WEST ALLIS HEATING & AIR CONDITIONING

Great job, very professional.

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Very well.They put in a top of the line unit and completed the job in a timely manner. I felt they were honest and professional.

The man that came to explain the system and give us a quote was informative, and showed us we didn't need to spend more money to achieve our heating and cooling needs. He showed us that the right system for the issues we had would do everything we needed. He was right. They also came on time, did a professional job, explained the new system thoroughly, and did the job in a timely manner. I already have recommended them to friends. Great job!

We have used West Allis for years, and we're happy with them. They were right on time. We've use them several times.

The particular guy that came out this time was really good. I even called and told them he did a good job.

We are probably going to be using them to install a new boiler. They will be used again. They are pretty pricey. One guy really annoyed me, but they were great. When you buy new stuff, you get rebates. They do have a service plan that is available for $100 a year. They would come out twice, at least in the spring and fall to check your furnace and AC. If you ever have to call them out, you don't have to pay a service charge.

they were prompt, professional and did a great installation. Explained everything and I would definitely hire them again. I have also used them for previous service on the old units and were excellent on those services

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Fast, informative, helpful, cost effective, and amazing! They made it a stress free process for my family.

We didn't compare a lot of prices because it was kind of an emergency but I think it was a fair price. I don't know how to judge the quality of the furnace because I don't know how it works.  It has not been long enough that there have been any problems yet. The furnaces are good, they work fine. Two people came to complete the service. They made the appointment, showed up when they said they would, got done faster than they thought they would and cleaned everything up. I am good with it. They left the area cleaner than they found it. I use them all the time.

Very professional and courtesy.

They've been great. Every time we got an appointment, they're the kind that's you know this will last, they're kind of honest, that kind of stuff you won't get all the time. I always appreciate that. When you build a rapport like that, it's always a good service.

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entire process was great, sales staff was informative without being pushy. Install crew was on time, and professional. They answered my questions, showed me how the unit worked and cleaned up after themselves. All and all a great experience.

They've always been top notch.

It was great. They're courteous, they were punctual, they were very thorough. They were great! They're always professional.

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The issue revolved around something that could have been much more professionally handled and that was they didn't apply for the permit until after they've done the job. The sales guy told me that everything was fine because the criteria is that it was an air conditioning unit that I was turning into a full season room. What he said is that you don't need a permit because it was a back side of the house and the station is more than 10 yards between the two houses then you're fine. So, three days after they installed it I get a phone call from where I live and they said they had just put in a permit request for a heating and air conditioning unit and I said they had already installed it. I was upset because they lied to me and so it was not professional. They did an okay job in terms of installing it and it's working fine but I was very upset with that situation and the salesperson never came back to my house again. The other thing that upset me was the sales guy said to me the fact of having it remote controlled and we actually got to the people that installed the unit they came to the house and they were very confused about whether there was going to be a remote control in that. They were also trying to get the blame on me for the permit or trying to take the blame away from themselves. My overall experience with the company was pretty negative.

having a new patio poured needed a/c unit disconnected and reconnect when patio was done.When I asked the tech what the total cost would be he told me 1200.00 dollars! Because I had to have the A/C disconnected at least,I said how much for just the disconnect, they said 500.00. Went and talked to manager at office and he said he would have to talk to the service tech and see what he actually did and would get back to me.He did call me back and said I was overcharged.They sent me a check for 250 dollars for overpayment.

I like using local business.

I have used them forever. It is a combination package with a yearly fee. Their price is competitive. They are on time. They are very prompt. I like the company. It is a great local company.

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