Kp Appliance Inc

I ordered a new refrigerator, dishwasher and stove. The sales person was very friendly and very helpful. Yesterday they came to install the items. I have a custom (old) cabinets, and they had to cut out some of the cabinet, (you would never know it), to get the dishwasher in. Then, the refrigerator wouldn't fit thru the door way inside the house. I have a large opening , like a large window, between my living room and kitchen. They removed the doors of the refrigerator, and lifted the refrigerator thru the opening! They did an AWESOME! job. Definitely above and beyond. I'm sure a big box store would have never did what those 2 guys did. I will always go to KP and will always recommend them. Great job guys!!! I really appreciate it!

I talked at length with Frank from KP, and through the course of our conversation, it became clear to me that he is very knowledgeable and willing to listen to his customer's opinions and needs. Frank recommend a Speed Queen washer, because he believes it is the best quality. I got a no frills model, which is what I wanted, and I couldn't be happier with it. I will be glad to give KP my business again, they were great to work with.

unknown

Oven temperature is much higher than what is set--burning food.  Cautions that the age of the stove means the thermostat may fail again & would then need to be replaced.  Gave us an economical fix that would keep our >20 yr old stove going a few more years. 
Friendly and offered us options before going ahead with our choice.  Answered phone & came out right away.
1/2015 this "temporary" fix is still working.

Pulled apart the instrument panel to reset some switch which was no longer functioning. This will be OK as long as we don't move the switch to use the oven cleaning cycle.  Stated cost of a complete fix would be a couple hundred, but this got us cooking while we decide whether to replace the stove (over 20 yr old).

unknown

KP is the epitome of hometown service. We've worked with them before on appliance repair, so when it came time to buy, we went there first.
It doesn't have a great selection of appliances, but sells high-quality items and, when all is said and done, is competitively priced over the long term. You might pay a little bit more up front, but KP's service is what makes doing business with them worthwhile. We purchased both a GE refrigerator and a dishwasher. The dishwasher, unfortunately, did not fit into the spot we had in our house -- a quirk of our kitchen construction -- and the effort to get one turned into quite an ordeal. Through the entire episode, KP was fair and professional.
Because KP will give price breaks on installation and delivery if you buy more than one appliance, we went with them and that was one thing that helped drive the cost down to close to the big-box retailers in town. When the dishwasher wouldn't fit, KP took it back and worked with us on options. Ultimately, the installer (Frank) didn't feel that we were going to be able to get a dishwasher into that spot unless it was one of the special ADA-compliant washers, which we found too small. KP cheerfully refunded our money for the washer and didn't charge us for the two extra trips that Frank made to the house. Frank even hauled away our old dishwasher and KP recycled it for us despite our not purchasing a dishwasher from them. Furthermore, he and everyone else at KP was extremely helpful when we went back to KP for more precise measurements on our old dishwasher when we were clearly not going to buy one from them.
We love our new fridge. Peggy was really helpful and honest when we were making the decision, and she's a great salesperson because she listens and helps you think through the process. We picked a style she wasn't personally fond of, but her way of talking through the process -- sharing her opinions and knowledge, but not pushing -- helped us make the best choice for us.
We ultimately did find a dishwasher for a great price at a big retailer, and a general maintenance contractor (who Frank came out and talked to as they sought a solution together -- no charge!) ended up cutting some notches into our tile floor to get the dishwasher in. The thing that we really appreciated about Frank was throughout the entire process, he kept our best interests in mind, expressing his reservations about possible issues with the dishwasher or cabinetry if we went with a standard size. The contractor's solution worked, but we're more comfortable with everything because of the efforts KP went through with us.
KP is the kind of hometown service provider you want to have around. When the big retailers won't help you out later, KP will be there. Great folks!

On time, friendly, brought it to my attention that washer was still under manf. warranty which I did not know. Bought washer from them 4 years ago. Nice to see service after the sale.

.He is very knowledgeable of the services he does. You can trust him to come in your house when you are not there. He has come to our house many times when we weren't home and we just give him the code to the garage. We have never had a problem with him or his staff.

Dishwasher still working 2 1/2 years later. Quick service, professional

Horrible- still trying to get some satisfaction!