Martens Plumbing & Heating Inc
About us
At Martens Plumbing & Heating Inc, we pride ourselves on providing our customers with reasonable pricing, quality workmanship and professional service on every call. When you work with Martens Plumbing & Heating Inc, you know you are getting high quality products and exceptional service facilitated by cutting edge technology. Our certified technicians use state-of-the-art technology to diagnose and repair existing problems and in all installations. So whether you're dealing with an emergency, tackling a small repair job or building a new home, we can help you with all your plumbing needs. For more information or to schedule an appointment, give us a call today! 24/7 emergency service available. Martens Plumbing and Heating was founded by Ralph Martens in 1956. His pursuit of quality, honesty and reliability for over 45 years are carried by Jerry (son) and Jeff Martens (grandson) today.
Business highlights
Services we offer
Bathroom Remodel, Heating & air conditioning, Water Treatment
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 4% | ||
| 4% | ||
| 11% | ||
| 4% |
OK, I feel a company shows its true colors in adversity not success. When they replace our water heater they did a fine job and nothing went wrong. But they replaced our outside faucet and there was a leak in our fully finished basement for 3-5 days which ruined our drywall, insulation, and carpeting in a portion of our basement. At first Martins was very helpful and polite. They came out and replaced the part fairly quickly (about 1 Week). This was 3 months ago and they have now told us that it was a faulty part and they will do NOTHING for us. This is the worst customer service I have ever seen.
When I buy a Samsung TV from wal-mart and the TV doesn’t work guess where I go... NOT Samsung! I am very disappointed with this company and won’t use it again and I would recommend others to use with caution. We bought the part from them, if the part is faulty they should take responsibility for it, but they told us that we, “The Customer”, needs to go after the parts manufacturer. I paid over $300 to have them replace an $80 part so that there are no leaks. This should have been checked before putting it in. This should have been fixed for us by now.
As I said to start, a company to me, shows its true colors when things go wrong. You can use this company and if everything goes right great, just know when something goes wrong they do not help.
I was impressed with how hard the Martens men worked, and with their knowledgeable expertise. They had a gas furnace, a humidifier, a wood burner, new thermostats, and a good deal of sheet metal to install--All was done competently. They also un-wired my old furnace and mostly removed that, also the old oil tank--I broke up the cast iron myself.
The whole job was not cheap, but OTOH I had a lot done and a lot of new product.
The new heating system worked great over this past winter.
I am very pleased, once again, to recommend Martens Plumbing & Heating, Inc. of Mukwonago.
Note that I rated price an "A" not because they are cheap, but because they provide good value.
I have lived in rural East Troy for about 30 years. In that time we have used Martens Plumbing and Heating to :
- - replace a water heater
- - replace a well pump
- - install a new water softener
- - replace a well tank
- - move a gas fired clothes drier
- - replace another water heater
- - replace a furnace
- - replace a central air conditioning system
- - replace a concrete laundry sink
- - do numerous odds and ends of miscellaneous plumbing
The current owner is the third generation Martens that we've used. The work has all been 'top-drawer.' Of all those jobs, we had a couple of minor issues with one. Martens promptly solved the problems with a smile. I can't imagine why I would ever go to anyone else.
I'm just remembering years ago when we had Martens come out to estimate replacing our furnace, and a toilet. They convinced me that neither job needed to be done! That furnace ran another 20 years, and the toilet still works just fine.
Talked to Jim. He was extremely professional on the phone.
He arrived Saturday morning on time, was extremely professional and personable.
Problem was resolved quickly and the work was top quality.
Would 100% use them again for ANY plumbing needs.
Both service people were prompt, courteous, explained what they were doing, what they found (or not) and cleaned up the area when they were done.
Licensing
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