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Granite Factory
Laminate Countertops - Install, Laminate Countertops - Repair, Tile: Natural Stone (Granite, Marble, Slate, Quartz, etc) - Repair,
About us
Granite Factory offers great pricing on all granite projects big or small. With our installers having as much as 15yrs of experience and easy ordering process, you can be assured your process will be as smooth as it's possible. We offer 3 weeks turn around time on the job. Please check our website www.wsiconsingranitefactory.com for our customer testimonials!
Business highlights
14 years of experience
Services we offer
Granite countertops installation, bathroom vanity, granite bar, granite fireplace, granite kitchen countertops, granite sinks, granite table, porcelain sinks, stainless steel sinks
Reviews
4.213 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 54% | ||
| 31% | ||
| 8% | ||
| 0% | ||
| 8% |
Showing 1-13 of 13 reviews
Dean M.
Feb 2018
Right on time
Drew Z.
Jul 2017
Very professional and great quality. We had previously shopped around at both big-box and specialty stores and their prices are the best around for granite. We had previously used them at our previous house so we contacted them again for our new place. In the spring, when we were looking for quotes, they told us they were busy and it would be about 4 weeks from order to install. When we arrived in late June, they weren't as busy and it only took one week from order to install. I was blown away. The installers were professional and courteous a do a very good job. It turned out our cabinets sloped with the floor about 1/2 over the length of the counter, but they were able to shim and then caulk the underside so everything turned out perfectly. The slope of the cabinets wasn't their fault and I will need to do a little trimming, but the gap they caulked is barely noticeable. The sinks they offer for free are good quality and deep, and I have installed them twice and liked them both times. We did tell them the wrong number of holes for the faucet, but when I called they were prepared to return the next week to drill another hole. It turned out to not be necessary as we chose another faucet system and everything worked out fine. I have recommended them to everyone I meet looking for granite countertops.
Hur-Li L.
Sep 2015
The granite looks great and the quality of installation is excellent. However, the quoted price was significantly higher than what was advertised. I was then told that the lower price was only valid for people who order a minimum of 50 sq ft of granite. They also over charged me an extra short piece of backsplash. When I contacted them later via email, no one ever replied.
Drew Z.
Jun 2015
We visited the showroom on the off chance that their pricing would be better than other places, and it was significantly better. Erick was nice to work with and he did his best to accommodate our accelerated timeline. We chose the countertop stone and sink that day, and then followed up with Erick a couple of times to coordinate a measurement date. The man that came to measure was very friendly and professional. Afterwards, we worked with Erick to book an install date, which was a little dicey due to some traveling that we had to do, but he made it work. The installers were absolutely a pleasure to deal with. They were friendly, professional, and detail-oriented. They even fixed a cabinet that was sagging because apparently something had come unglued. The kitchen looks GREAT, and, honestly, I would definitely recommend Granite Factory to friends and family. Something to keep in mind is that they only accept cash/check, which helps keep their pricing so competitive.
RICHARD D.
Oct 2014
unknown
Patrick S.
Jun 2014
.
Senthilkumar V.
May 2014
Great experience, Very punctual, and responsive. Great job! The owner is very professional, friendly and flexible for schedules. We really like our countertops, great service. Our friends got it done as well and they like it too, we will definitely use the service again, and recommend highly as well.
Ryan B.
Apr 2014
.
Donna H.
Jan 2014
Granite Factory was solely recommended to me by someone who saw them on the web. I admit. I forgot about Angie's List and my other sources of referrals.
I rate the quality of the product and installation an A for excellent. I rate the sales method an F for misleading.
The quotes we worked with showed the sq ft of the granite (32.97 sq.ft.), in a separate area of the quote it showed $38 a sq.ft, it did not show the dollar amount for the granite, i.e sq.ft. X $38. It showed the sink cut out cost of $150, edging cost of $6 - $104 total (more on this later) and then the final total cost of $1,804.
Then their contract showed the cost of the granite $1,253, sink cut out cost $150, edging cost $104 and an "Additional: $297" line item for a total of $1,804.
Their quote did not show the actual dollar amount for the granite and no mention of the "Additional: $297" line item, but it did show the total cost of $1,804.
Just before the countertops were to be delivered I was discussing the great deal I got to one of my fellow Milwaukee Real Estate Association investor. I went to e-mail him my quote when I noticed the ?Additional: $297? line item on the contract. That is when I started to look more closely at the quote and contract.
Here are my issues:
1. First, I did not do the math on the quote and look more closely on the contract to see the discrepancies that I am about to
discuss. So shame on me, I accept the price I paid. Hopefully you will learn from my experience and that is why I am spending the amount of time I am to write this review.
2. The edging was quoted as $6.00 per linear foot. The price on the quote was $104. I had 15 linear feet, which should have cost me $90.
3. By not presenting the granite price on the quote, $1,253, it was not readily apparent that the granite price, plus sink cutout,
plus edging didn?t add up to the total cost on the quote of $1,804.
4. Because I did not do the math on the cost of the granite plus edging, plus sink cutout, I did not notice that the individual
items did not match the total project cost on the quote.
5. Because we did not do a line item check on the contract when the total contract price matched the quote price, we did not notice the unexplained ?Additional: $297? line item.
6. When I called and spoke with the manager, Erick Kramarz, his explanation for the ?Additional: $297? was that the computer calculates the costs, it is for sales tax (sales tax on $1,253+104+150 is $82.89), it is an additional warehouse cost, what does it matter as long as the figure on the quote matches the contract price and we are the lowest in town that is why we
get so much business.
7. I felt that the sales process was very misleading and deceptive.
8. Dividing the ?Additional: $297? by the sq. ft. of granite we purchased raises the sq. ft. price of the granite from $38 to $47.01 which I know is not competitive with other sources.
9. Had the quote listed the ?Additional: $297? line item amount on the contract as the cost of the kitchen sink, sales tax, delivery mileage, etc., this review would have a totally different flavor and rating to it. Although I doubt I would have bought from there if I saw the line item costs first.
In conclusion, as I said in the beginning, the finished product is excellent, the installers took their time and in my opinion did a
thorough and professional job. So we love the end results. What we totally object to was what we consider less than open and honest sales practices. For these reasons, we DO NOT recommend this company.
As a followup to Granite's response, yes, the quote price and the contract price were the same, but the "Additional: $297" line item on the contract was not represented on the quote. On the quote, the $297 was never represented as a cost for measuring, etc., items that are included in other competitive quotes.
I rate the quality of the product and installation an A for excellent. I rate the sales method an F for misleading.
The quotes we worked with showed the sq ft of the granite (32.97 sq.ft.), in a separate area of the quote it showed $38 a sq.ft, it did not show the dollar amount for the granite, i.e sq.ft. X $38. It showed the sink cut out cost of $150, edging cost of $6 - $104 total (more on this later) and then the final total cost of $1,804.
Then their contract showed the cost of the granite $1,253, sink cut out cost $150, edging cost $104 and an "Additional: $297" line item for a total of $1,804.
Their quote did not show the actual dollar amount for the granite and no mention of the "Additional: $297" line item, but it did show the total cost of $1,804.
Just before the countertops were to be delivered I was discussing the great deal I got to one of my fellow Milwaukee Real Estate Association investor. I went to e-mail him my quote when I noticed the ?Additional: $297? line item on the contract. That is when I started to look more closely at the quote and contract.
Here are my issues:
1. First, I did not do the math on the quote and look more closely on the contract to see the discrepancies that I am about to
discuss. So shame on me, I accept the price I paid. Hopefully you will learn from my experience and that is why I am spending the amount of time I am to write this review.
2. The edging was quoted as $6.00 per linear foot. The price on the quote was $104. I had 15 linear feet, which should have cost me $90.
3. By not presenting the granite price on the quote, $1,253, it was not readily apparent that the granite price, plus sink cutout,
plus edging didn?t add up to the total cost on the quote of $1,804.
4. Because I did not do the math on the cost of the granite plus edging, plus sink cutout, I did not notice that the individual
items did not match the total project cost on the quote.
5. Because we did not do a line item check on the contract when the total contract price matched the quote price, we did not notice the unexplained ?Additional: $297? line item.
6. When I called and spoke with the manager, Erick Kramarz, his explanation for the ?Additional: $297? was that the computer calculates the costs, it is for sales tax (sales tax on $1,253+104+150 is $82.89), it is an additional warehouse cost, what does it matter as long as the figure on the quote matches the contract price and we are the lowest in town that is why we
get so much business.
7. I felt that the sales process was very misleading and deceptive.
8. Dividing the ?Additional: $297? by the sq. ft. of granite we purchased raises the sq. ft. price of the granite from $38 to $47.01 which I know is not competitive with other sources.
9. Had the quote listed the ?Additional: $297? line item amount on the contract as the cost of the kitchen sink, sales tax, delivery mileage, etc., this review would have a totally different flavor and rating to it. Although I doubt I would have bought from there if I saw the line item costs first.
In conclusion, as I said in the beginning, the finished product is excellent, the installers took their time and in my opinion did a
thorough and professional job. So we love the end results. What we totally object to was what we consider less than open and honest sales practices. For these reasons, we DO NOT recommend this company.
As a followup to Granite's response, yes, the quote price and the contract price were the same, but the "Additional: $297" line item on the contract was not represented on the quote. On the quote, the $297 was never represented as a cost for measuring, etc., items that are included in other competitive quotes.
Response from Granite Factory
"Thank you for rating the quality of our product, installation and punctuality an A - excellent. At the same time I would like to explain the misunderstanding with "sales method". All our customers are asked some basic questions when an estimate is prepared for them. This is in order to have the most accurate quote for each customer. Every job is different, some are small, the others are very large, the amount of labor/cost also changes. All projects require to be measured and installed by us. Our system automatically determines these costs based on the location and size of project. However the system does not detail these charges on the estimate, it simply provides a total installed price. Bottom line is - the estimate amount and contract amount are exactly the same, the customer agreed to pay the estimated amount and then questioned it when it got broken down. In this case the cost was added for measure and install of small project barely over 30 sqft. Our system has worked perfectly fine for thousands of our customers. I honestly do not understand a customer that agrees on the price first just to complaint about it a little later. You don't purchase a car and then go back to the dealership few days later and tell them you don't understand the pricing and you want a lower price."
Adam S.
Jan 2014
I had an incredibly frustrating experience with Granite Factory. At first, I was impressed by the relatively straightforward pricing and process compared to other quotes I received, so I decided to use them to replace the countertops on my original, 1940?s cabinets. Everything was great until the installation day, when the installers were unable to deliver the countertops because the sink was physically too large front-to-back for the cabinets, which is something that should have been noted in the measurement. Someone was sent out to re-measure, and said that the sink would definitely not fit, which would cause the countertops to have to be re-cut. At this point, Granite Factory stopped returning calls. Two weeks after the re-measurement, now seven weeks start to finish, I finally got a hold of Granite Factory, and was promised that ?they were working on the math,? and they were 99% sure they could make it work. Upon calling a few days later after not hearing from them, I was told that there was still no answer and they?d know soon. A few days after that, I was told that they would not be able to make it work as-is. They blamed my countertop depth for the mistake, not the fact that the measurements were not taken accurately. Since I had gone over two months without countertops at this point, and no discount was offered, I decided to walk from the deal. If your countertops are completely standard, and you don?t mind very poor communication, these guys might be fine to use. Otherwise, I?d strongly advise looking elsewhere.
***Update 1/16/14 with response to provider:
I do rather resent being painted as a customer who was looking for things to go wrong with the process, as the manager of Granite Factory has implied. Giving the company a full month to sort things out beyond their contractual obligation to deliver the granite is quite patient, in my mind. Further, my cabinets, although old, are in fine shape. The granite installer I used after demanding a refund (this was agreed to very begrudgingly) had no issues whatsoever installing granite countertops in a timely manner. The fact of the matter is, Granite Factory did not take an accurate measurement the first time around, and expected me to modify my kitchen remodel plan by eliminating the granite backsplash that I had ordered. And no, a 20% discount after many weeks of frustrating, fruitless attempts to get in touch with this company, without a functioning kitchen in my home was not enough for me to continue doing business with them. If expecting my calls to be returned and guarantees to be kept makes me demanding or a difficult customer to work with, then fine, I guess I'm a difficult customer. But when I'm having something custom-made for my house, I don't expect to hear excuses like "your cabinets are to blame," even though someone came out to measure them. I don't doubt that there are "thousands of customers" who have been satisfied with Granite Factory's work. I am not one of them.
***Update 1/16/14 with response to provider:
I do rather resent being painted as a customer who was looking for things to go wrong with the process, as the manager of Granite Factory has implied. Giving the company a full month to sort things out beyond their contractual obligation to deliver the granite is quite patient, in my mind. Further, my cabinets, although old, are in fine shape. The granite installer I used after demanding a refund (this was agreed to very begrudgingly) had no issues whatsoever installing granite countertops in a timely manner. The fact of the matter is, Granite Factory did not take an accurate measurement the first time around, and expected me to modify my kitchen remodel plan by eliminating the granite backsplash that I had ordered. And no, a 20% discount after many weeks of frustrating, fruitless attempts to get in touch with this company, without a functioning kitchen in my home was not enough for me to continue doing business with them. If expecting my calls to be returned and guarantees to be kept makes me demanding or a difficult customer to work with, then fine, I guess I'm a difficult customer. But when I'm having something custom-made for my house, I don't expect to hear excuses like "your cabinets are to blame," even though someone came out to measure them. I don't doubt that there are "thousands of customers" who have been satisfied with Granite Factory's work. I am not one of them.
Response from Granite Factory
"Thank you for your review, however as the manager of Granite Factory I can not agree with this hurting and dishonest opinion about our company. Maybe writing this reply, will help explain the situation with this customer. From time to time we run into a customer that will find a problem in our very smooth process. No matter how hard we try to please the customer, there's always a person who claims that we could do better and each time we try. This happened with [member name removed]. The cabinets that granite was suppose to be applied to were old, very old - over 70 yrs old (1940's) and in bad shape. When we performed the measure, customer had the old tops on, which he decided to remove himself before the install. We were unable to verify that these extremely old cabinets were also custom built on the inside, with some unexpected thick wooden frame on the inside front. These cabinets were narrower than modern cabinets as well. Our customer decided on the large sink and backsplash in the back of the countertop. All these options and difficulties with old custom built cabinets - rendered problems as far as fitting everything on the narrow tops. There was simply not enough room on the countertop to fit sink, faucet, backsplash. There was no possibility to have it all fit because the thick frame on the inside of the cabinet (sink, faucet, backsplash got moved back about 2" back because of the frame issue). At this point we offered to give the customer a discount for the extended waiting time, also we offered to remove the backsplash charges and asked to do it without the backsplash. This would entirely save the whole project and at this point the installation would be finished within 2-3 days still within the promised timeframe. [member name removed] did not agree to that solution, as he absolutely needed the backsplash. We explained that there is no room to use the sink, faucet and backsplash together on the narrow custom cabinet that he's having. He told us to figure this out somehow, so we started crunching numbers unsure if very slim clearances will work, or not. The customer however got extremely interested in the discount options. To have a pleased customer we offered him 20% discount off the total price of countertops, which he denied. Instead he was interested in 50-60% of a discount, which we could not offer. We did not wanted the customer to get any more frustrated with the longer than usual process in which we tried to make the impossible possible. We offered a full, immediate refund - which left us with completely wasted granite pieces and no payment for it at all. As a result no work was performed for this customer. Reviews like this one are hurting our company's image. In this case the customer did not have enough experience to claim that we do this right/wrong or it could be done sooner. Manufacturing in granite is time consuming and any rushed mistake can be very costly to us. We rather double and triple check all dimensions and spend time on it, than cut some wrong. I'm sure most of our customers appreciate this. Main reason we stay in the business is because of many referrals of our extremely pleased customers. Whole families have trusted us and they are very pleased with their granite tops. Please don't let this one, inaccurate review spoil it for you."
Ray G.
Sep 2013
They offer great prices, adequate selection, and are very friendly and helpful at first. Their installers are subbed out and they have "little control" over them as I found out the hard way. The installation crew finally arrived several hours late after I took the day off of work to have the work done. Initially installation was supposed to be at 8, then got bumped to 11, then to 3. They showed up at 345. The installers were very professional and seemed to be very skilled at installing the granite, but they left a mess (dust, debris everywhere, inside cabinets etc) my Lazy Susan cabinet was reinstalled incorrectly (it's now crooked), the tip outs on the front of the sink no longer close (they hit the new sink), and they did not caulk the junction between the wall and the backsplash leaving in some areas almost half inch of open gaps. I emailed the owner 3 x for resolution of these items, and never even received so much as a reply or call back. I ended up adjusting the cabinets, cleaning up the mess, and caulking the backsplash myself. As other reviews have stated, they do NOT remove the sink/plumbing, or remove the old countertops. I did all the plumbing/sink removal/reinstall myself, and paid them almost $200 to remove and haul away my old countertops. In the end, the few dollars I saved was simply not worth the hassle.
Heidi S.
May 2013
Looks great, and was nearly half the price of another quote I got. Customers go to their showroom on 108th/ Mayfair Road and select a color from a wall of best sellers -- not an unlimited selection, and only a few are as inexpensive as their ad says. They send someone to measure. You wait several weeks, and then guys come and install it. Extra charges for tearing out and hauling away the old tops, and they recommended a handyman to come and disconnect sink and stove, etc. Finding the handyman was the best part of the experience. Granite Factory is no-frills, but they do a perfectly adequate job for less money than many places.
Wojciech D.
Jan 2013
Ok, so me and my wife finally decided to update our kitchen with granite countertops.Trying to stay on the budget we shopped around getting prices from 4-5 different companies.Granite Factory had the best pricing hands down. They also offered services like drilling extra holes in granite at no additional charge, which was great as we have 5 of them.Our main reason for choosing this company was low price, however after having the job done approx.3weeks later - I have to say it was a very pleasant, simple process. The quality of install was spotless, they usedcloth to protect our new floor, answered all questions during install and cleaned well after job was done.Granite looks great and I saved few $, overall very satisfied customer. Keep up the good work guys!
Licensing
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FAQ
Granite Factory is currently rated 4.2 overall out of 5.
No, Granite Factory does not offer free project estimates.
No, Granite Factory does not offer eco-friendly accreditations.
No, Granite Factory does not offer a senior discount.
No, Granite Factory does not offer emergency services.
No, Granite Factory does not offer warranties.