Martens Plumbing & Heating Inc

I had a new furnace iand duct work insalled 3 years ago. The installation was done well and the furnace works as expected. However, in the past year I have called on three separate occasions with questions regarding the furnace and ductwork. The person answering the phone always has the same response, she will check with a tech and return the call. I have not received a response for any of my questions. I was considering them for a plumbing project but will go elsewhere based on their unresponsiveness.

They very honest and upfront. Everything went well.

Very well! I had four contractors come in to provide a quote/estimate. Of the four one did not return an estimate. Martens was not the lowest estimate, but with two excellent references given to me my knowledgeable friends, I selected them. Right on time, went right to work, corrected some things as required, very good to talk with and they explained all they were doing, and how to run the systems when they were done. Very nice, clean installation. They did a very good job of cleaning up afterward. Definitely would hire them again for other work!

Great!!!!! They are thorough, efficient, effective and fairly priced.

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Appreciated the same day service. Technician was quick and efficient.

Service tech was very friendly and personable, but service performed not so much, I would never under any circumstance use Martens in the future, stick with Rozga or Gene Wagner. During install had a HUGE mess, water everywhere. In the not so distant future I will actually have to reinstall as the heater is facing the wrong direction. The overflow is facing a finished wall, 180 from the floor drain, if it were to release water it would flow toward the wall, not the floor drain. Overall really crappy looking install less than mediocre experience.

OK, I feel a company shows its true colors in adversity not success.  When they replace our water heater they did a fine job and nothing went wrong.  But they replaced our outside faucet and there was a leak in our fully finished basement for 3-5 days which ruined our drywall, insulation, and carpeting in a portion of our basement.  At first Martins was very helpful and polite.  They  came out and replaced the part fairly quickly (about 1 Week).  This was 3 months ago and they have now told us that it was a faulty part and they will do NOTHING for us.  This is the worst customer service I have ever seen.

When I buy a Samsung TV from wal-mart and the TV doesn’t work guess where I go... NOT Samsung!  I am very disappointed with this company and won’t use it again and I would recommend others to use with caution.  We bought the part from them, if the part is faulty they should take responsibility for it, but they told us that we, “The Customer”, needs to go after the parts manufacturer.  I paid over $300 to have them replace an $80 part so that there are no leaks.  This should have been checked before putting it in.  This should have been fixed for us by now.

As I said to start, a company to me, shows its true colors when things go wrong.  You can use this company and if everything goes right great, just know when something goes wrong they do not help.

VERY professional, VERY competent. One man was in charge of the job and he was there every day there was work done. He had other help some days. Martens also contracted to remove the asbestos from my old furnace; a separate outfit did that; they were done in less than a day. (Their work was also very professional.)

I was impressed with how hard the Martens men worked, and with their knowledgeable expertise. They had a gas furnace, a humidifier, a wood burner, new thermostats, and a good deal of sheet metal to install--All was done competently. They also un-wired my old furnace and mostly removed that, also the old oil tank--I broke up the cast iron myself. 

The whole job was not cheap, but OTOH I had a lot done and a lot of new product.

The new heating system worked great over this past winter.

I am very pleased, once again, to recommend Martens Plumbing & Heating, Inc. of Mukwonago.