SBC

WE OBTAINED DSL WIRELESS SERVICE FROM SBC AND THE INSTALLATION WAS SMOOTH. WE USED TO HAVE 2 PHONE LINES AND MSN DIAL-IN WHICH COST US APPROXIMATELY $20.00 FOR THE SECOND PHONE LINE AND $21.95 FOR MSN DIAL-IN. WE STARTED OUT AT $29.95/MONTH BUT WHENEVER THERE IS A SPECIAL RATE, I HAVE CALLED SBC AND WE HAVE HAD OUR RATE LOWERED. THE LAST TIME WAS A FEW MONTHS AGO WHEN THEY LOWERED IT FROM $26.95 TO $14.95 ($17.94 WITH FEES AND TAX) WHENEVER I HAVE NEEDED SUPPORT, THEIR SERVICE HAS BEEN EXCELLENT. THE WIRELESS WORKS GREAT THROUGHOUT OUR HOUSE WITH MULTIPLE COMPUTERS. THEY ALSO HAVE A HIGHER SPEED DSL AVAILABLE FOR ADDED COST. WE HAVE THE BASIC. WE HIGHLY RECOMMEND THEIR INTERNET SERVICE.

BAD, BAD, BAD. WHEN I CALLED TO SET UP SERVICE, THEIR VOICE MAIL SAID TO APPLY ON-LINE FOR FASTER SERVICE, SO I DID. THE SITE SAID THEY WOULD CONNECT NEW SERVICE ON FRIDAY AND THAT THEY WOULD SEND A FOLLOW UP E-MAIL TO CONFIRM THE INSTALLATION. FRIDAY CAME AND WENT, NO E-MAIL AND NO INSTALLATION. MY HUSBAND CALLED TO INQUIRE ABOUT WHAT HAPPENED AND WAS TOLD THAT THEY HAD US DOWN FOR A MONDAY INSTALLATION AND THAT ONE OF US WOULD HAVE TO BE THERE. IF MY HUSBAND HAD NOT CALLED, WE WOULD NEVER HAVE KNOWN TO BE THERE. THE OPERATOR THEN TOLD MY HUSBAND THAT WE MADE THE MISTAKE BY ORDERING SERVICE ON LINE AND THAT SHE WOULD NEVER HAVE DONE SOMETHING SO IMPORTANT OVER THE INTERNET. THE OPERATOR ALSO REFUSED TO TRANSFER MY HUSBAND TO A SUPERVISOR, THEN THEY HAD THE GALL TO ASK IF MY HUSBAND WAS HAPPY WITH SBC'S SERVICE. THEY ARE SUPPOSED TO INSTALL SERVICE TODAY, BUT WE'LL SEE... WE WILL BE SWITCHING SERVICE, ONCE THE LINES ARE FINALLY TURNED ON.

THE INSTALLER WAS GOOD, BUT THE PRICES ARE ALWAYS HIGH WITH SBC. IF YOU CAN SELECT A COMPETITOR I WOULD.

WE HAVE BEEN VERY PLEASED WITH THE SPEED AND PERFORMANCE OF THE SERVICE. WE HAVE HAD NO TROUBLE AT ALL.

TELEPHONE SUPPORT SERVICE IS A TOTAL WASTE OF TIME. YOU'LL NEED A SYSTEMS EXPERT TO GET SERVICE OPERABLE WITH WINDOWS 99.

THE OLD UNIT WAS FROM 1974 AND THE SERVICE TECH NEW EXACTLY WHAT HE WAS DOING AND WASN'T STUMPED. THEY ARE VERY PROFESSIONAL AND DID GREAT WORK. THEY CLEANED UP AFTER THEMSELVES AND I WOULD USE THEM AGAIN.

THEY WERE SUPPOSE TO SHOW UP FROM 8:00 UNTIL NOON ON A MONDAY TO CHECK THE LINE AND INSTALL JACKS. THEY MADE A MISTAKE IN SCHEDULING AND PUT IT DOWN FOR TUESDAY. TO TOP IT OFF THE GUY CHECKING LINES IS NOT THE SAME PERSON WHO INSTALLS THE JACKS. THEY DID NOT BILL ME THE WAY I ASKED THEM TO EITHER.