Chimney Concepts

Perfect. He did a good job, fast and didn't make any mess. Very professional;

Chimney Concepts does not respect their customers' time, does not keep their commitments and has little sense of urgency. I took a half day off of work to have a $6200 gas fireplace installed - I received a call from the installer minutes before he was to arrive to find out that he "couldn't make it" and that I'd need to call the office to schedule an alternative time. After chasing this down a bit, they did come the following Saturday, but couldn't finish the job because some electrical work remained. The electricians were supposed to arrive on December 21st between 1130 a.m. and Noon. As of 12:20 p.m., there was no sign of them and no call from Chimney Concepts. After calling them, at first I was told the electricians were "running late" and that they couldn't tell me when they'd come. After expressing my displeasure - I've given them over $6K and the job still isn't done - they managed to get an estimated time of arrival - 2 hours after they were supposed to arrive. For what it's worth, I'm still waiting for the Electrician. The people at this company are pleasant and nice, but the owners, who have yet to reach out to me, don't seem to place customer service at the top of their priority list.

Excellent job. We love the remote and don't know how we lived without it before as our pilot kept going out. Never had the fireplace cleaned before and will have them come in annually for maintenance. $390 for gas fireplace remote installation $75 for labor $219 for initial fireplace cleaning 10% senior discount

Stacy and her entire staff were wonderful to work with. We had an old 800 lb wood stove that the technicians removed carefully and without incident and installed the new one we purchased from Chimney Concepts. Everyone we worked with was so personable and respectful. The product is excellent and the price was too. We highly recomment this company.

Very well, they were patient with our selection process, timely in installation during peak season, the installers had difficulty with our custom sized existing fireplace, toiled all day and had to come back the next day with a particular part/fitting. They went up 3 stories to the top of the chimney to install the liner, accidentally knocked over decorative string lights and a light bulb broke but they were genuinely apologetic and it was obviously an accident- given the height of the ladder I'm surprised that's the worst that happened, I'd gladly take a broken light bulb, it looked like their lives were on the line up there! They were clean, patient with our pets and kids, professional, and most importantly our wood insert is FANTASTIC and we use it daily! Excellent, and we recommend them any chance we get.

Very well. Skilled, professional service. I recommend them for all chimney needs.

Great. We had a plumber in for some other work and he comments on their good job.

all went smoothly

The technician was punctual, knowledgeable and answered all of my questions. Our chimney was repaired and the cap was replaced and the end result is beautiful and keeps the rain out! We have had compliments on their work from other contractors here to do caulking and roofing, if other contractors and two engineers compliment their work after they have completed it and left, that says quality to me!

I began a major renovation project that was supposed to take about six months. From the beginning of the project I wanted to install a specific Valor gas fireplace the was in keeping with my Victorian home. I downloaded the installation manual and provided it to the architect and the general contractor. A project that was supposed to take six months has painfully stretched out over two years. I signed a contract with Chimney Concepts and paid a substantial deposit fully expecting to be moved into my home within six months. The fireplace unit had to sit in the Chimney Concepts warehouse waiting for my incompetent contractor to do his portion of the work. There were at least to "re-dos" that my contractor had to do before Chimney Concepts could do their job and I'm sure installation took longer than normal for Chimney Concepts because of the general contractor. Throughout the project Chimney Concepts was more than professional. I am very pleased with the finished job.

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Installation went fine in October 2014.  Dan the installer was nice.  In January 2015, the chain or wire going to the damper had no tension and did not open the damper.  I called and scheduled an appointment to repair.  Dan came 1/2 late and said he fixed the problem.    The next time I went to have a fire, the damper would not open again.  I again called and scheduled an appointment.  Dan came again and said he could not find anything wrong, but said he oiled it.  I had one more fire that winter and it worked fine.  In December 2015, I wanted to have a fire and went to open the damper and it would not open.  Called Chimney Concepts again and scheduled an appointment.  When Dan came it opened.  He investigated and found nothing wrong.  Oiled it.  Later in December 2015 I tried to open and it would not open.  Called again and scheduled.  I asked for someone other than Dan.  The night before the scheduled appointment, I tried to open it and it opened.  I canceled the appointment.  January 22, 2016 I tried to open it and it would not open.  I called Chimney Concepts on Sat Jan 23rd explained the situation and asked to have some other than Dan come out. The man who I spoke to scheduled an appointment with Mike And said that Mike would fix and show me how I can tell whether its opened or not.  I told him that that was insulting to me That I can tell when the wire that the wire completely releases when opened   He did not apologize ans scheduled the appointment.  Mike cand and of course when he cane it opened he investigated and said that moisture can freeze and cause it to not open.  I ask him to get me an estimate to put the old damper back.   He said he would, but never sent me an estimate.

The men were professional and courteous. Very satisfied and would hire them again. I asked if they could do it in a certain time frame and they were able to order and install sooner.

• We had a very challenging site and because of that, all other competitors, who came to our house, tried to sell us on a smaller unit. This was unacceptable to us.  Larry visited and said though it would be tight, he thought we could go with the larger unit.  The price they quoted for a "cadillac" product (with install) actually beat out (or was compatible) with mid-range/lower range products. The finished product looks incredible!  We couldn't be more pleased!  Larry and Jessie did an outstanding job installing the unit and Bentz Electric (who they coordinated with) were outstanding as well; very clean and respectful of existing space.  We did have a minor issue in that the start to finish of the project took a bit longer (2-3 weeks) then originally planned or anticipated, but given that the final results were so satisfying, we can easily live with that.  This is a professional outfit who were wonderful to work with at every stage (including dealing with all our upfront questions) and we couldn't be more thrilled with the end result.  The fact that they can,  and will,  service things going forward is an added plus!

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The back of my fireplace was broken. I fearedd I had an expensive and messy situation ahead of me. Chimney concepts answered my email within a day, they scheduled me three weeks out because they were so busy, however they put me on a cancellation list. Within the week I received a call they came late plastic out cut the fire board installed it and cleaned up perfectly with in an hours time. It only cost me $195! which was a major relief to me. Michael did not leave a trace dirt. He put plastic on the floor and went to work. I recommend these people highly. I will be coming back to them for new fireplace glass doors. Again the friendly professionalism was a welcome relief.

This is the third experience we have had with Chimney Concepts.  They inspected our chimney upon purchase of our house, installed a new fire screen door, and most recently inspected and cleaned our chimney (maintenance).  The technician was on  time, performed a thorough job, and completely cleaned up following the chimney cleaning.   The price was fair. We would use this company again, and would also recommend them.

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