J F Improvements LLC

Everything seemed to go well.  However, the initial estimate was not even close to the ending costs. Then the floor started to crack. About 1/3 of the tiles are cracked.  He has come back and admitted it his fault but is at a loss to fix it.  Talking to other contractors, the problem is an inadequate subfloor preparation.  We can't rip out the cabinets and start all over.  The only recourse is to lay an ugly floating laminate floor over it.  This would be difficult because my mom, who lives here, uses a wheelchair and there would be at least a 1/2" step up.  Also, the pocket doors which cannot be removed without destroying the walls will not clear this.Also it would result in problems with the wainscotting, trim, cabinets.  It would also destroy the beauty of the room and decrease resale value. The kitchen improvement should have increased the value of the house, it now lessens it.  At no time during construction did John state that there could be a problem.  Previously, I had 2 bathrooms and a hall way remodeled using the same tile by a different contractor. There is no problem in these areas.  I have had 3 different contractors look at the kitchen.   All have said that it is cracked and ruined because of inadequate subfloor preparation. I had John come back once to show him the problem. The second time I had him come back to tell me exactly what he did. I asked him to bring in samples of laminate and talk about how he would fix it.  He said he couldn't get samples, that I should look online. I find John has been very unhelpful in trying to remedy this problem that is totally due to his poor workmanship.

John has worked for me on numerous occasions and always does a good job. He's reasonably priced and does a good clean-up when the job is completed. Also, he shows up when expected.

What makes JF Improvements stand out is the follow through on the work schedule. I have ran the gamut of contractors who promise the work will be done a a certain time and then they disappear. I have actually delt with JF Improvements for over twenty years. He always shows up on time, always explains what will be done and what the issues are with the repairs. The experience with JF Improvement is that of a professional contractor. The work scope is explained and estimated, the work is done on time in a professional way and the job is finished on time and and within the estimate.