WG&R Furniture

Furniture was not the same as the floor model that we picked out. Delivery person damaged the sofa bringing it into the house. Upon closer inspection after delivery, noticed that chair had significant defect. Immediately went back to store & spoke directly to store manager who took excellent care of the matter. Quality of the floor model was quite different (better) so he agreed to pick up the other furniture and replace it with the store model. This visit we took pictures of the store furniture and compared it with what was delivered. Noticed that wood color was different. Took pictures of delivered furniture and went back next day to show manager. Sales person was not working the day we spoke to manager so apparently was not aware of our problem and arrangement to trade furniture. Showed her the comparison pictures and told her we were disappointed in the quality, differences, & repairs to which she added that she "didn't know that she could do anything about that". What? We explained that manager had already taken care of us and we were just dropping in to show him that the furniture was not at all what we thought we were buying. If you have a problem, don't waste time discussing with salesperson. Speak directly to store manager. Don't fall for the "10% restocking fee" if the furniture is not what you bought. Take pictures, inspect and insist that delivery person write down everything that was wrong including damage they did while moving.