Fabulous Floors Milwaukee
About us
Located in Brown Deer and Milwaukee, WI Fabulous Floors provides residential and business owners with honest, professional, floor resurface/refinish workmanship. We offer our floor refinish expertise to customers throughout Milwaukee County and surrounding areas. Whether you need hardwood resurfacing to get rid of minor nicks and dents or a total refinish to spruce up its shine you can count on our floor experts
Business highlights
19 years of experience
Services we offer
Hardwood floor sanding, installation, re-install & refinishing., removal
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.531 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 13% | ||
| 10% | ||
| 0% | ||
| 3% |
Showing 1-25 of 31 reviews
Kelly D.
Feb 2024
They did one of 2 rooms because I had some small furniture in one room. They had never told me before coming out that all furniture had to be moved. They never came back out to finish the other room even though I told them I would pay for them to have to come back out. They charged $200 more than the quote because of a 2% processing fee. I do NOT recommend this company. Very frustrating
Michelle S.
Mar 2015
I was contacted promptly by Matt not long after my web site inquiry. I was then contacted by Adam of SNR First Rate Floors who would be doing the work. Adam was punctual and professional. He was able to finish the work in one day and did a first rate job of clean up afterwards. (If you've ever had floors resanded, you know it leaves a nice layer of dust everywhere).
I am so pleased with the outcome - the one day of work, the matching of color to the adjoining room and the overall look that I've decided to not replace the carpet in the last first floor room and instead refinish that room as well. Adam will be back in two weeks.
Highly professional, trustworthy and just generally a really nice guy.
I am so pleased with the outcome - the one day of work, the matching of color to the adjoining room and the overall look that I've decided to not replace the carpet in the last first floor room and instead refinish that room as well. Adam will be back in two weeks.
Highly professional, trustworthy and just generally a really nice guy.
DAN C.
Nov 2014
I was very pleased with the work of Fabulous Floors. The communication, service and work were all outstanding. Tiffany really cares about the finished product and is great to work with. The floors look beautiful. I would definitely use Fabulous Floors again.
Response from Fabulous Floors Milwaukee
"As always thank you for taking the time to provide this review. It is very difficult to score this well and we appreciate when customers share not only the "not so great reviews, but the great reviews as well". It was a pleasure working with you, you were very easy to work with. The floors turned out great we hope you enjoy them. Very polite overall great guy/customer! We appreciate your business!"
Rory K.
Sep 2014
First of all, Tiffany (sales associate) was very communicative and walked us through the whole process. Their prices are fair, and the work was done on time and to the dollar of the estimate. Great company, with very talented flooring teams. The new hardwood looks amazing. Thanks, Fabulous Floors.
Response from Fabulous Floors Milwaukee
"Thank you for taking the time to write this review. Its so hard to obtain all "A"s we are elated we were able to make this experience fabulous for you and even more elated we achieved a perfect "A" doing so. What a great way to start the day. Thanks again! As always we appreciate your business."
Upinder S.
Aug 2014
Ok. It was an average (fair) performance. Nothing outstanding, but not bad either. The person who performed work was late and then forgot to bring the new applicator that was needed for the work. Instead of telling us and then go to get the applicator, he just left with no communication to us. He came back with the new applicator and then worked for rest of the day. We got all this information when he came back and we asked "what happened"? Anyway the work was done within the time line provided.
Response from Fabulous Floors Milwaukee
"After speaking to the technician we both thought this review would have a better grade. We communicated promptly with this customer via several emails before scheduling the service. (Late) As I was dialing the customer tn the customer called into the office 1/2 hour before the scheduled arrival time and we advised him the technician had a 30-35 min drive from the previous customer home. Just in case, we advised he would be at most 5-10mins late. He arrived on time. Someone attempted a resurface on the floors that looked very unprofessional/flawed. We buffed away that coat, leveled the floors and applied 2 new coats that looked like new. When you choose a resurface versus a refinish you are choosing a less expensive , touch up method. This does not warrant the same results as a refinish. In this case due to the technician skill level it turned out "great" The customer said "he liked it". The technicians stick broke so he rushed out to a nearby hardware store and purchased another one (this rarely ever happens) The customer is right the technician should have given an explanation for this prior to leaving. We have made that point clear to the technician also. He hurried back to complete the job in the scheduled time given to the customer. We offer Angie's list customers a discount from our normal rates he saved approx. $100.00. This customers floors turned out really nice especially in comparison to before we worked on them, he has 2 coats that will last a long time, we used a high quality odorless waterborne finish. We feel we earned a better grade but we understand the customer is always right. We appreciate the business. When the reviews are left we have no room for error. We strive for "A" but we can honestly say that is almost unheard of. We will do our very best to obtain an "A" in each and every situation. These are real customers real reviews that we will respond to. Thank you!"
Deborah G.
Aug 2014
.
Response from Fabulous Floors Milwaukee
"Thank you for taking the time to write this review. It was a pleasure meeting you. As always we appreciate you business."
Liz S.
Jul 2014
We were on a tight schedule and FF was great in trying to accommodate our timing. They got us in earlier than planned due to a cancellation. They did a great job quickly and at a good price. My son stepped on a stair threshold before the glue was dry and knocked it out of place. FF came back the next day and fixed it. As you can read in other reviews, Tiffany is a real asset to their business.
My only complaint and the only reason I gave them a B for quality - they installed one board that I wouldn't have chosen. We had extra boards that could have been used instead.
My only complaint and the only reason I gave them a B for quality - they installed one board that I wouldn't have chosen. We had extra boards that could have been used instead.
Response from Fabulous Floors Milwaukee
"Thank you for taking the time to write this review. Your redish tone prefinished floors looked beautiful in your kitchen. The planks are provided from the store and we pick the best ones of the bunch. As always we appreciate your business. Good luck with the rest of your remodeling!"
David H.
Jun 2014
Crew showed up and thought they were applying a Swedish oil product, which if done, allows them to apply all the coats in one day due to the fast drying. However, that is not what we had discussed with the manager, that instead we would do the standard oil which would require 3 days. He argued with me a bit asking why I would want to do that when we could get it done in a day. Fact is, Swedish oil is toxic, has formaldehyde in it, and is illegal in some states, and I told him this and he disagreed. After a few calls and some commotion we straitened everything out. Not a good start, but mix-ups happen. I got the impression these folks were sub-contractors since they said they were out of Chicago which is quite a drive my location.
They sealed everything when they performed the sanding so the dust was at a minimum. The two man crew worked from the front of the house to the back, where they came in and out of a sliding glass door. They left that door unlocked all three days. There was no way for us to get in and lock it...we stayed at a hotel for 3 nights and during that time our house was unlocked. That didn't give me a great feeling, but nothing happened so I think it was just not done because they couldn't unless they worked the opposite direction.
They showed us several stains (on the sanded floor to really see what it looks like) and we picked one and when done, it did look great.
However, there were some issues that we had to contact them about, some resolved, some were never resolved.
1. They cracked and chipped a board in one room--a 1"x1/4" piece was missing that was there when they started, yet they sanded, stained, varnished, buffed, but never fixed it until we had them come back out over a week and a half later. Surely they saw this multiple times. They fixed it by using a putty. Looks fine. Happy with the result, not that they broke it and didn't say anything or fix it until we asked.
2. We specifically asked if we needed to remove the shoe molding and they told us no. Well in the kitchen, they ended up staining the bottom part of all of the shoe molding for the cabinets which was a totally different color. Looks terrible. After contacting the manager, she said "most customers don't care"!!!!--and wouldn't do anything about it. I'm out the cost of replacing or re-staining myself now. They should have covered the shoe molding or told us to remove it if there was a possibility of ruining the existing color. No resolution, no discount, nothing. Not acceptable.
3. They missed a 1"x2" chunk by our kitchen sink. Entirely. Not even stained. They fixed this when they came back out for our issues, stained it, looks a little different than the rest. Not sure how they heck they missed this....and never bothered to fix it until we asked. Sure it will be OK, but just annoying.
4. There are lines from inconsistent or sloppy staining (they said they use a piece of carpet to stain, not sure if that is standard or what), but there is a dark line, about 1/4" wide in front of the sink all the way across (next to the other issue in #3 above). They said they couldn't do anything about when they came back out, to call the manager. I know why, because it would need to be re-done there. That effort might end up with something even worse mismatched. This odd line is also at the edge of the carpet for the family room, although not as noticeable. I guess I have to let this pass, because I'm not pursuing further (I'm afraid it will be worse). But again, the fact that they just did it, didn't say anything, etc....
In general it was a reasonable effort, but the issues and how they were just ignored, and some things not resolved or discounted at all. I get the impression that they do great rough work, but when it comes to the detailed work, they are less skilled and it shows.
Also, if anyone is interested, the odor from polyurethane oil is pretty rough 1-2 days after (more from the stain), and gets better quickly thereafter, although a week and a half later, you can still smell it, though to me it just smells like a freshly painted smell. Totally livable AFTER they are done, but definitely not while.
I cant say it was a bad experience overall but the lack of detail work makes me hesitant to recommend.....
They sealed everything when they performed the sanding so the dust was at a minimum. The two man crew worked from the front of the house to the back, where they came in and out of a sliding glass door. They left that door unlocked all three days. There was no way for us to get in and lock it...we stayed at a hotel for 3 nights and during that time our house was unlocked. That didn't give me a great feeling, but nothing happened so I think it was just not done because they couldn't unless they worked the opposite direction.
They showed us several stains (on the sanded floor to really see what it looks like) and we picked one and when done, it did look great.
However, there were some issues that we had to contact them about, some resolved, some were never resolved.
1. They cracked and chipped a board in one room--a 1"x1/4" piece was missing that was there when they started, yet they sanded, stained, varnished, buffed, but never fixed it until we had them come back out over a week and a half later. Surely they saw this multiple times. They fixed it by using a putty. Looks fine. Happy with the result, not that they broke it and didn't say anything or fix it until we asked.
2. We specifically asked if we needed to remove the shoe molding and they told us no. Well in the kitchen, they ended up staining the bottom part of all of the shoe molding for the cabinets which was a totally different color. Looks terrible. After contacting the manager, she said "most customers don't care"!!!!--and wouldn't do anything about it. I'm out the cost of replacing or re-staining myself now. They should have covered the shoe molding or told us to remove it if there was a possibility of ruining the existing color. No resolution, no discount, nothing. Not acceptable.
3. They missed a 1"x2" chunk by our kitchen sink. Entirely. Not even stained. They fixed this when they came back out for our issues, stained it, looks a little different than the rest. Not sure how they heck they missed this....and never bothered to fix it until we asked. Sure it will be OK, but just annoying.
4. There are lines from inconsistent or sloppy staining (they said they use a piece of carpet to stain, not sure if that is standard or what), but there is a dark line, about 1/4" wide in front of the sink all the way across (next to the other issue in #3 above). They said they couldn't do anything about when they came back out, to call the manager. I know why, because it would need to be re-done there. That effort might end up with something even worse mismatched. This odd line is also at the edge of the carpet for the family room, although not as noticeable. I guess I have to let this pass, because I'm not pursuing further (I'm afraid it will be worse). But again, the fact that they just did it, didn't say anything, etc....
In general it was a reasonable effort, but the issues and how they were just ignored, and some things not resolved or discounted at all. I get the impression that they do great rough work, but when it comes to the detailed work, they are less skilled and it shows.
Also, if anyone is interested, the odor from polyurethane oil is pretty rough 1-2 days after (more from the stain), and gets better quickly thereafter, although a week and a half later, you can still smell it, though to me it just smells like a freshly painted smell. Totally livable AFTER they are done, but definitely not while.
I cant say it was a bad experience overall but the lack of detail work makes me hesitant to recommend.....
Response from Fabulous Floors Milwaukee
"FYI this customer floors had many stains and they went many years pass the recommended refinish date. The technicians had there work cut out for them. To expect perfection is impossible unless you maintain the floors. The technicians lifted many water, food, dirt stains. This required excess sanding. The areas he addressed literary was (2) 1/2 inch areas that the technicians went back out to fix. We refinished almost 600 sq ft. and it turned out almost perfect. We complete refinishes everyday most will come out perfect however that will be determined by how well the floors are maintained, how old they are, and the condition. In this case this customer listed quite a lengthy review and it sounds like it was a disaster. In actuality the customers wife was very pleased. The floors looked amazing especially considering the condition and lack of upkeep. A few of his concerns he is guessing inaccurately. Lastly he said he would use our services again. I decided to add to this review so customer will understand you can do an excellent job, be punctual, professional, reasonably priced, and you will never make some customers happy. He listed some concerns that will be addressed with the crew. Its important to our company that customers never feel there business isn't appreciated. Thank you."
Kishoree B.
Jun 2014
Cannot say enough good things! Tiffany is extremely responsive and accommodating, the crew she sent were timely, friendly, detail-oriented and very conscientious when covering my furniture and items against dust. Their price was WAY lower than any other estimates I received. I highly recommend them to anyone!
Response from Fabulous Floors Milwaukee
"Thank you for taking the time to write this review. Its always a pleasure to receive a review such as this one. It takes hard work and perfection. Very honored to receive this review. Thank you for your business."
JOAN K.
Jun 2014
Clean, quick and efficient.
Response from Fabulous Floors Milwaukee
"Thank you for your review. The normal price for this service is $380.16. This was a big deal client. We appreciate your business."
Gary K.
May 2014
unknown
Response from Fabulous Floors Milwaukee
"Thank you for your review. In this case the technician reported that the customer was told not to walk on the floors for 4-6 hours. The grit was the same substance found in the customers drive way. He believes the customer walked on the floors prematurely. Never the less the technician went back out free of charge the very next day and did the best to repair the area. The customer said he was very pleased with the outcome. As always we appreciate your business."
Jan H.
May 2014
Tiffeny, the office manager was very professional. She kept us formed and did an in home follw up.
Chris B.
Mar 2014
We enjoyed working with Fabulous Floors. Tiffany was very helpful and knowledgeable. She was always ready to help with anything. We really appreciated Tiffany's attention to detail. Our floors were in pretty bad shape and Fabulous Floors brought them back to life thanks to Andy and his crew. Andy and his crew were on time early in the a.m. and stayed into the late evening until the job was done. There were two small areas that needed more work done and they came back the next day to fix it. Thank you Fabulous Floors!
Response from Fabulous Floors Milwaukee
"Thank you for choosing Fabulous Floors we appreciate your business! This just blew me away! "A page of happiness" is very difficult to obtain. It was such a pleasure working with you both. Your maple floors turned out beautiful. The dark stain is amazing in your home. I have attached the picture to our profile here on Angie's list for other customers to view. Thanks again for taking the time to write this review."
Christopher O.
Mar 2014
In addition to the above, the team Tiffany brought in to lay the floors (Horatio and crew) were amazing. Their workmanship was superior and as always, Tiffany was always checking in and answering any questions we had. They were timely, and cleaned up everything. Needless to say, our cherry floors are so beautiful and the experience was made very positive by using this company! I would call them again in a minute! They really care that you are completely satisfied with the job.
Response from Fabulous Floors Milwaukee
"Hi [remove member name]. It was such a pleasure meeting you and your family (the big dog included). I shared this review with the techs that serviced your floors. This truly made our day-and our superiors day! The cherry color of the floors looks phenomenal in your home. That was an excellent choice. Enjoy! We appreciate the time you took to write this review and as always we thank you for your business."
Rick S.
Feb 2014
Tiffany was extremely knowledgeable and immediately recognized our hardwood floors would need a full sanding and stain to get the results we were looking for. The tech's were polite and showed up timely. The work was done quickly and thoroughly. We were very satisfied with the service and final results. Would recommend this company to anyone looking to have their hardwood floors re-done! Great Job Fabulous Floors!!
Response from Fabulous Floors Milwaukee
"Thank you (Member Name Removed) for taking the time out of your busy schedule to write this review. We truly appreciate it. After hearing your wife cried after seeing the finished floors really makes this job all worth it. It was a pleasure meeting you. Your a wonderful person! We look forward to working with you again in the future."
Matthew L.
Feb 2014
Everything went great! I first spoke with Tiffany who was very helpful and knowledgeable. She was able schedule me in the very next day, Which worked out perfect because I had off work that day! Andy arrived on time and was very professional, courteous and thorough while he did an excellent job refinishing the hardwood floors in our living room. There was a 3x3 area in front of the door that had vinyl on top of plywood that he had to cut out and install hardwood. He blended the area just perfect with no unevenness at all. You can't even tell that area apart from the rest of the floor. I will definitely be calling Fabulous Floors again when it comes time for resurfacing!!
Response from Fabulous Floors Milwaukee
"Thank you so much for taking the time to write this review. We really appreciate it. Your right! The repair blending perfectly and the color you all picked looks great. It was a pleasure meeting and working with such nice people. We look forward to working with you in the future."
DON A.
Jan 2014
It went well.
Response from Fabulous Floors Milwaukee
"Thank you for taking the time to write this review. We greatly appreciate your business. Your new maple floors look great in your home."
Michael G.
Jan 2014
All went well.
Lynn M.
Jan 2014
Workers came on time. We reviewed the project before they started. They were very hard working. They did an awesome job!
Response from Fabulous Floors Milwaukee
"Thank you kindly for taking the time to write this review. We appreciate your business and look forward to working with your in the future."
Scott T.
Jan 2014
Fabulous Floors did a wonderful job refinishing our old home's original floors. They look great! The two men who came to perform the job were very knowledgeable and personable.
Andrew J.
Jan 2014
We had ALL of our questions answered. We were very well taken care of and the workers did an EXCELLENT job. Tiffany was great to work with :)
Response from Fabulous Floors Milwaukee
"Thank you very much for taking the time to write this review. It's great when customers are happy and express such joy with other customers. It was our pleasure to meet and service such a wonderful couple. Congrats again on your new home. We look forward to working with you in the future."
Barry S.
Nov 2013
It was just OK. The "dustless" floor screening was not dustless. There was a fine layer of dust on everything. We chose one coat of poly and when we asked how much it would cost to do a second coat and how long we would have to wait between coats the field tech said that a second coat is actually just one coat but it is put on thicker. Really? Unfortunately we waited until the first coat was applied before asking the question. We did find some spots where the poly did not cover the wood. In the end we needed to put the 390 square foot room back together and be done. The price was right but I think they only spent about 75 minutes start to finish.
Response from Fabulous Floors Milwaukee
"Thank you for your review. After reading the review, with concern I called customer offered full explanation to questions. The layer of dust would have to be extremely thin because the resurface system sucks the dust back in. We did offer the customer a redo of the areas he described as missed spots free of charges. The customer said he would talk it over with his wife and call back. We waited for a couple weeks and never heard back. Its important to us that customers are satisfied and wanted the opportunity to make this customer happier. We also wanted the opportunity to earn a better review, both are important to us. We do appreciate your business."
Daniel W.
Oct 2013
Went well. Was on time and Applied polyurethane coating to existing floors. Misees a couple of spots on stairs but no big deal. Floors look great.
Response from Fabulous Floors Milwaukee
"Thank you for your review. We appreciate your business."
John D.
Oct 2013
They started on time, and finished quickly without problem. They explained the options and I decided to buy an extra finish $0.50 per SF. The only observations were that they left footprints on my brick outside porch, and missed two small spots in the kitchen.
Response from Fabulous Floors Milwaukee
"Thank you for your review. We appreciate your business."
Janice K.
Oct 2013
Found this company through an amazing local add. Came and did estimate & then put up appointment for refinishing.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Fabulous Floors Milwaukee is currently rated 4.5 overall out of 5.
Fabulous Floors Milwaukee accepts the following forms of payment: CreditCard
Yes, Fabulous Floors Milwaukee offers free project estimates.
No, Fabulous Floors Milwaukee does not offer eco-friendly accreditations.
No, Fabulous Floors Milwaukee does not offer a senior discount.
No, Fabulous Floors Milwaukee does not offer emergency services.
No, Fabulous Floors Milwaukee does not offer warranties.