Flat Rate Plumbing Inc

It worked after that came but they charged us way too much for the work. The government has received several serious complaints about them.

Went well. Quick response. Good work.

Flat Rate said since there was no access to the drains, they needed to remedy that by cutting an access point in a drain by the bathroom.  They cleaned the roots and showed how much came out of the pipes. 
A few monthss later, we had the same issue and called them back.  We were charged for another cleaning. 
A couple of days later, the basement was back-uped again. This time the owner came and said that we needed to have all our pipes replaced.  He wanted us to agree to ripping up the entire basement floor and replacing all the pipes on the spot for $5,000+.  It took over 30 minutes to get him out of the house after we told him we weren't doing it and wanted another opinion.
We called Roto Rooter because they will run a camera through the pipes and see if there are any obstructions or damaged pipes.  It turned out that Flat Rate never went all the way throught the pipes.  Roto Rooter finished the job and only charged $175.
It was a costly lesson.

I would never use them again. It was a Friday in the late evening. We had an issue with putting a new faucet in. The tile was going in the next day. We had to call someone to come right away. We couldn't get any of the regular local plumbers or it would have cost a crazy amount of money. We called this place. I could not remember the name of the man that came. The office was nice and said they would be right out. The plumber had been drinking. He did a good job, I will say that, but it was obvious that he had been drinking. I stayed in the bathroom and he admitted that he was an alcoholic and told his wife that he wasn't drinking anymore. He made a point of mentioning that I was going to pay to much for his work and he would have to charge me for every tiny little piece. He did actually do a good job. He was patient and never got grumpy because it was a Friday and he wanted to go home. It's not a good thing to rip apart your employer while you are working.

They are way over priced. They charge you so much knowing you will not call them back. They are very dishonest and I do not trust them. They put stickers up all over my home advertising their company. They charged me just under $400.00 to clean out a drain.

My 2-1/2 year old water heater from Home Depot sprung a leak. My husband was going out of town, and I needed a plumber quickly.To make a long story short, I called Flat Rate Plumbing. They quoted me $3200 for a 40-gallon, gravity-flow hot water heater. This would include taking out my old one and venting it through the basement wall. If I didn't agree to this price, they would charge me a "trip charge" and $500 to remove my old water heater which was still leaking. I was between a rock and a hard place, so I agreed. I found out later that Home Depot should have referred me to their installer when I called. They could have switched out my hot water heater for free. I WOULD NEVER THINK OF USING FLAT RATE PLUMBING FOR ANYTHING and I hope no one else does either. They take full advantage of a woman alone. As a follow up, Home Depot has been wonderful. They gave me almost $2,000 for my trouble.

Terrible - employee was unprofessional.  Work was not done correctly and charges were at least four times what other plumbers would charge for the job.

I complained to the general manager , but He basically admitted I was overcharged , but offered to give back only
a small amount of money . They insisted on being paid bfore the work was done so I had no recourse on this

It went excellent.  Noticed sewer back up and call another plumbing company.  They came out spent 4 hours and still did not resolve the problem, once they left I had to find some one else to complete the project.  I filled out a appointment form on their web page, and with in 2 mins I have not 1 but 2 calls, getting the details and scheduling a time for the repair.  Their service was excellent especially  seeing I sent the e-mail at 11:00 PM.  They comitted they would send someone out first thing in the morning.  At 8;30 he arrived and was completely finished by 10.  They are an excellenct service provider, I will use them again, and suggest them to other.  They deliver excellent customer service.

it's all in the square above !!!!!!! I am just sick over being so taken advantage of.

The installers were fine, but the furnace itself was very junky looking. It was put together with duct tape and this was my second furnace with this company. I had one previously put in around 1995. The furnace didn't work very well. I had them out last Spring and I wanted to ask about the problem it was having starting. It would make weird noises and even vibrate rooms on the next floor up sometimes. The guy claimed nothing was wrong with it, but claimed he would look around for some new parts. It really seemed like this particular service guy was trying to sell me a lot of different things. I didn't really appreciate that. One of them was an air cleaner, which I told him I didn't want installed, but found it as a large price on the bill when it came in.

They are very quick to respond initially, there was a large delay leading to getting the parts on site then the real sting came with the bill. I called other companies in the area who stated that they would do the same job for nearly $1000 less which really stings.

It was a very nerve racking experience. They were supposed to have two service workers, and only one came. They did an okay job. They are notorious for overcharging. I would not use them again.

I really like him, Randy was really helpful and explained things to me while fixing my electric. He told me what he was going to do and that is what he did.

24/7 they are there when you need them. I was happy with their service.

They do good work, but they are extremely expensive. They did all of the work before telling us what it would cost. I've talked to another plumber who said it should have cost half as much. I think that they try to oversell.

Flat rate came out the same day I called (a Sunday)and diagnosed the problem. They replaced the furnace the next day (Monday). The repair work required new duct work, new thermostat, and new circuit. All was fixed the same day, but the duct work which was finished 4 days later, but it was temporarily usable.

An absolute nightmare. I called them as a backup plan to the plumber I originally called. I gave the guy at Flat Rate my info and he said it would be 39.00 to do a service call and the plumber would give me an estimate. I said I would call them back after I got to work. I got a call at work from my wife and she said Flat Rate called to say they were on their way. By the time I got home they were completed with the job. I asked the guy what he did and he told me and proceeded to give me a bill for 952.44 for an hours work. After they left I found out that my wife did not get an estimate from them, and did not say it was o.k to go ahead with the work. I talked to the owner 3 times (same guy who did the work) and he finally brought the bill down to 639.00. I had no choice but to accept. The work done was o.k. but I feel we were TAKEN ADVANTAGE OF AND GROSSLY OVERCHARGED. I WILL NEVER USE THIS COMPANY AGAIN.

I called them thinking that the "flat rate" would save me money. Was I wrong!! It cost me nearly 400 hundred dollars to unclog a sink, the work took him 15 minutes. Would never use them again. The sink was unclogged but the price was extreme.

Flat Rate's yellow-pages Ad displayed the Angie's List logo, so we didn't bother looking them up on the list - big mistake! When we called our regular furnace company on Monday, they said the furnace valve repair would only have been $10 or so, not $500! Add to this the trip charge for two guys (the first guy needed to call in a second guy) and that only the repair guys could smell the gas leak which turned a clogged drain into a major repair job, and I'd say we were taken to the cleaners!

I called around a bit on Friday night to see who would be available. Most of those companies that do not charge extra on Saturdays were already booked up, so I was happy to see that Flat Rate keeps Saturday hours. I asked for the morning (as early as possible) and I believe we were the first stop for the day. The plumber was professional and fast. I was disappointed to learn the cost for such a short project (a little bit of arguing). Unfortunately I could have called a different plumber who would have come much later and charged about the same for Saturday service.

Was prompt and very courteous. Explain problem and left no mess. Came at the time we requested and unclogged the toilet within minutes of arriving. Definitely will request them again.

I am very displeased!!!! I priced out the materials afterwards and the most they could have been would have been $75.00. Then at the most it took him an hour to fix it. So if he would have charged for two hours it should have not have come up to this amount of $750.00. My neighbor had them change a washer on her bathroom faucet for $350.00. She could have bought and installed a whole new one for that price. These aren't the only stories I have about this contractor.

Over $200 more than roto rooter.

ARRIVED VERY QUICKLY AFTER WE CALLED AND WHEN HE SAID THAT HE WOULD. COMPLETED THE TASK COMPLETELY AND DIDN'T MIND ANSWERING QUESTIONS.