Bush's Sticks-n-Stones

I met with Mike and Kathy Bush prior to the remodel and went over the plan I had for the bathroom. I then met with Mike and Kathy when they came in to do the final measurement. In both cases, I stated that the floor layout of the bathroom would be straight lines. I thought I make it clear that I wanted no jog in the floor where the linen cabinet was and that the tile baseboard was going to be strainght and run in front of the cabinet. When they came in for the final measurement, both the main sub and Mike were in the bathroom. The baseboard tile was already being installed in front of the tub and the cabinet would abut the tub. I offered a tile to Mike so that he would know the heighth and depth that he would have to make the cabinet in order to allow the tile to go in front of the cabinet and allow the straight line I wanted. He told me he know exactly what I wanted and would not need the tile. At this point I left the bathroom area in order to allow them room to work and measure. What a mistake. Mike did not understand and the main sub told Mike basically to disregard anything I said and build the cabinet the way he wanted to. When the cabinet was brought in, I knew before it was even in the house that it was not built the way I wanted it. This was proved to be true when they put it into the space where it was to go. There was going to be a jog and the main sub said he would tile around it with a jog in the floor plan. I told them I wanted no job and I made it clear that that was what I told them from the beginning. I was then informed that Mike and the main sub thought I understood that there would be a jog in the floor. I was never told this nor did I approve of this change. So they took the cabinet out and went back to the shop to fix their mistake. The cabinet was fixed, however when you open the bottom cabinet door, it looks like I went to a salvage store, bought the cabinet, and made it work. It does not look like it was custom made for the room. Next, in putting in the door jamb, they used an air gun to staple/nail the jamb in place. From the size of the holes in the jamb, it looks like they used large nails that you would use in nailing 2X4s together for rough carpentry when installing studs. They did put putty over the holes, but they still stand out. Lastly, they installed the wood trim around the bathroom door. I am not sure what connection they have with R-N-R other than they both belong to the same group, but according to R-N-R, Bush's was going to make the wood trim for the bathroom door and this was why the hugh increase in the contract cost. Come to find out that the trim was bought premade at Menards, a home remodeling store. I wonder which company made the hugh mark up in price. Bush's, R-N-R or both. After the company did their installation, they left. There was a gap between the tile and their cabinet and supposedly this was to be caulked. They say that they asked the main sub to caulk this, but this has not been done. R-N-R did sent someone out to do this, but it has yet to be done. Also, It has always been my understanding that when installing trim around doors, mop boards, baseboards, etc., that the holes are filled with putty. Apparently both Bush's and R-N-R do not do this. This is based on the fact that neither the trim installed by Bush's nor R-N-R has the holes puttied. Bush's has an email address, however as I was told, they cannot respond to all eamil addresses. It is interesting that they would have an email address if they cannot respond to emails sent to it. It took several weeks and then my calling them to get a response from them. Then, I was asked to sent a picture of what I was talking about to them. I did this and after several weeks, I still have not received a response from them. All in all, the cabinet does look like it was very well made, but the other problmes that I had with them does not allow me to rate they better than what I have done. My suggestion is to avoid them and find a better company that does fill the holes they make when installing trim, uses smaller stables/nails when installing door jambs, does the caulking instead of believing someone else is going to do this, responds to emails and lets the owner of the property know what they are not going to do.