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Drucks Sudden Service
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Drucks is a full-service residential plumbing, heating, cooling, duct cleaning, and replacement contractor. Please check out our special Angie's List coupon for special member savings.
Business highlights
Emergency services offered
78 years of experience
Services we offer
Plumbing, and more., boilers, central air conditioners, drain cleaning, duct cleaning, furnaces, heating & cooling, repair/replace gas & electric water heaters, residential service, rough-in & remodels of kitchen & bathroom additions
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6133 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 12% | ||
| 4% | ||
| 2% | ||
| 2% |
Showing 1-25 of 133 reviews
Machell L.
Jan 2022
? great.
Jon R.
Dec 2020
Called to make an appointment. Drucks said it was $59 for service call and then the repair technician would provide in writing how much the repair would cost before any work started. Technician came and first thing when he entered was to ask for my signature to approve the $59 service call and a $75 fee. After that he give in writing how much the repair would cost. So $59 was just to get him to my door. If I wanted him to come in and take a look it cost $75 more! Felt deceived and will not use Drucks again.
Response from Drucks Sudden Service
"We’re sorry to hear of your dissatisfaction. Drucks has been in business for over 73 years and pride ourselves on how we do business by providing an upfront price without a surprise bill. As you have stated, our customer service representative made you aware that the service call fee is $59 which gets a trained professional to your door with a fully stock truck. From there our gentlemen would provide upfront pricing, in writing, prior to doing any work. With that being said, our trained professional provided upfront pricing for a level 1 diagnostic before he could further investigate the problem with your boiler system. At that time you had the opportunity to either accept or decline, and you chose for us to investigate further and indicated so by signing and authorizing us to proceed for the agreed upfront price."
Jeff N.
Oct 2020
The employee was excellent and his work was efficient and done correct. I thought the price was high for a small job, $50 to show and $180 for diagnostic before any work was started. Then the cost of the job.
Response from Drucks Sudden Service
"We appreciate your feedback and we’re happy to hear you were satisfied with the work we have completed. Our prices are derived from the top quality trades people we employ and materials we use. We pride ourselves in providing upfront pricing to our customers prior to doing work because we believe it's the right way to do business. Thank you again for the opportunity and we hope to continue to service your future plumbing, heating and electrical needs."
Justin Z.
Oct 2020
Great
Response from Drucks Sudden Service
"Thank you for your perfect rating! We truly appreciate your business."
James D.
Sep 2020
I had to celing boxes replaced with fan rated boxes and 1 fan rehung on one of those boxes. No wiring need to be run and no switch work. Seems expensive for 2 hours of work with only 2 fan boxes of material consumed. I only did it because they were there and I wanted it finished
Response from Drucks Sudden Service
"Thank you for your message, we definitely appreciate your business. Our prices are derived from the top quality trades people we employ and materials we use. We pride ourselves in providing upfront pricing to our customers prior to doing work because we believe it's the right way to do business. Once again thank you, we look forward to serving your future plumbing, heating and electrical needs."
Jeremy H.
Jul 2020
Drucks (Steve in particular) did a great job meeting our needs. Steve was courteous and thorough. Drucks may not be the cheapest, but the work was top quality. We would recommend Drucks and be confident using them again.
Response from Drucks Sudden Service
"Hi [Member Name Removed], we really appreciate your positive feedback about our services. We do take pride in catering to our customer’s needs the best way we can. If you're in need of plumbing, heating, cooling, or electrical work, do not hesitate to call us."
Nikki P.
Jul 2020
We had a letter from the city saying we needed to have our lateral replaced. We worked with Drucks to get it taken care of. The master plumber that came was very kind, courageous and knowledgeable. We highly recommend.
Response from Drucks Sudden Service
"Hi [Member Name Removed], thank you for giving us a perfect rating and for recommending our services to other homeowners! We really appreciate your business and look forward to working with you in the future. Take care!"
Larry M.
Jun 2020
Costed me a lot of money and a week later not working
Response from Drucks Sudden Service
"Thank you for your message. We're sorry to hear that happened, that is why we offered to leak check the system at that time. If you would like, we can still do that for you. Please call our office to schedule an appointment."
Cory H.
Jun 2020
Contacted Drucks to have our sewar checked and unclogged. Drucks was fast, efficient, and extremely clean. The plumber left my property cleaner than when he got there.
Response from Drucks Sudden Service
"Thank you for your positive review and for choosing Drucks! We appreciate your business and look forward to working with you for your future plumbing, heating, cooling and electrical needs. Take care!"
Chad G.
Jun 2020
Everything went well with my appointment. The plumber was friendly and went over multiple options with me. After discussing options i had the plumber replace my existing sump pump with a new pump. I had concerns about my finished basement flooding in the event of a power outage, so he recommended a back up sump pump. I had that installed as well and it is nice having peace of mind knowing that the back up will kick in if needed.
Response from Drucks Sudden Service
"Thank you for taking the time to write about your experiences with us! Your feedback is very important to us. We are glad to hear we have provided you with satisfactory service, and hope to continue to do that for you in the future."
Erica G.
May 2020
Great! They were on time and professional!
Response from Drucks Sudden Service
"We appreciate your review, [Member Name Removed]! Thank you for choosing Drucks and we hope to continue to service your plumbing, heating, cooling or electrical needs. Take care!"
Paul B.
Nov 2019
Very good and nicely done
Response from Drucks Sudden Service
"Thank you for your review and for choosing Drucks!"
Matthew T.
May 2019
Excellent service. They rearranged their schedule to get done what needed to be done. I had water leaking in my basement all over my carpet. The plumber came in and just sat down in the middle of this gross mess and got to work. I was impressed. Expensive though. Over $400 for an hour of work. Replacing the 2 shutoff valves coming into the house. The only thing I didn’t like was they reused some of the old pipe fittings. Pipe fittings are cheap. They took them off so they should have replaced them. Fittings age and weaken over time. Kinda setting me up for another service call in the future if they fail now. Would have been 6 stars otherwise. Update as of 5/01/2019. The owner of Drucks Brian reaches out to me asking for pictures of the reused fitting. I sent it to him. At that point he reached back out to me and told me it doesn’t appear to have been removed and reused when I clearly watched it happen. He continued to argue with me. He even offered to send someone out to look at it to determine if it was reused. Then told me that if they didn’t think it was reused I would be charged for a service call. Really? Ur going to threaten a customer? I saw what I saw. I watched what happened and you tell me it didn’t. I never asked for anything to be done or redone. Just left a review of what took place and my thoughts. The proper way to handle this situation Brian would have been to send your guy out replace the .97 cent elbow and have 100% satisfied customer rather than argue, insinuate that I’m a liar, and threaten me with more charges. I will never return and hope this review is helpful to others in making decisions on who to choose for service.
Response from Drucks Sudden Service
"We are very sorry to hear of your dissatisfaction. We take great pride in the service we provide. The plumber who was on your job is sure that he did not remove the fitting that you asked about. The picture you provided appears to show that the valve was replaced and the fitting was not removed. As previously stated, there would be no reason to remove the fitting you inquired about. We did not threaten you. We were upfront that we would be happy to come out to inspect it, and if the fitting showed evidence of being removed and reinstalled, we would replace it at no cost. However, if it was determined that the fitting had not been removed, the cost to do so, would be your responsibility. This is in no way intended to be threatening, it is intended to be clear as to what the expectations are so that neither party has a surprise or misunderstanding. Again, we are sorry that we were unable to meet your expectations. We encourage you to bring up any concerns you have without delay. FYI. calling people names and cursing at them, is very disrespectful, rude and unprofessional. Furthermore it does not typically yield favorable results."
William K.
Oct 2018
Had to diagnose a complex problem. Did it well and within a reasonable time frame.
Response from Drucks Sudden Service
"Thank you for your feedback! We are glad to hear we have provided you with great service, and hope to continue to do that for you in the future."
Pam G.
Jul 2018
It went very well, I was very pleased.
Response from Drucks Sudden Service
"We appreciate your review, [Member Name Removed]! Thank you for choosing Drucks and we hope to continue to service your plumbing, heating, cooling or electrical needs."
Karla B.
Nov 2017
All fixed in about 45 minutes. No issues since then.
Response from Drucks Sudden Service
"Thank you for your review and for choosing Drucks!"
Bert M.
Oct 2017
They charged $60 just to show up, whether you agree to have them do the work or not, so you might as well have them do the work. The total for the job was about $300? (for running a snake 25 ft and changing a gasket in the toilet tank??) I asked them if they could change the water level in the toilet bowl, they said I had to replace the toilet!?! When all I needed to do was turn a screw (YouTube)?!?!
Response from Drucks Sudden Service
"Thank you for your feedback. We are very sorry to hear of your dissatisfaction. We have been serving the valley for the past 70 years and take great pride in our work. We received your request for service on 3/15/17 at 8:28AM. We scheduled an appointment for the following day at 9:00AM, and we arrived to your home at 8:45AM. The $59 service call fee was discussed prior to booking the service request. Furthermore the service call fee and the upfront cost of the work were both signed for before we started the work. If the price of the work wasn't agreeable, there is always an option to decline the work. Hearing a customers displeasure is always disappointing, but hearing about it 7 months later is even worse."
Pat B.
Oct 2017
At this time still waiting for work to be done per my agreement with Drucks. I'm half way through the project and have been very satisfied with the Druck's service and the employees. They have been very helpful in helping me to evaluate my situation and provide solutions.
Response from Drucks Sudden Service
"Thank you for your feedback! We are glad to hear we have provided you with great service, and we look forward to helping you finish your project. Thank you for choosing Drucks!"
Nick K.
Sep 2017
The inspection went smoothly. After it was finished the technician was very helpful and gave me his recommendations based on the age and state of the heater in my house.
Response from Drucks Sudden Service
"Thank you for your feedback! We're glad to hear we have provided you with great service, and hope to continue to do that for you in the future."
Marsha W.
Aug 2017
Response from Drucks Sudden Service
"Thank you for your review and for choosing Drucks!"
Dale P.
Jul 2017
The Druck's plumber was on another job which would take a while. The gentleman answering the phone said he wasn't a plumber but could come take a look at it. Turns out he was the manager and lived in our neighborhood. He walked over, took a look at things, walked back home for his truck and was then able to get the sump back up and running for us.
Response from Drucks Sudden Service
"Good morning Drucks customer, Thank you for taking time out of your day to share your kind words. Drucks appreciates your business and we look forward to helping you with any future plumbing, heating, cooling or electrical needs. Thank you again and enjoy your weekend."
Amber H.
Jul 2017
Kind, knowledgeable and very professional!
Response from Drucks Sudden Service
"Good morning Drucks customer, Thank you for taking time out of your day to share your experience with Drucks. We greatly appreciate your business and kind words. Thank you again and have a great day"
Susan R.
Jul 2017
very efficient made a point to very clean and protected area debris.
Andrew W.
Jul 2017
It took a while to figure out what it was. We thought it was storm water. It was actually the pipe from the sink and every time we let water out of the sink it went right in the basement. He came in here and was only here not even an hour and knew what to do. They're plumbers so they are a little expensive but as far as plumbers go they have a structure that they don't try to screw you on. Quality is really good. He was here right on time.
Response from Drucks Sudden Service
"Good morning Drucks customer, Thank you for taking time out of your day to share your experience with Drucks. We appreciate your business and look forward to working with you in the future for all your plumbing, heating, cooling or electrical needs. Thank you again and enjoy your day"
Nancy K.
Jun 2017
I would use them again.
Response from Drucks Sudden Service
"Good morning [Member Name Removed], Thank you for so much for your review. We are glad to hear we have provided you with great service, and hope to continue to do that for you in the future. Thank you again and enjoy your weekend"
Licensing
State Contractor License Requirements
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FAQ
Drucks Sudden Service is currently rated 4.6 overall out of 5.
Drucks Sudden Service accepts the following forms of payment: CreditCard
No, Drucks Sudden Service does not offer free project estimates.
No, Drucks Sudden Service does not offer eco-friendly accreditations.
No, Drucks Sudden Service does not offer a senior discount.
Yes, Drucks Sudden Service offers emergency services.
No, Drucks Sudden Service does not offer warranties.