I had a quote to remove carpeting, tack strips, and tacks, and to sand and finish the floors for $970.00. The worker cut the carpet incorrectly and cut it too far into one of the carpeted bedrooms, beyond fixing or camouflaging. His suggestion was that he remove floor boards and replace them with new boards to match the adjacent room, at my expense, and with esthetically questionable results. I decided instead to let him remove the carpeting from the bedroom and sand and refinish that floor, in addition to the dining room and hallway. I wasn't happy, but I agreed because something had to be done to correct the error the workman had made. The results were largely what I expected except for the bulky, large threshold "transitions" between rooms that looked out of place on a wood floor. When I contacted the company I was told that the "transitions" used were normally what they use for carpeted floors, but that they were out of the flatter ones which they preferred to use with wood floors. During this time I did not receive a bill, but I did get a phone call asking me where my payment was. The bill had been sent for some reason to a different rental property address and was for $1,320.00, $550.00 more than the original quote. I was being charged full price for refinishing the additional room, the bedroom where the workman had cut the carpet in error. I was also being charged $190.00 for "transitions", which had not been indicated on the quote. I wrote to Max Care, indicating my dissatisfaction with being charged full price to fix a mistake the workman had made and for the "transitions" which were not part of the quote. I received a response telling me that the quote hadn't included the "transitions" because I hadn't requested them at the time of the quote, and as for the extra bedroom, they did "not see any notes regarding the additional room". I used Max Care as a result of multiple recommendations from neighbors. The work itself was largely acceptable, but in my opinion the service was not. When a professional comes to do a quote, if there are accoutrements and accessories normally associated with the type of refinishing, they should be mentioned. I would have had no way of knowing that "transitions" would not be part of the refinishing., and I wasn't expecting to be charge almost $200.00 more for them. Additionally, the transitions used weren't appropriate, but they were evidently what the company had available at the time. I'm also unhappy about being charged full price to refinish a floor I would not have had done except for an error the company made. All in all, I will not recommend Max Care. I also suggest that whoever people use for floor refinishing, they ask about thresholds or "transitions" when getting a quote.