sturtevant, WI, and Franksville, WI....

Verified Reviews

4.8

(70) Verified Reviews

Ratings Distribution

5

62

4

3

3

2

2

1

1

2

Rating Details

Price

4.6

Professionalism

4.8

Punctuality

4.8

Quality

4.8

Resposiveness

4.8
Read reviews by category
HVAC Companies (70)air duct cleaning (6)gas leak repair (1)
Showing 1-10 of 70 reviews
2.0

08/07/2020

it was terrible. First the tech didn't explain to me that the outside breaker could go bad sometimes and not turn back off once you turn it back on and off. And he made it sound as if it happens he would fix it.And he was kinda spacey and didn't seem to know certain things. Left mud footprints all on my white porch.. Then when it was time for the bill. He told me cause he turned the breaker off ea...

DESCRIPTION OF WORK
Ac unit mantance

CATEGORY heating & air conditioning/hvac

COST $89

SERVICES PERFORMED? Yes

WORK COMPLETED ON 07/21/2020

SERVICE PROVIDER RESPONSE

I am very sorry to hear that you were not happy with the service or the technician. This technician has been with the company for over 15 years and is very knowledgeable, it is unfortunate that he was unclear in his communication to you. I will process a refund of the service today, we are not interested in being paid if you are not satisfied. Thank you, Julie
5.0

06/17/2020

Our technician was professional, courteous, and very knowledgeable. We went ahead and signed up for their annual plan to service both the A/C and the furnace for the year, which is reflected in the cost I provided. Overall, they had the most competitive price for just doing the tune-up.

DESCRIPTION OF WORK
A/C annual maintenance

CATEGORY heating & air conditioning/hvac

COST $112.95

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/19/2020

SERVICE PROVIDER RESPONSE

We truly appreciate you taking the time to share your experience and we are so happy that you were pleased with the staff and the service. Julie
5.0

05/11/2020

We were pleased with everything with First Call! They were quick to come out to give us a quote, quick to do the install. They were very professional and broke down the furnace buying process in a way we could understand.

DESCRIPTION OF WORK
New furnace install

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/23/2020

SERVICE PROVIDER RESPONSE

Thank you for taking the time to share your experience, we are thrilled to hear that you are happy! Julie
5.0

02/21/2020

Great! The professionals really knew. what they were doing.kk

DESCRIPTION OF WORK
They didn’t do the work I needed done, so they referred me uto someone else.

CATEGORY heating & air conditioning/hvac

COST $65

HIRE AGAIN? Yes

WORK COMPLETED ON 02/14/2020

SERVICE PROVIDER RESPONSE

Thank you for taking the time to share your experience. We appreciate all reviews but the best ones are from happy clients! Julie
5.0

02/18/2020

Our tech was Mack, he checked out the pump and it was working. He then noticed a hose had shrunk over the years and the water wasn't going into the tank. He replaced the hose and also checked the filter (which was filthy). He could have just replaced the pump and charged us. Very honest and saved us money by just replacing the hose. He was very friendly and explained everything he was doing each s...

DESCRIPTION OF WORK
Humidifier was overflowing.

CATEGORY heating & air conditioning/hvac

COST $140

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/17/2020

SERVICE PROVIDER RESPONSE

Thank you very much for sharing your experience! We love reviews of all kinds but this type is definitely the best. We pride ourselves on honesty, integrity and fair pricing and it sounds like we hit the mark on all three. We look forward to serving all of your home comfort needs in the future. Julie Venn
5.0

01/06/2019

The office called back promptly and gave me an estimate based on my furnace model that turned out to be very accurate. The technician arrived 30 minutes before the appointed time and finished in a timely fashion. I had been told to expect an on-the-way text or call but that did not occur. He walked me through the work done, the warranty terms and he had a few suggestions for ongoing maintenance. A...

DESCRIPTION OF WORK
Replacement of Inducer Motor Assembly on Carrier Furnace

CATEGORY heating & air conditioning/hvac

COST $625

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/04/2019

5.0

12/17/2018

They were so responsive and attentive. Andrew our service tech was phenomenal. Brian our sales rep was so helpful and accommodating. The staff was very caring -even dropped off heaters for us.

DESCRIPTION OF WORK
Service call that led to a new furnace installation

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

SERVICE PROVIDER RESPONSE

Thank you for taking the time to complete this review. It is wonderful to hear that you are happy with the experience provided. We pride ourselves on superb service and it is very rewarding when we get feedback that we have achieved the goal. We look forward to servicing your heating and cooling system for many years to come. Julie Venn
5.0

11/02/2018

It was a scheduled PM for the house furnace. The technician showed up right at 4pm, as promised. She did a very professional job. She explained in detail the inspection process and the adjustments she made to the equipment in order to have it ready for winter. Very friendly and courteous. The office staff is very nice as well.

DESCRIPTION OF WORK
Furnace PM

CATEGORY heating & air conditioning/hvac

COST $63

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/01/2018

SERVICE PROVIDER RESPONSE

Wonderful to hear about your positive experience. We appreciate all feedback but of course truly love when you have something great to share! Looking forward to continuing to service your family's comfort needs for many years to come. Sincerely, Julie
5.0

08/13/2018

Was able to fix right away. Very friendly and knowledgable. Thanks

DESCRIPTION OF WORK
A/C repair

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/30/2018

SERVICE PROVIDER RESPONSE

Mr. [Member Name Removed], Thank you so much for taking the time to share your experience. I am thrilled that we have received an A from you. It is always our goal to offer the best possible service at a fair price. Best, Julie
1.0

08/10/2018

I had an estimate scheduled for 7/12. I get a call a few days before stating that the estimator did not want to drive out to my place so an employee that lives nearby will come out and get the info for the estimator. He had good ideas and I was looking forward to receiving the estimate. I have called several times asking when the estimate will be ready and was promised each time that it would be r...

DESCRIPTION OF WORK
Heater installed

CATEGORY heating & air conditioning/hvac

WORK COMPLETED ON 08/10/2018

Services Offered

Air Conditioning Repair, Furnace Repair, Geothermal, Heat Pump Repair, Preventative maintenance program. Installation of furnaces, central air conditioners, heat pumps, geothermal heating systems and indoor air quality products.

Services Not Offered

NA

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, Discover, PayPal, Financing Available, American Express
Senior Discount
5%
Emergency Service
Yes
Warranties
Yes