Reimer Roofing & Remodeling

The work was completed on time - and with some hassles related to the bathroom, as agreed upon. Supervisor was attentive and professional in resolving our concerns. Our greatest issue was with the honesty in communication between the carpenter and supervisor and us. Ultimately we simply could not trust the carpenter. As a result we spent too much time dealing with their personnel issues, and unfortunately would not use them again. The "D" rating on professionalism is related to the carpenter only. "C" rating relates to difficulties related to the carpenter not completing work, and returning without telling us.

He was on time, and fixed the leak very quickly. He was polite and informative.

On time, polite, reasonably priced, good work, kept me informed. I would use him again.

RESPONSIVE IN RETURNING CALLS REGARDING AN ESTIMATE. SUBMITTED TIMELY PROPOSAL AND BID WAS COMPETITIVE.

GREAT EXPERIENCE. PROFESSIONAL AND GOOD.

I LEFT SEVERAL PHONE NUMBERS, BUT REIMER NEVER CALLED ME BACK.

GREAT WORK, THE COMPANY WENT OUT OF THEIR WAY TO FOLLOW UP & DETERMINE IF I WAS HAPPY. VERY PLEASED, HAVE ALREADY RECOMMENDED TO OTHER FRIENDS.

END OF JUNE CAME AND WENT. THERE WAS NO CALL FROM KELLY TELLING US WHEN HE WOULD BEGIN. I FINALLY CALLED, AND HE SAID THAT HE WAS IN THE MIDDLE OF A BIG JOB, BUT HE WOULD CONTACT ME AGAIN WITH A START DATE NO LATER THAN JULY 15TH. THIS DATE ALSO CAME AND WENT. I CALLED TO FOLLOW-UP AT THE BEGINNING OF AUGUST. HE NEVER RETURNED MY CALL. I CALLED AGAIN A WEEK LATER AND AGAIN HE NEVER RETURNED MY CALL. IRONICALLY, I KNOW OF A FRIEND WHO RECENTLY CALLED HIM FOR AN ESTIMATE, AND HE WAS VERY PROMPT IN RETURNING THE CALL AND COMING OUT TO ASSESS THE PROPERTY. IT SEEMS TO ME HE IS AVOIDING OUR PROJECT FOR SOME UNKNOWN REASON. IT WOULD HAVE BEEN BETTER IF HE HAD JUST STATED THIS FROM THE BEGINNING. A COMPLETE LACK OF PROFESSIONALISM! HOW DISAPPOINTING SINCE HE HAD SO MANY GOOD REVIEWS.

VERY RESPONSIVE AND FOLLOWED THROUGH AS PROMISED. HONEST ANSWERS TO QUESTIONS.

CAME OVER PROMPTLY, WROTE UP A FAIR PROPOSAL AND THE WORK WAS DONE WELL. HE CLEANED UP THE MESS AS BEST AS HE COULD.

CALLED FOR ESTIMATE. IT DID TAKE 3 CALLS TO GET A RESPONSE. THEY WERE POLITE AND HELPFUL, BUT THE LISTING WAS INCORRECT AND THEY DO NOT SERVICE OUR AREA, SO NO ESTIMATE WAS DONE.

AFTER READING GOOD REVIEWS ABOUT THIS COMPANY, I WAS VERY DISAPPOINTED IN MY EXPERIENCE WITH THEM. I CALLED 7-15-05 TO MAKE ARRANGEMENTS TO GET AN ESTIMATE ON A NEW ROOF FOR MY HOUSE. THE PERSON I TALKED WITH TOOK ALL OF MY INFORMATION AND DETAILS, AND AS OF 7-26-05, I HAVE NEVER HEARD A WORD.

OUTSTANDING EXPERIENCE, HIGHLY RECOMMENDED. GREAT COMMUNICATION AND EXCEPTIONAL CRAFTSMANSHIP. ACCOMPLISHED A DIFFICULT REPAIR THAT OTHER ROOFERS REALLY DIDN'T KNOW HOW TO ADDRESS. A LOT OF CUSTOM WOODWORK WAS REQUIRED AND THEY GOT THE JOB DONE EFFECTIVELY AND IN A TIMELY MANNER. PRICE WAS NOT AN OBJECT, WE WANTED IT DONE RIGHT AND IT WAS. THEY WEREN'T ''CHEAP'', BUT THEY WERE FAIR. WE'D GIVE THIS COMPANY THE HIGHEST RECOMMENDATION FOR DELIVERING A GREAT VALUE.

KELLY REIMER WAS VERY RESPONSIVE FROM THE FIRST PHONE CALL. HE PROVIDED A WRITTEN QUOTE AT THE TIME OF HIS FIRST VISIT. HE DID SOME OF THE WORK HIMSELF AND INSPECTED THE WORK DONE BY ANOTHER EMPLOYEE. HE PROVIDED A WRITTEN RECEIPT AND LIEN WAIVER UPON COMPLETION AND PAYMENT. I PLAN TO USE HIM AGAIN FOR SOME INSULATION WORK.

KELLY WAS QUITE PLEASURABLE TO WORK WITH. HE MOVED SOME LESS-TIME-SENSITVE JOBS AROUND SO HE COULD GET OUR WORK IN WITHIN ABOUT OF WEEK OF CONTRACTING. HIS CONTRACT AND WARRANTY ARE TOP-NOTCH. THE CREW WAS CONSIDERATE AND EFFICIENT, EVEN REPAIRING A HOSE STAND THAT BROKE FROM THE DEBRIS FALLING ON IT. THE ROOF WAS REPLACED FOR FUNCTION, NOT FOR LOOKS. BUT AFTER SEEING HOW GOOD THE NEW ROOF LOOKS, WE'RE ACTUALLY CONDISERING REPLACING A STILL-FUNCTIONAL ROOF ON A DIFFERENT BUILDING JUST TO MAKE IT LOOK BETTER. WITHOUT QUESTION, KELLY GETS OUR ROOFING BUSINESS FROM HERE ON OUT.

VERY PROMPT, FRIENDLY, AND PROFESSIONAL. QUALITY OF WORKMANSHIP WAS OUTSTANDING. IF YOU DO BUSINESS WITH KELLY REIMER YOU WILL INDEED HAVE THE BEST ROOF ON YOUR BLOCK.

THEY WERE ON-TIME, KEPT US INFORMED AND CORRECTED ANY ISSUES QUICKLY. (THE SOLATUBE WAS PUT ON FACING THE WRONG WAY - AND IT WAS QUICKLY FIXED. AND SOME GUTTERS NEEDED ADJUSTING AFTER THE FIRST DAY.) WORKERS WERE POLITE AND CLEANED UP WELL.

KELLY WAS KNOWLEDGEABLE, RESPONDED QUICKLY, IDENTIFIED WHERE THE LEAK ORIGINATED AND THE LEAK WAS REPAIRED WITHIN A WEEK!

KELLY WAS VERY PLEASANT TO WORK WITH AND DID EVERYTHING HE SAID HE WOULD! THE PRICE WAS VERY REASONABLE COMPARED TO OTHER COMPANIES THAT GAVE US ESTIMATES. THE WORK WAS DONE IN A TIMELY MANNER AND EVERYTHING WAS CLEANED UP WHEN THEY LEFT. BECAUSE MOST OF THE WORK WAS DONE IN COLD WEATHER, THERE WAS SOME THINGS THAT HAD TO BE DONE WHEN IT WAS WARMER. ON THE FIRST WARM DAY KELLY WAS ON THE PHONE TO MAKE PLANS FOR THE WORK TO BE FINISHED. WE WERE EXTREMELY PLEASED WITH THIS COMPANY.

THEY DID A GREAT JOB, VERY PROFESSIONAL & THE WORKERS WERE VERY GOOD ALSO. THEY DID A NEAT JOB.

KELLY REIMER RESPONDED TO MY CALL WITHIN 1 HOUR, ARRIVING AT HOME WITHIN 3 HOURS. THEY CORRECTLY DIAGNOSED PROBLEM AND OFFERED TO FIX PROBLEM IMMEDIATELY. THEY PERFORMED THE WORK AT 40% OF OTHER QUOTES. OTHERS DID NOT REALLY FIND THE CORRECT CAUSE. WHILE SPENDING A FAIR AMOUNT OF TIME (2 HOURS) ONLY CHARGED A LITTLE OVER $70. THEY MISSED DOING ONE PART OF ASSIGNMENT, BUT CORRECTED THE SITUATION WITHIN 48 HOURS. OTHER CONTRACTORS GUESSED AT THE PROBLEM, KELLY REIMER TOOK THE TIME TO REALLY INVESTIGATE.

I WAS IMPRESSED WITH THE CLEANLINESS OF THE JOB SITE, THE RESPONSIVENESS OF THE COMPANY, AND THE CONCERN SHOWN FOR CUSTOMER SATISFACTION.

WE ARE SATISFIED WITH THE ROOF, BUT WE ARE NOT EXTREMELY HAPPY. WHEN I ACCEPTED REIMER'S OFFER, I WAS TOLD HE WOULDN'T GET ME ON THE SCHEDULE FOR ABOUT 1.5 MONTHS. THIS PUT US INTO THE END OF NOVEMBER... A LITTLE LATER THAN I WOULD EXPECT. I NEVER HEARD FROM REIMER THEN UNTIL 3 DAYS BEFORE THE END OF NOVEMBER AND THAT WAS BECAUSE I CALLED THEM TO FIND OUT WHEN THEY WOULD BE WORKING ON MY ROOF. I WAS ALSO TOLD THE JOB WOULD TAKE 2 DAYS TO BE COMPLETELY FINISHED. IT WAS ALMOST COMPLETED IN 3 DAYS. HOWEVER, IT TOOK ANOTHER DAY TO PUT THE ''FINISHING TOUCHES'' ON THE JOB. A FEW OF THE SHINGLES DID NOT LAY FLAT. I WAS TOLD THAT IT WAS CAUSED FROM THE WAY THE SHINGLES LAID IN THE PACKAGE AND IN SPRING THEY WOULD, ''WORK THEIR WAY FLAT.'' THEY ALSO DAMAGED PART OF OUR FRONT LAMP POST AND CRACKED ONE OF OUR GLASS BLOCK BASEMENT WINDOWS. THEY DID, HOWEVER, REIMBURSE US FOR THE DAMAGE. THE GOOD: THERE WERE NO NAILS FOUND IN THE YARD, HE DIDN'T REQUEST PAYMENT UNTIL THE JOB WAS COMPLETE.

KELLY RETURNED MY CALL PROMPTLY. SHOWED UP AT PROMISED TIME TO GIVE ESTIMATE ON BRINGING POOR WORKMANSHIP UP TO STANDARDS. AND WHILE THERE HE REPAIRED A HOLE IN THE RUBBER ROOF WITHOUT CHARGING WHICH HE SAID WOULD SURELY LEAK WITH NEXT RAIN.

I HAD ONE OTHER BID THAT WAS NEARLY $300 HIGHER. I AM VERY PLEASED WITH MY CHOICE. THEY DID AN EXCELLENT JOB. MY NEIGHBOR'S GARDEN IS RIGHT UP AGAINST ONE SIDE OF THE GARAGE AND THEY WERE ALSO VERY GOOD ABOUT ADDRESSING MY CONCERN OF DAMAGING IT IN ANY WAY. AS A RESULT THERE WAS NO DAMAGE. KELLY REIMER WAS VERY PROMPT AND COURTEOUS. AS A MATTER OF FACT I AM HAVING HIM BID ANOTHER SMALL JOB. I'M HAVING A SMALL PORCH BUILT.