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Donovan & Jorgenson Inc
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
NATE (North American Technician Excellence) Certified HVAC Technicians available for tune-ups, maintenance, repairs, and installation of furnaces, boilers and air conditioning systems. We also offer Smart Thermostats, Indoor Air Quality Products, HRV/ERV Air Exchangers, and Bathroom and Kitchen venting. Working with your builder for new home systems. Commercial, Multifamily equipment and roof top installations, maintenance, and repairs. We also offer 24 hour emergency service 365 days a year, if you call our office at 262-784-6440 after business hours just press #1 for emergency service. You can also go to our website at donovanjorgenson.com.
Business highlights
Emergency services offered
40 years of experience
Services we offer
Employee Owned heating and cooling company with NATE (North American Technician Excellence) Certified technicians ready to help maintain, Milwaukee Metro Area from three locations. ...New Berlin Office - 16935 W. Greenfield Ave. New Berlin, WI 53149 (262) 968-4086 ...West Allis Office - 5420 W. Electric Ave. West Allis, WI 53151 (262) 784-6440 ...Genesee Office - W306S4875 Hwy 83 Mukwanago, WI 53219 (414)727-1004, and install new equipment in your home. Over 35 years servicing all the Southeast Wisconsin, repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8358 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 4% | ||
| 2% | ||
| 2% | ||
| 3% |
Showing 1-25 of 358 reviews
Krisha B.
Dec 2022
Service person was friendly and explained all work performed.
Rachel G.
Jun 2022
I thought I needed a whole new A/C unit, but they were able to repair it for a trivial fee and it's still running great a year later!
Mayank M.
Dec 2021
Went great! John S. arrived promptly checked thermostat, boiler, voltages & recommended replacement. But after replacing with same Nest 3rd Gen Thermostat, still had same error. John brought Ken & they wrassled issue to the ground by installing an isolation relay - problem solved! Service was prompt, professional, courteous & effective. I highly recommend D&J's services.
Tracy N.
Jul 2021
We've been using them since 2018. We like them because back in 2018, we had a problem with the circuit board, we hired 2 contractors but couldn't fix the problem. but Donovan & Jorgenson fixed it in 10 minutes ans so we re impressed.
Jim L.
Jun 2021
Brad and Will did a great job on the installation. Left no mess behind. Couldn't even tell they were here except I have a new furnace and A/C! There were no surprise costs. Got an estimate and that was what I paid.
CAL H.
Feb 2021
They came out and did a fantastic job. They're reasonably priced.
Response from Donovan & Jorgenson Inc
"Thank You for your business and your communication about your experience."
Mark V.
Dec 2020
Very well,the 2men were very professional and cleaned up after the job was done.
Response from Donovan & Jorgenson Inc
"We thank you for your review and your business."
Imran S.
Aug 2020
They squeezed me into their schedule and got it fixed.
Response from Donovan & Jorgenson Inc
"Thank you for taking the time to send your review. We are happy we could help."
Jim K.
Jul 2020
I had an Amanda central air conditioner unit installed on June 8 to replace an old unit from the 1990s. The new Amana unit is much louder than the unit it replaced. There is a continuous reverberation which penetrates the house as it runs. A technician was sent to my house to address this problem. He made some adjustments and said he had done everything he knew to solve the problem. Any improvement was minor. I deeply regret making this purchase. I will never again buy a Goodman/Amana product. I do not know to what extent installation is contributed to the problem.
Response from Donovan & Jorgenson Inc
"We are sorry to hear your experience with us was not to your satisfaction. We would be happy to come back and further investigate if the problem still persists. Our records do show that we came out on July 28th and did some additional work to try and remedy the noise issue. Please let us know if there is still an issue with the system and we can come back out to take a look. Thank you."
HELEN M.
Jun 2020
They were very knowledgeable and honest.
Response from Donovan & Jorgenson Inc
"Thank you very much for the nice review! We appreciate the kind words and look forward to helping you with your HVAC needs in the future."
Penny P.
Jun 2020
Sales person friendly. Installers did not advise me of problems identified as they worked. For instance, after work completed they informed me "a brick popped out" they sealed area without first advising me and or showing me the area. Sealing looks sloppy and unattractive, I cringe every time I look at it! They installed rubber tubing to cover central air wires, piping etc, using plastic twist ties which caused damage to tubing. I emailed pictures to sales person, It took several days to get return response. Had I not followed up there probably wouldn't have been a return response. When original installers finally came to replace damaged tubing, they just showed up, didn't announce themselves to let me know they were here. Had it not been for my doorbell camera they would've come and gone. I went outside to make my presence known. I assumed they would talk to me again once repair work was completed...NOT! They left without following up with me, didn't say they were done and leaving!!! I blame myself, I should have interviewed other companies. I feel like they took my money and RAN! I don't feel like a valued customer! I personally would not do business with them again!
Response from Donovan & Jorgenson Inc
"[Member Name Removed], Thank you for taking the time to let us know of our shortfall. There obviously was a lack of communication. We apologize for the inconveniences you have had. We WILL contact you to confirm the work we did is to your satisfaction, and to make sure your experience with our company is acceptable. We strive everyday for a great experience with our company. Thanks Again, Robb"
Alberto P.
Jun 2020
Everything went well. The team was on time as promised and completed the project ahead of scheduel.
Duane K.
Mar 2020
no issues , workers came , did their job , and then cleaned up after themselves when they were done.
Response from Donovan & Jorgenson Inc
"Thank You for taking the time out of your busy life to give us a great review. We strive everyday to achieve perfection. Your review lets us know we are heading in the right direction. Again, Thank you! Robb"
Patrice J.
Dec 2019
Well, turns out it was just a piece of the filter somehow had gotten caught in the system and was causing the fan blades to not turn properly and therefore having the system off balance causing the noise and as for the heat the blade couldn’t spin properly to cause the heat to come on.
Response from Donovan & Jorgenson Inc
"Thank you for sharing your experience and completing the review. We are delighted that you had a great experience in doing business with us. We hope to continue our relationship long into the future. Please share your experience with your family and friends. Thanks Again, Robb"
Barbara B.
Nov 2019
I been using them for 17 years now. They have provided excellent cleaning, repair and installation service.
Response from Donovan & Jorgenson Inc
"Thank you for sharing your experience and completing the review. We appreciate your loyalty to our company and we are looking to retain our relationship long into the future. Please share your experience with us to your family & friends. Thanks again, Robb"
ROBERT D.
Nov 2019
Very good. highly recommended. did a great job getting the repair done. Courteous, promp, responsive. everything was great!
Jim K.
Jul 2019
Installers arrived on time. Along with installing the central unit, they corrected a Y vent fitting and an electrical issue which was not up to code. The workers were efficient and did a great job.
Response from Donovan & Jorgenson Inc
"Thank You for taking the time out of your busy life to give us a great review. We strive everyday to achieve perfection. Your review lets us know we are heading in the right direction. Again, Thank you! Robb"
Linda P.
May 2019
They did an awesome job and took less time than they thought. I have used them for maintenance in the past and I would highly recommend them as well.
Greg P.
Apr 2019
This is a customer service issue. I started trying to work with your company 3/15 because of a burst radiator. To help, I sent you pictures from the radiator showing the leak. After assuring me you could fix it, you sent Phil to double check it. That began a series of no call, no responses and poor service to the level I had not seen in a long time. The only way to get a response back seemed to be to call the office. Each time, Phil was supposed to call. Time and again, this scenario played itself out after each visit. Finally the repair guys came on 4/17. I was told they could not again fix it. Someone would call me. No call until Friday night at 7pm when Phil said Neil would take over the project. I was relieved since I had a tenant moving in soon. Since I did not get a call on Monday, by the afternoon again I called the office. I was informed that Phil would be my person again. It was the feeling of impending demise. I would not have a radiator and the tenant would not have heat. I called another company who responded within 24 hours and agreed to fix it within a week. As of today, a full week later, still no call from D&J or Phil. I accept that you were never going to fix or replace my radiator. I am disappointed that a "A" rated company with Angie and A+ with BBB would provide such poor service. Very disappointed.
Response from Donovan & Jorgenson Inc
"I am sorry for the experience you had with our company on this call. We strive to become better always. Thank You Robb"
Beth H.
Aug 2018
It went very well. From the time I called for an appointment, until the final work was done, I was very happy. Jason answered all my questions, before I hired them. I asked a lot of clarifying questions, and he answered every one promptly and clearly. Servicemen arrived right on time, and completed their job in one day. It was discovered that I needed more air return vents, and that also was scheduled promptly. Clean up was done well with both services, and I've been loving my central air! I would definitely recommend Donovan Jorgenson!
Response from Donovan & Jorgenson Inc
"Thank you for sharing your experience and completing the review. We are delighted that you had a great experience in doing business with us. We hope to continue our relationship long into the future. Please share your experience with your family and friends. Thanks Again, Robb"
Rose O.
Aug 2018
Exceptionally well, everything was done very efficiently and took a lot less time than I thought it would.
Response from Donovan & Jorgenson Inc
"We appreciate you completing the review with your busy schedule. Our trained technicians and employees strive to be efficient and professional. Please share your positive experience with your family and friends. Thanks again, Robb."
Helen G.
Jun 2018
Very poorly. Requested 3x a full refund on my credit card used to charge this AMA. Cancelled before used. The boss Rob, said it would be refunded but it has not been done. Many serious issues In 2017 caused me to cancel this company completely. I have pictures to prove this and will be done at a later time, not now.
Response from Donovan & Jorgenson Inc
"I apologize for the experience you have with our company. The refund was approved at the time of the first request. The delay in refunding the payment was that we were waiting for a return call with the credit card information to process the the refund. Once received, the refund was processed immediately."
Jean S.
May 2018
I felt they were very professional and excellent service. Other companies I had gotten quotes from wanted to sell me more than what I needed and were a lot more expensive. I would recommend Donovan & Jorgenson to everyone I know and so far very satisfied with the results.
Response from Donovan & Jorgenson Inc
"Thank you for taking time to post this review. We believe in offering solutions to our customer's needs and problems that are tailored to their budgets. We appreciate your time and your business. Robb"
Steven W.
Dec 2017
Sales was very nice and went over everything very well and installers can got new unit it and had all tools and cleaned up after they left! I have all my family and friends use them!
Response from Donovan & Jorgenson Inc
"We appreciate you taking your time to let us know how we are doing. We also thank you for referring your family and friends as it is such a huge compliment to us when doing so. Thank you again. Robb"
Susan D.
Nov 2017
Fantastic he was polite and very informative
Response from Donovan & Jorgenson Inc
"Thank you for sharing your experience and completing the review. We are delighted that you had a great experience in doing business with us for the first time. We hope to continue our relationship long into the future. Please share your experience with your family and friends. Thanks Again, Robb"
Licensing
State Contractor License Requirements
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FAQ
Donovan & Jorgenson Inc is currently rated 4.8 overall out of 5.
Donovan & Jorgenson Inc accepts the following forms of payment: CreditCard
Yes, Donovan & Jorgenson Inc offers free project estimates.
No, Donovan & Jorgenson Inc does not offer eco-friendly accreditations.
No, Donovan & Jorgenson Inc does not offer a senior discount.
Yes, Donovan & Jorgenson Inc offers emergency services.
No, Donovan & Jorgenson Inc does not offer warranties.