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Max Care Hardwood Flooring

Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement, Wood Flooring - Refinish,

About us

We are a medium sized family operated business. Our company consist of 13 employees. We are home of the "100% Dust Free Sanding & Refinishing". The best part is... we don't charge extra for dust free sanding! Cost is determined per job and location. We give free estimates.

Business highlights

26 years of experience

Services we offer

Hardwood flooring - installation & refinishing .

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.7274 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
8%
3
2%
2
3%
1
2%
Showing 1-25 of 274 reviews
Robyn E.
Dec 2020
5.0
Yes, I recommend this pro
$1,500
The work was outstanding, easy to work with, and very professional.

JEFFREY S.
Sep 2019
5.0
Yes, I recommend this pro
$1,800
Great! Colors matched and looked good

Kyle K.
Jul 2019
1.0
$1,300
The dreadful experience: First, Tony (the inspector/estimator) told me that the stains in my hardwood floor would come out no problem, but noted in my estimate 'no guarantee on stain removal'. When the worker (Chris) arrived he immediately said no way the stains would come out, do you want to use the 'water pop' method. I had no idea about this...Tony never went over this option. Chris explains it all and even shows us (gf and I) and we like it. He says I have to call the main office because there is an extra charge for this. I call and speak to Brittany. I ask about this option and she puts me on hold...comes back and says it's FREE..it's included since I opted for the 3rd coat anyways. I sign off with Chris on the stain and go about my day. Happy customer. 20 minutes later Brittany calls back saying she misunderstood and there's actually an additional $180 charge. I attempt to explain that is upcharging, and against the law. I signed off with Chris the stain. She admitted fault and said for the 'inconvenience' she'd reduce the upcharge by $30...and with my cash payment it'd 'ONLY BE $135'. She said she is the manager and that's my option. I asked to speak to the owner and told they'd call me back. Brittany called Chris shortly after as I was standing with him and he told me he had to quit the job. Brittany called me right after that and said they are quitting and I would be owed a refund minus the work done. When I attempted to collect the refund that I was owed...I paid a $660 cash deposit down, they called the police. Even he laughed as they went on about this story of I was unruly, etc. I left and an hour later they called saying my refund is ready...so I had to return the store I was just kicked out of by police. Pictures are of how they left it and the 'stains that'd sand right out'. Dismal customer service and pathetic front office, but Chris (worker) was really awesome. Just WOW with him DO NOT USE! You've been warned!

Melinda S.
Sep 2018
5.0
Yes, I recommend this pro
$800
Our project went perfectly. Everyone we dealt with was professional. Brittany came out, took measurements, explained the process and gave us a quote. She came prepared with a Certificate of Insurance , information on floor care,and referrals from other customers. We had to postpone our initial appointment due to illness, but we were able to get rescheduled with no problems. Chis & Cody came out and did the sanding and provided stain samples to choose from. They did a great job. They got the sanding and staining done on the first day. Vincent & Miguel came out on a Saturday to put down the final finish. Our floors look fantastic! I have a feeling they look better than they did when the house was built. I would definitely use Max Care again. We requested quotes from 3 companies total. Max Care had the best price and they came out when they said they would. The other two barely made an effort and did all the quoting by e-mail with measurements that I provided. The fact that Brittany actually came to see our floors was a big plus when it came time to choose a vendor.
Response from Max Care Hardwood Flooring
"Thank you for your business and review!"

Danica D.
Aug 2018
5.0
Yes, I recommend this pro
$2,600
Very professional service at affordable price and high quality of work performed. Our old maple wood floors turned out gorgeous with a dark golden brown stain. Could not be happier with the final look. Also, most important it is DUST FREE. I would highly recommend Max Care if you want your floors to look perfect!
Response from Max Care Hardwood Flooring
"Hello, Thank you for the review! We appreciate your business."

Jesus T.
Aug 2018
5.0
Yes, I recommend this pro
$3,500
It came very good, they were able to offer a cash discount and the job was performed on time and beautiful. I touched kitchen, living room, half bath, dinning room and office, I asked for three layer coating an that took from a Thu to a Tue (After coat application is a 24 hrs waiting). Be aware that if the cash discount is applied, you need to drive yourself to the office (near Miller Park) to make the cash payment and got the discount.

Laura M.
Apr 2018
5.0
Yes, I recommend this pro
$2,000
Working with Max Care was a dream. I got quotes from three companies for refinishing approximately 730 sq ft of white oak and maple floors, and Max Care was not only the most professional and courteous but also the most affordable. My white oak living and dining room floors look fantastic; they fixed up several issues and sanded out the water and sunlight damage. The maple bedroom floors also look great. They were also able to give me insight on the bamboo floors in my upper level. (I'm a first-time home owner who just moved into my home; I didn't install any of these floors!) I highly recommend Max Care for your hardwood flooring projects.

James E.
Mar 2018
5.0
Yes, I recommend this pro
$2,500
Timely and cost effective. After a year, the floors are holding quite nicely.

CHARLENE L.
Oct 2017
4.0
So-so. At times there were not enough workers on the job, so quality suffered. Had to ask them to return to fix spotting on floor. Parts of the job were not notated correctly such as stain selection. Had to correct crew at point where stain was applied.

Alan B.
Aug 2017
5.0
Yes, I recommend this pro
$4,000
.

Matthew B.
Jul 2017
5.0
Yes, I recommend this pro
$800
Everything went as planned. Floors look excellent and they left no mess or dust.

Gary O.
May 2017
5.0
Yes, I recommend this pro
$20,000
.

Joan S.
Apr 2017
5.0
Yes, I recommend this pro
$600
Better than expected

Karen H.
Apr 2017
5.0
Yes, I recommend this pro
$1,400
Excellent. I am amazed how good they look. Wish I'd done it years ago when we took the carpeting up. They arrived on time, allowed an extra day for drying rather than rush it to get the job finished. No dust. Very pleasant workers.

Susan A.
Apr 2017
5.0
Yes, I recommend this pro
I can't say enough about the service we received from Max Care. They were prompt at giving an estimate. Estimator was very helpful in deciding what to do . Quote was the lowest out of 4 companies. They did the work within a week. We are very pleased with the hard work of their employees. Customer service is above & beyond. We are very satisfied & would highly recommend them.

Linda W.
Mar 2017
5.0
Yes, I recommend this pro
No problems; went well.

Isaac K.
Jan 2017
4.0
Yes, I recommend this pro
$600

After everything was done the room smelled really bad for, like, 3 months. They could improve if they could use a lower VOC gas varnish or something.


James E.
Oct 2016
5.0
Yes, I recommend this pro
$5,300
They we very prompt and professional. They came out, gave a quote on eh spot, and since I had received my other quote, they were able to schedule it on the spot. They followed up 1 week before work was supposed to start to confirm the detail. On the scheduled day the crew cam in on time and cranked through the job. The sanding crew was great a getting right up to the base boards without scratching the painted wood. The coating crew came in on time and did the work quickly as well. Also - used Oil based finish on the first project due to my personal preference and water based on the second due it time constraints. Both were very nice finishes. It appears that they are a high volume company, which caused me some concern as to whether they would do shoddy work. My concerns were unfounded. The floors look great! So much for the old axiom: You can have it done fast. You can have it done quickly. You can have it done cheap. Pick Two!... They gave me all three.

Dan E.
Oct 2016
5.0
Yes, I recommend this pro
It went well. the floors were covered with badly worn shag carpet for years. When I removed the carpets I found that the varnished floors had been neglected and paint spattered. Max Care sanded and refinished the floors and did a very good job of it. I have more floors to refinish in another house and they will most likely get the job.

Annette M.
Sep 2016
3.0
I had a quote to remove carpeting, tack strips, and tacks, and to sand and finish the floors for $970.00. The worker cut the carpet incorrectly and cut it too far into one of the carpeted bedrooms, beyond fixing or camouflaging. His suggestion was that he remove floor boards and replace them with new boards to match the adjacent room, at my expense, and with esthetically questionable results. I decided instead to let him remove the carpeting from the bedroom and sand and refinish that floor, in addition to the dining room and hallway. I wasn't happy, but I agreed because something had to be done to correct the error the workman had made. The results were largely what I expected except for the bulky, large threshold "transitions" between rooms that looked out of place on a wood floor. When I contacted the company I was told that the "transitions" used were normally what they use for carpeted floors, but that they were out of the flatter ones which they preferred to use with wood floors. During this time I did not receive a bill, but I did get a phone call asking me where my payment was. The bill had been sent for some reason to a different rental property address and was for $1,320.00, $550.00 more than the original quote. I was being charged full price for refinishing the additional room, the bedroom where the workman had cut the carpet in error. I was also being charged $190.00 for "transitions", which had not been indicated on the quote. I wrote to Max Care, indicating my dissatisfaction with being charged full price to fix a mistake the workman had made and for the "transitions" which were not part of the quote. I received a response telling me that the quote hadn't included the "transitions" because I hadn't requested them at the time of the quote, and as for the extra bedroom, they did "not see any notes regarding the additional room". I used Max Care as a result of multiple recommendations from neighbors. The work itself was largely acceptable, but in my opinion the service was not. When a professional comes to do a quote, if there are accoutrements and accessories normally associated with the type of refinishing, they should be mentioned. I would have had no way of knowing that "transitions" would not be part of the refinishing., and I wasn't expecting to be charge almost $200.00 more for them. Additionally, the transitions used weren't appropriate, but they were evidently what the company had available at the time. I'm also unhappy about being charged full price to refinish a floor I would not have had done except for an error the company made. All in all, I will not recommend Max Care. I also suggest that whoever people use for floor refinishing, they ask about thresholds or "transitions" when getting a quote.

Diane M.
Jul 2016
5.0
Yes, I recommend this pro
$1,600
Max Care workers, Doug, Dave and Will, could not have been more professional. Workers were on time or called when there was a delay. Scratch marks and knife-cuts from original carpet installers 50 years ago disappeared. Floors look great. Instructions were very clear as to when items could be returned to finished areas. I do some woodworking and have a good dust collection system, so I know about dust. When they advertise '100% Dust Free, they mean it!

Michael R.
Jun 2016
5.0
Yes, I recommend this pro
$2,600
unknown

Nicholas F.
Jun 2016
5.0
Yes, I recommend this pro
$1,800
unknown

MIKE C.
Jun 2016
3.0
$7,300
There were communication problems and there was miscellaneous damage to the walls, bathroom tile was broken (tile had a small hairline crack but now is missing a piece and cracked clean across) and scratches on the foyer that I had to have professionally removed. I had an independent contractor examine the work and said the workmanship was a "B" grade and that was based upon excessive sanding marks on the floor.

Jered M.
May 2016
5.0
Yes, I recommend this pro
$2,000
unknown
...
Showing 1-25 of 274

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Max Care Hardwood Flooring is currently rated 4.7 overall out of 5.

Max Care Hardwood Flooring accepts the following forms of payment: CreditCard

Yes, Max Care Hardwood Flooring offers free project estimates.

No, Max Care Hardwood Flooring does not offer eco-friendly accreditations.

No, Max Care Hardwood Flooring does not offer a senior discount.

No, Max Care Hardwood Flooring does not offer emergency services.

No, Max Care Hardwood Flooring does not offer warranties.