Northland Door Systems

Called late Friday afternoon & work was done on Monday. I had trouble with door a month before this & a part was replaced hoping this was the problem. When it started acting up again asked them to replace the motherboard which was done. Have had the door since 2003 so this is the first trouble i have had. Very professional.

Great service as always.

Good...repairman personable, knowledgeable and helpful. Responded to call promptly and arrived around time stated. Price was reasonable.

New door arrived earlier than I expected. All hardware and trim was replaced. Old door/track/parts removed and disposed of. New door is a dramatic improvement. Work was done on time at the price quoted. Would use again.

.

unknown

We own a Veridian Home that uses Wayne Dalton Garage Doors and we have lived here 10 and a half years.  We contacted Northland as they carry Wayne Dalton and they confirmed that we could order a replacement panel instead of ordering an entirely new garage door.  As "luck" would have it, the cable broke in the meantime due to rust--late on Thursday night, June 4.  I sent an e-mail out that night and the next day, Northland called and had scheduled a service technician for the afternoon!

Darren Lawver from Country Door Systems (a subcontractor who obviously helps in urgent situations), was wonderful.  He explained what we could do to keep rust from recurring at the same rate--wash off the salt on the lower metal pieces as soon as winter is over.  Darren also set the vertical track slightly above the cement floor rather than butting it, so water wouldn't puddle around the track and start the rusting process.  He also explained an option for the future where the cable is enclosed and more protected.

A job well-done.  We are very pleased.

P.S.  I have nothing to compare the price, too, except that replacing one panel was certainly less expensive than replacing the entire door which is closer to $1,000 and up (and I received quotes from two different vendors who were priced competitively).  I went for the more frugal and environmentally friendly (less in the landfill).

A technician was sent out the same day as my call and I was not in a rush. The technician explained what needed to be done and helped me understand what needed to be accomplished. The technician had to come back on another date to finish the job, they were on time and completed the tasks in a timely manner.

Repairman was extremely knowledgeable. Fast and friendly.

This service was performed as part of a home warranty so really I don't know what the cost would have been if I had hired them directly. I never even saw the person who fixed my door, but when I got home from work, the door was working again, and that made me happy! The gal I spoke with on the phone when scheduling was very friendly and helpful.

I called first thing in the morning when I realized that I could not open my garage door. I had to be at work and still had a car outside the garage. I left my front door open. They came that morning, replaced the spring and locked the front door on their way out. How many service people remember that one small but important item.

On the phone they said it would either be a quick fix or the door would need replacing. AKA $75 or $700. Luckily it was a quick fix. And that quick fix came with a 3month warranty. Also I'll note they came the next day and tried to work around our schedule the best they could.

They replaced the trolley and the remote. They did a good job.