Engine & Transmission Exchange
About us
At ETE we strive for 100% satisfaction. 100,000's of customers have been serviced since 1985. AAA approved and an A+ Better Business Bureau rating. Please see our website at www.enginetrans.com. 2 locations to serve you. 2727 S. 27th St. Milwaukee and 1604 S. West Ave. Waukesha.
Business highlights
40 years of experience
Services we offer
Auto inspections, mufflers, radiators, repair, towing & transmission.
Accepted Payment Methods
- CreditCard
Reviews
4.723 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 17% | ||
| 9% | ||
| 0% | ||
| 0% |
Showing 1-23 of 23 reviews
Jim B.
Oct 2018
I can’t recommend this company highly enough. The dreaded check engine light came on in my car and I knew that sometimes it can be something as simple as a loose gas cap. I tightened the Cap down but the light stayed on. The next day I filled my tank and again made sure the cap was tight but the light stayed on. I searched online for the other likely causes and they were all scary expensive. Having heard great things about ETE, I took my car there and was prepared to pay whatever the price was. Turns out it actually was the gas cap. There was rust around the filler neck that had to be scrubbed away and they put in a new gas cap. Problem solved. Based on all the above they could have told me it needed a new catalytic converter and I would have believed it and paid the price. All the reports by others of their honesty and integrity are true. Hope it’s a long time before I need another repair but the only call I make will be to ETE.
Response from Engine & Transmission Exchange
"Dear [Member Name Removed], Thanks so much for the great review. We are happy that we could fix the issue and save you money as well. Sincerely Vince Ferrera VP Retail Sales ETE"
DOUGLAS B.
Jan 2016
unknown
Response from Engine & Transmission Exchange
"Dear [Member Name Removed], Thanks so much for the "A" review it really means a lot to our entire staff. We look forward to helping you again in the future. Sincerely Vince Ferrera VP Retail Sales ETE"
Tom K.
Sep 2015
unknown
Response from Engine & Transmission Exchange
"Dear [Member Name Removed], Thanks so much for the "A" review it really means a lot to our entire staff. We look forward to helping you again in the future. Sincerely Vince Ferrera VP Retail Sales ETE"
DOUGLAS B.
Jun 2015
unknown
Response from Engine & Transmission Exchange
"Dear [Member Name Removed], Thanks so much for the "A" review it really means a lot to our entire staff. We are very happy we could repair the problem quickly and save you money. We look forward to helping you again in the future. Sincerely Vince Ferrera VP Retail Sales ETE"
Todd B.
Jan 2015
unknown
Response from Engine & Transmission Exchange
"Dear [member name removed] Thanks so much for your comments. We share your comments with the entire staff. By our calculations and calling a Jeep dealer we were able to save you about $90.00 on a $237.00 invoice. Our staff is always concerned when we do a partial repair on a failed electrical part and we did not determined why the part failed. We are so happy everything worked out. We look forward to helping you again with any very service or questions. Sincerely Vince Ferrera VP Retail Sales."
Sandra H.
Jan 2015
Job was completed to my satisfaction in a timely manner.
Response from Engine & Transmission Exchange
"Dear [Member Name Removed], Thanks so much for the "A" review it really means a lot to our entire staff. We look forward to helping you again in the future. Sincerely Vince Ferrera VP Retail Sales ETE"
Sandra H.
Feb 2014
They confirmed low fuel pressure was the cause of hard starting when cold. And the oil leak was from the rear main seal of the engine confirmed by camera. I have used their sevices for a couple of years now, and the quality of work is exhalent, they truely care about the customer and getting it right.
Hugh A.
Jan 2014
.
Response from Engine & Transmission Exchange
"Dear [Member name removed], Thanks so much for the great review. Your feedback is very important to us. Please call anytime with your service needs or even with any automotive questions.."
JIM S.
Nov 2013
It went well. They were $2000 cheaper than the dealer, was done in a timely manner and even fixed some small issues I had with my truck. The guys were very honest, I was told I needed new brakes at the dealership, when they did the transmission I asked them to check the brakes. they told me the brakes were fine, needed to be cleaned up.
Response from Engine & Transmission Exchange
"Dear [Member name removed], Thanks so much for your great review. Your honest review is always helpful. Please feel free to call us for any questions or a free estimate anytime."
Steven J.
May 2013
So far so good very expensive! Charged for every little thing fluid extra, tranny mount extra. They tell you this after the vehicle is in the shop getting worked on, not when the price is quoted. They gave me a three year factory warranty I PAID FOR IT! Runs good so far.
Response from Engine & Transmission Exchange
"Dear (removed member name), Thanks for being a very valued customer at ETE. In your review you stated that everthing was "extra" please check your invoice. Fluids were included with the transmission replacement. During the process of replacing your transmission our technician noticed that you had a torn motor mount. We asked if you wanted it replaced and you said ok. We did not charge any additional labor. At ETE we offer the longest warranty for this factory remanufactured transmission and save customers $1000's over dealer prices. Please feel free to call anytime. We would love to raise your review scores of our company. Sincerely Vince Ferrera VP Sales"
Sandra W.
Jan 2013
I was told from a dealer that my Subaru forester's brakes needed replacing. They quoted me $1,000 for all of them, saying it was that expensive because they couldn't grind them, it all had to be replaced. I told them I would get back to them.
I went to engine and transmission inc. and asked for an oil change, tire rotation, check the brakes. They came back and said I really needed them but not to worry cause Subaru had inexpensive parts. Price- half what the dealer wanted to charge me. I said do it.
The whole visit from start to finish was only a few hours. They took my car in right away when I arrived and were quick and professional. When they said they could do the brakes right away they meant it. I was out before I knew it and my brakes are working perfect.
I went to engine and transmission inc. and asked for an oil change, tire rotation, check the brakes. They came back and said I really needed them but not to worry cause Subaru had inexpensive parts. Price- half what the dealer wanted to charge me. I said do it.
The whole visit from start to finish was only a few hours. They took my car in right away when I arrived and were quick and professional. When they said they could do the brakes right away they meant it. I was out before I knew it and my brakes are working perfect.
Response from Engine & Transmission Exchange
"Dear (member name removed) , We really appreciate the great feedback. Thanks again for letting ETE service your car. We are very glad we could save you money also. We hope to see you again with anything you need."
John S.
Jan 2013
Great work and quick service
Response from Engine & Transmission Exchange
"Dear customer, Thanks for the great review and please call us anytime for anything you need."
Jaime L.
Dec 2012
They took their time to explain to me my choices I had and if I had any question they were to answer them.
Response from Engine & Transmission Exchange
"Dear customer, We really appreciate you being a customer and your review. We understand your pricing concern. We have found that inorder to give you the best possible transmission we purchase many of our parts from the original manufacturer (Ford) for this transmission. This increases the cost slightly but greatly improves the quality. Please keep us in mind for all your automotive needs. We look forward to servicing your car in the future. Sincerely Vince Ferrera VP Sales"
Larry H.
Sep 2012
Very well!
Response from Engine & Transmission Exchange
"Thanks Member for being a great valued customer for so many years."
Mark J.
Sep 2011
ETE appears to be an honest organization of skilled mechanics etc. This is a complicated job, requiring real skill, and they did it. On the other hand, there were problems.
Minor issues: The job took several days longer than expected, and cost considerably more as they advised me to replace many other parts, some which they admitted they damaged in the process (e.g. radiator, which was rusting).
Moderate issue: When I picked up the car, the window motor did not work, adding more days: it had worked perfectly before, so they probably caused it when working on the power connections.
Major issue: The motor also was idling at about twice normal speed -- a problem --0 but I accepted the car because I needed it back. In September (2.5 months later) the engine began to run rough; it threatened to die at intersections, and lost power. I took it to a local mechanic: an injector had died. Eand T claim that the injector is not part of the engine. I think they should cover it: I had mentioned to Eand T that the old injectors were bad, and that this needed to be checked. Eand T surely noticed that the replacement engine wasn't running right when I picked it up, or they would not have set the idle so high.
In sum, don't accept a car back from Eand T if it is not completely right when you get it back. Engine replacement is a risky business, and the policy of Eand T seems to be that the customer should bear the risk if there is doubt as to their responsibility. Get a copy of the warrantee and know what is versus is not covered.
Minor issues: The job took several days longer than expected, and cost considerably more as they advised me to replace many other parts, some which they admitted they damaged in the process (e.g. radiator, which was rusting).
Moderate issue: When I picked up the car, the window motor did not work, adding more days: it had worked perfectly before, so they probably caused it when working on the power connections.
Major issue: The motor also was idling at about twice normal speed -- a problem --0 but I accepted the car because I needed it back. In September (2.5 months later) the engine began to run rough; it threatened to die at intersections, and lost power. I took it to a local mechanic: an injector had died. Eand T claim that the injector is not part of the engine. I think they should cover it: I had mentioned to Eand T that the old injectors were bad, and that this needed to be checked. Eand T surely noticed that the replacement engine wasn't running right when I picked it up, or they would not have set the idle so high.
In sum, don't accept a car back from Eand T if it is not completely right when you get it back. Engine replacement is a risky business, and the policy of Eand T seems to be that the customer should bear the risk if there is doubt as to their responsibility. Get a copy of the warrantee and know what is versus is not covered.
Matthew H.
Dec 2010
The work cost me about $200. Their service was excellent. Their communication was excellent as well. They called me in every step of the way to let me know what was happening. The price they quoted was accurate. I had no problems at all. I dropped off my car in the morning. They worked on it that day and I had it back that afternoon. I will use them again in the future.
Response from Engine & Transmission Exchange
"Dear [member name removed], Thanks so much for the excellent review. It's great customers like you that have helped ETE grow over the last 30 years.."
DEBBIE K.
May 2010
The work was performed on time, right on the estimate and without a worry or concern.
Response from Engine & Transmission Exchange
"Dear [member name removed], Thank you so much for your kind review. We do work very hard to make sure your service experience meets your expectations. As an Angies List member please ask for me regarding your next repair and I will include a "FREE" oil, lube and filter service. Once again thanks so much for being a customer.. Sincerely Vince Ferrera VP Sales"
Ed P.
Feb 2010
Excellent service. Another mechanic recommended I call them because of other people he had sent there for driveline work. I took the car in, they called Enterprise Car Rental for me to arrange alternate transportation, they estimated it would cost $1,100 but it actually cost $850. Matt the technician is an excellent mechanic and he had the rear differential rebuilt and the car ready for pick up by the next evening. These guys know their stuff!
Response from Engine & Transmission Exchange
"Dear (Member Name Removed), Thanks so much for the great review. We study each posted review to ensure a very high level of customer satisfaction.At ETE we value every cusomer.. We offer the most competitive pricing with the best warranty in the business. (Member Name Removed), next time you need any vehicle repair services I would like to offer you a complete oil, lube and filter at no cost. Please ask for me, Vince Ferrera VP Retail Sales"
CHARLOTTE K.
Jan 2010
They replaced the transmission. I liked the quickness with which they handled things. I would not recommend them for all kinds of services because I am feeling kind of suspicious. I have also used them for other services that didn’t have anything to do with transmission. I wasn’t impressed with that service at all. The service person was very argumentative. I think I caught them lying or being dishonest. In addition to the transmission they had claimed that they had done some brake related work. I later found out that they hadn’t done any such work. Their charge for inspecting the work was just as much as doing the work. They just inspected it and said there was not a problem. However, I would recommend them for transmission work. They know what they are doing when it comes to that.
Response from Engine & Transmission Exchange
"At ETE we value every cusomer however there seems to be a mistake in Charlotte Kings information. We have serviced 2 vehicles for the member. The first was a 2000 Lexus that came to our shop after another shop had disassembled everything in the transmission and could not repair the vehicle. We offered the most competitive price with the best warranty in the business. The member's vehicle was repaired at the exact estimated price. The 2nd vehicle was a 1988 Toyota Corolla that was brought in in August for an intermintent oil light, brake squeel and rattling noises. We re-postioned an exhaust shield, recommened an oil switch and gave a future brake estimate to take care of a brake squeel. However, we stated on the invoice the brakes were "fine at this time". We charged nothing for our service. I will be more than happy to discuss this matter at anytime. Please call me personally, Vince Ferrera VP Sales 414-645-7000"
CHARLOTTE K.
Apr 2009
They are extremely well. I called up and made an appointment with them. They got the work done on time and everything went as expected. The price is expensive.
Response from Engine & Transmission Exchange
"Dear [removed member name] , At ETE we value every cusomer and we are so happy you are a repeat customer. We have serviced 2 vehicles for the member. The first was a 2000 Lexus that came to our shop after another shop had disassembled everything in the transmission and could not repair the vehicle. We offered the most competitive price with the best warranty in the business. The member's vehicle was repaired at the exact estimated price. We understand that the repairs were costly. For this Lexus many of the parts we use are from the Lexus dealer or better than original equipment quality. We do this to ensure the most reliable product we can. We are continually making sure that our prices are the best in the industry for the warranties and services we provide. We look forward to servicing another car for you in the future. Sincerely Vince Ferrera VP Retail Sales."
LISA N.
Sep 2008
Price wise we were satisfied with the work, especially since they were willing to put on new parts that were attached to the motor for just the cost of the part, no additional labor, which we really appreciated. They were not terribly clear about what needed to be replaced and what had to be replaced, they gave us an unpriortized checklist.
Response from Engine & Transmission Exchange
"Dear [removed member name], Thanks so much for the great review. We study each posted review to ensure a very high level of customer satisfaction. At ETE we value every cusomer.. We offer the most competitive pricing with the best warranty in the business. When we replaced the engine for you there where some external items that needed some attention as well. As you mentioned those items that you opted to replace were done with no additional labor, that is our company policy. Regarding prioritizing the items, we now make sure we clearly have that explained. Next time you need any vehicle repair services I would like to offer you a complete oil, lube and filter at no cost. Please ask for me, Vince Ferrera VP Retail Sales"
Gary T.
Jul 2007
The car runs great again.
Response from Engine & Transmission Exchange
"Dear [member name removed], I am so happy we could service your vehicle and save you money. Many times customers come to us for a free 2nd opinion for their vehicle repairs. Thanks so much for the great review. We study each posted review to ensure a very high level of customer satisfaction. At ETE we value every customer.. We offer the most competitive pricing with the best warranty in the business. Next time you need any vehicle repair services I would like to offer you a complete oil, lube and filter at no cost. Please ask for me, Vince Ferrera VP Retail Sales"
KARENA O.
May 2000
unknown
Response from Engine & Transmission Exchange
"Dear [removed member name], Thanks for taking the time to give us such a great review. Next time you need any vehicle repair services I would like to offer you a complete oil, lube and filter at no cost. Please ask for me, Vince Ferrera VP Retail Sales"
Licensing
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FAQ
Engine & Transmission Exchange is currently rated 4.7 overall out of 5.
Engine & Transmission Exchange accepts the following forms of payment: CreditCard
No, Engine & Transmission Exchange does not offer free project estimates.
No, Engine & Transmission Exchange does not offer eco-friendly accreditations.
No, Engine & Transmission Exchange does not offer a senior discount.
No, Engine & Transmission Exchange does not offer emergency services.
No, Engine & Transmission Exchange does not offer warranties.