Akrit Sales & Service Inc

Akrit was very professional. Patrick identified the problem, ordered a part and replaced it when the part came in. Great communication about cost, parts, timing. Paid over the phone and received an email receipt.

Company was not prompt in replies to my initial request for service and prices are high. However, service tech was excellent - punctual, knowledgeable, professional, very neat and friendly.

Went very well

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He came in, ran the diagnostics, removed the air gap cover, removed a small piece of plastic that was blocking it from draining, ran the rinse cycle and that was it. It cost more than I anticipated but the Service Manager called and was very nice to explain everything to me. It is nice to work with a local company that someone actually listens to your concerns and cares.

They have done great work and are very reliable.

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They couldn't find anything wrong with it but the problem still exists. We might need a new oven.  The one tech was at the home for about an hour. We've used them a number of times since the last appointment.

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The first guy who came in said my freezer needed a part that has to be ordered. He put it in a few days later it wasnt working. We called them back and a new guy came out. The new guy said that part shouldn't have been put it all together and we needed a new freezer. Thats what we ended up doing and they reimbursed us for the cost of the part and we really appreciated that.

We like them, they are one of the few that do the sub zeros.

The technician, Patrick, was prompt and very nice. He is very knowledgeable about the Sub Zero brand. If you are able to request a technician, I would highly recommend Patrick.

They arrived on time. They were very friendly and helpful and gave me suggestions on other issues with the dishwasher. I am a repeat customer and would definitely call them again.

I was provided a 3 hour window for service, so the technician contacted me by phone ahead of his arrival.  He was very professional and courteous when he arrived, and worked quickly to resolve my issue.  This was a very painless and easy experience.  I would definitely use Akrit again.

The service cost was $89, and the total cost was $300.  Their response time was quick, and they were courteous.

All six burners lit without difficulty when the technician left.  However, a week later on the final walk-through, the buyers were unable to get one burner to light automatically.  Akrit dispatched a technician the day after I called, and performed the additional fine-tuning under their work-warranty at no additional charge to me.  So not only were they extraordinarily responsive, they stood firmly behind their work.  Much appreciated!

During that call the very nice woman taking the call noticed that there was a safety recall for the dishwasher control unit.  She gave me the information to request the appropriate parts and asked if I wanted to wait on my service call until this was completed.  I did.  When the replacement part came in we scheduled the repair quickly and the tech did a quick check of the entire unit.Whatever he did solved the leak problem and stabalized the unit overall so that it is quiter than before... they did all of this while out for the warranty repair .

They were the only company that repaired dishwashers, so I didn't have a choice but to use them. There weren't any problems while they were there. They can get in pretty quickly. They are fairly available. They showed up on time and everything. Their price was high, however.

The service person called to tell us when he would arrive, so we didn't have to wait all morning. He found the problem, fixed it, made excellent suggestions, and saved us money. He worked clean and left everything in order.

The troubleshooting and replacement work went very well - as planned and as estimated. The total price was less than the same compressor replacement 9 years ago done by another company.

It turned out that the parts that might be needed were unavailable for my range, which is nearly 20 years old. But the technician took the door apart and fortunately found screws, etc., had just worked themselves out and fallen into an area I couldn't get to, so he was able to put it back together again and make the door serviceable. I was very grateful as I wanted to hold off on getting a new stove until we re-do our kitchen, which is still several years off.

They get an A in everything. They were very quick to come and they know everything. They fixed it and they left. They cleaned up behind themselves. They were very professional.

Very good. The technician explained what he was doing and how the homeowner could do the same type of troubleshooting of the appliance in the future. We were very satisfied with the service provided by the technician.