Thompson Heating & Cooling

Ed is very easy to work with and a good communicator. I have always been pleased with his work. This guy exemplifies hard work and honesty. I have always felt that I've gotten a fair price for the work he performed. Ed also gave us excellent advice when we needed a new central air unit. On this specific call, he came to check the central air which was not cooling the way it should. He was supposed to look at the unit on a Thursday, and I was surprised when he didn't show up and I hadn't heard from him. When I called to follow up, he explained that he didn't come due to the cold weather which would make it more difficult to check how the a/c was working. He also said that he had called and left a message (Found out that this was on my voice mail, but for some reason, I never got the notification. So the misunderstanding was my fault). Anyway, he came out shortly after this. In fact, he found time to come out despite having a full schedule because we were heading out of town. There had previously been a small a/c leak and the unit only needed some refrigerant added. Everything has been workingnfine since then. He charged only for the refrigerant, which was $31.50 with tax.