Exterior Custom Solutions, LLC is a locally owned company in Neenah, WI. Our mission is to provide home owners with quality products, service, and value that is second to none. Our windows, doors and siding, carry the highest industry certifications and far exceed the standards for Energy Star compliance; we have some of the best ratings in the industry! We consider it a privilege to provide you, the homeowner, some of the finest products for the best value on the market today.
While our project is ongoing I have confidence that the ECS crew will make it right. Our current install team is second to none and doing everything within reason to correct whatever glitches have occured. Jason Attreed, owner and CEO, has made a guarantee of our satisfaction. He is a gentleman, and I believe that we were both caught in a bad spot. Thank you Robbie, Krystal, Mitch, and Jason.
Description of Work: Window replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$67,500
Sandra T.
10/2020
2.0
replacement windows, doors
 + 0 more
Tom Ourada came out to me and my partner Alyssa’s house to give us a quote on our door. He was a knowledgeable guy, however his prices were outrageous on both windows and doors. Overall, he was much more of a salesman trying to get us to spend as much as possible, rather than a personable guy willing to understand our budget and work with us around that. Not only that, but he did start to make impertinent, unnecessary and unprofessional remarks about our house as a whole.
Description of Work: Front Door/Windows
Rating Category
Rating out of 5
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0
$3,300
Response from Exterior Custom Solutions
The salesperson went to their home to provide a free estimate. He did not make an attempt to get them to spend as much money as possible, he was providing them with options based on THEIR WANTS AND NEEDS. If they shop around, they will find the prices they received are exceptional for the quality they are seeking (we have a price-match guarantee on all products). He mentioned they may need to replace windows in the future but no unprofessional or unnecessary remarks were made, he actually complimented them multiple times on how beautiful their home is.
Al N.
08/2020
5.0
replacement windows
 + -1 more
My windows were so inefficient I couldn’t get the temperature above 63° in the winter. I used to put plastic on the windows and the wind would blow the plastic. Lol. Also there was a significant sound improvement living near Highway 441. Installation was bing bang boom and finished within a couple hours. (Installed 5 Slider WINDOWS Fall 2018)
Description of Work: Replacement Windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Theresa D.
08/2019
5.0
doors
 + -1 more
The installer was very timely and did a very professional job.
Description of Work: We replaced the front door of our home
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amanda D.
07/2019
5.0
replacement windows
 + -1 more
It went extremely well. There are so many different options for windows they made it very easy to choose what would be most beneficial to me.
Description of Work: Replacement Windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carol K.
05/2019
5.0
replacement windows
 + -1 more
Once the windows arrive they were quickly installed. I had it done late farf and it was so quick the cold weather wasn't an issue. They even wrapped the trim with a special color for me. Super easy to clean! Great service and a wonderful product.
Description of Work: Windows replaced
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Robert L.
08/2018
5.0
replacement windows
 + -1 more
We have the new windows for almost two years now and no problems at all. I believe we are saving money on our heating cost, and the best is that we can keep our humidity at 40 to 45 percent without steaming up the windows. The installers are professional and clean up after themselves.
Description of Work: Install new windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert L.
08/2018
5.0
replacement windows
 + -1 more
Very good, windows look and perform very well, no more steamed up windows. The installation crew were very professional and cleaned up after themselves. Easy to wash the windows now.
Description of Work: 5 windows installed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JEFF R.
02/2018
2.0
siding, doors
 + 0 more
Started out with a sales call to our home. I let the salesman know this was an insurance claim and just needed a quote to submit to insurance. After listening to a lengthy sales pitch and going through a 4 inch binder of their competitions products and why they were better. I let the salesman know that i just needed a quote for insurance claim several times. At the end of the sales pitch he wanted me to sign a bunch of forms and was pushing me to buy right away. After he realised it was not a on the spot sale he stated he would return to quote the soffit and fascia. After 3 weeks of waiting I called the company to see where the quotes were. The General Manager got on the phone and was rather rude. He acted like i want free services. To make things right he stated he would come out personally. Well, the same salesman came out. I was not happy about that. He measured the patio door on both calls. Then another gentleman came out to measure the door, fascia, soffit again. Against my better judgment I continued this endeavour. Giving the company the benifit. Communication was lacking and the process was slow. The process started in October and ended in January. The woman doing the schduleing and install crew were great to work with. The install crew seemed concerned about the heat loss and a quality job. Working in the construction trades for 20 plus years i can understand the occasional mishaps. A follow up call would have gone a long way. Expressing my concerns seemed to go no where. I will be shopping elsewhere for the future exterior projects. They seemed to care more for the money than the customer that hired them. I hope the warranty stands up to what is promised. Yes they were PAID in full for the work done.
Description of Work: Replace patio door, fascia, soffit under an insurance claim.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$4,340
Response from Exterior Custom Solutions
On 10/10/17 we went to the home of Mr [Member Name Removed] to provide a free estimate on a Patio Door. On 10/18/17 we received a call from his insurance company requesting information on our patio door and the quote we provided. Prior to our next appointment on 11/10/17, the customer reached out requesting us to return to his home and re-quote with soffit and facia included. It was during that appointment that we wrote up a contract for a PD, soffit & fascia. Over the next few weeks we left several messages to set up remeasure, the homeowner responded on 12/1/17. Due to our busy schedule, our remeasures are lined up one after the other and we provide homeowners a two hour time frame on when we can be there. This particular homeowner was unavailable until after 4pm so we accommodated his schedule and remeasured on 12/5/17. The order was then submitted with a rush on it. Beginning 1/12/18 we left 3 messages to set up install. Homeowner responded on 1/18/18 and asked to set up install for 1/25/18, we accommodated his request. During this call he mentioned we will not get paid until he receives payment from the insurance company. He was aware at time of contract that our policy is 50% down and 50% at completion. The job was installed 1/25/18 and the homeowner was pleased with the job of the install crew. Once install was complete, we contacted the insurance company to check on the status of payment to the homeowner and they informed us payment was made. We then contacted the homeowner and he asked that we deposit his check on 2/8/18, we accommodated his request. It's disappointing to us that the homeowner was upset with his experience as we tried to accommodate him in every way.
Amanda K.
11/2017
5.0
replacement windows
 + -1 more
Friendly and professional staff, cleaned up well.
Description of Work: Replaced 4 windows in bedroom.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,400
Charleen D.
10/2017
5.0
replacement windows
 + -1 more
Everyone was very pleasant and thorough. We went through various options and made new window recommendation and love their ideas that we never thought of. Everyone from sales, to office, installation was wonderful.
Description of Work: Replacement windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
jill B.
10/2017
5.0
doors, siding
 + 0 more
Efficiently, professionally, completely
Description of Work: Doors installed Siding replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29,000
DUSTIN S.
10/2017
5.0
replacement windows
 + -1 more
Very well. They showed up on time. Were very professional and polite, and cleaned up very well, when the job was completed- very satisfied.
Description of Work: Removed old windows, wrapped outside trim.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,616
Philip M.
08/2017
5.0
doors
 + -1 more
They were on time and got to work right away. All four doors were installed within the 6 hours they were here.
Description of Work: 4 exterior doors were put in to replace old doors in our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,750
08/2017
5.0
siding
 + -1 more
Excellent! Gary & Pete were on time, friendly & professional. Their work is to be commended. Very meticulous. Went above & beyond. My house is beautiful!!
Description of Work: House sided on 3 sides. Old siding removed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17,000
Bob C.
08/2017
5.0
replacement windows
 + -1 more
Arrived on time. Good work. Friendly.
Description of Work: Replace large double hung window.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
Donna A.
07/2017
5.0
doors
 + -1 more
Service was excellent. Quality excellent. Quality of work was excellent.
Description of Work: Replace glass sliding door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
William S.
05/2017
5.0
replacement windows, doors
 + 0 more
Saw ECS at a home show. Salesman came out. Door and windows installed. Had bought other window previously.
Description of Work: Install front door and 3 windows.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,700
Emily F.
05/2017
5.0
replacement windows, doors
 + 0 more
Very friendly and polite. Cleaned up after themselves. Wonderful job.
Description of Work: Replace 4 windows and sliding glass door
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$8,300
martha V.
03/2017
5.0
replacement windows
 + -1 more
Salesperson Shawn was on time and very nice. Mike the installer was on time. Did a very good job installing the smaller window. His whole crew did great from start to finish.
Description of Work: 7 Windows in all installed one in kitchen was to be smaller than old one.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,550
Keith K.
02/2017
5.0
replacement windows
 + -1 more
The sales person did a good job explaining options. The installers were on time and worked steady all day. Estimate two days to do work but were able to finish in one day.
Description of Work: Old windows removed & new double hung windows were installed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,266
travis B.
01/2017
4.0
replacement windows
 + -1 more
It went good. Got done before schedule.
Description of Work: New windows installed. New one cut in.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$22,925
Marie C.
12/2016
5.0
doors
 + -1 more
Installers on time, proficient, clean job, friendly to talk to.
Description of Work: Removal of front door & install of new front door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,548
Tammy F.
12/2016
5.0
replacement windows
 + -1 more
Workers were very nice and on time. All three days very pleased with their work.
Description of Work: Installation of 13 windows.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,000
Kevin R.
10/2016
5.0
replacement windows
 + -1 more
On time, and knowledgeable, cleaned up after job looked good.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Doors,
Siding,
Kitchen and Bath Remodeling
FAQ
Exterior Custom Solutions is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: Closed
Exterior Custom Solutions accepts the following forms of payment: Check,Financing Available,MasterCard,Visa