Granite Plus USA LLC

My Wife and I decided to upgrade our kitchen countertop from laminate to granite. After several trips to local suppliers, we stopped by Granite Plus in West Allis. Met Kate the salesperson. Kate was very knowledgeable about their products. We decided to meet at the showroom in New Berlin the next day to look at a granite piece. Found a beautiful slab of granite and fell in love with it. Kate, my wife and I decided on a section that would look the best as far as the natural flow of the mineral deposits. Kate then did a layout and we signed a contact. From there things went down hill. Day of install. Installers came and proceeded to remove old top. First thing they did was to rip the old top out without removing screws that hold it down. I asked them to please take care as it was butted up against a tile backsplash. After top was removed, workers tried to fit sink section against wall. Wall still had globs of old caulk remaining which I had to scrape out of the way. Workers then proceeded to set and seam sink section with connecting L section. They sealed granite to cabinet. That’s went they tried to slide range into opening. The opening was too small and the range got stuck. A nickel size piece of the enamel finish on both sides was chipped off. They then tried to rework the seamed together pieces by cutting it with a right angle grinder and diamond blade. One cut, the other held shop vac hose. Silica dust everywhere. Got range to fit. Saw cut edge was crooked and wavy. Workers left, leaving behind cabinets with debris, a house full of dust, and some tools. I called shop to arrange to have this taken care of. CEO and repair man Julio came out two days later.( Still no functioning kitchen). Had to supply them with a plastic enclosure and tape off door openings. CEO said this is a typical repair. Julio attempted to fix and removed most of the waves and uneven edge. After they left and we were cleaning up again, my wife noticed a large stress crack behind the sink cutout. The crack extended through the piece and the polished sink cutout. Sent pictures to Kate. No response. Went to store next day and talked to Matt the VP. Kate was out of town and he said he was aware of the situation. After they missed a scheduled appointment the following week, Matt and Julio arrived. Julio ground down and attempted to polish surface. My wife and I agreed this is not what we paid for. Surface polish was inferior and crack was an eyesore. We told Matt we just wanted the product that we paid for. Matt said he wanted to make us happy and agreed to see if they could make a new piece out of the remaining remnant slab. We met the next day at the shop. We were greeted at the door by Matt and Kate. Then the CEO, Lazarus came in. We then went to look at possible layout on remnant piece. This is when the CEO told us he was doing us a favor by replacing that section at no additional cost. I told him “we did not pay for a poorly installed cracked piece of granite”. After some discussion, we where told by Matt the VP that they would replace the piece if we signed a No Negative Review Agreement. In return they would install the piece and give us a some kind of extended warranty. Matt came over to our house a few days later with a different agreement, a Non Disclosure Agreement. This included clauses for damages and/or equitable relief in their favor, if we would not disclose information for an indefinite period of time. We declined. Now we have a poorly installed cracked, not polished countertop.