Envoy Mortgage

We received a solicitation from Envoy, and their rates looked good. I told them that I did not want to put the time and money into the process unless we were assured that we were approved for the refinance. They told us that they would know after the appraisal. We paid for the appraisal, and it came in at the correct amount to complete the refinance. We then spent three months collecting all required paperwork. We also paid for the subordination. Without warning and just prior to closing, Envoy decided to reject their own appraisal - rejecting us for the loan. We were lead to believe that it was a done deal, and we would not have done three months of work otherwise. At the very least they should reimburse us for the direct expenses, but they have refused. I would not recommend Envoy. Our agent was Resa Warren.