CUSTOM MASONRY
Services we offer
BRICK, CUT-OUT AND REPLACE WITH CUSTOM BRICK & MORTAR MATCHING. SCAFFOLDING EQUIPPED. POURED CONCRETE CAPS, FIREBOXES AND CHIMNEY CLEANINGS. CULTURED STONE, FLOWERBOXES, PILLARS AND CONCRETE WORK., STONE AND BLOCK WORK. CHIMNEY REPAIR/REBUILDS, TUCKPOINTING
Reviews
3.73 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 33% |
Showing 1-3 of 3 reviews
Linda S.
Jan 2008
Everything went as Dwayne said. There were no surprises and unlike the others, he did not ask me to climb unto the roof!! He had a digital camera to show what was wrong. I was very pleased. His worker was nice too.
DORI D.
Aug 2007
The chimney looks great. I knew that I needed tuckpointing, but after Duane inspected, it turned out the chimney was more damaged than I realized. He was honest about what I should definitely take care of and what could wait. I chose to have him repair everything and am very satisfied. I wasn't home when they did the work and I couldn't even tell anyone had been there (except for the newly repaired chimney). Duane followed up and inspected the job personally. I'm confident I will not need any more chimney work for some time.
Homeowner
Jan 2004
HE WASN'T VERY DILIGENT IN HIS WORK. AT ONE POINT, HE WAS ACROSS THE STREET TALKING TO A NEIGHBOR. I ASKED HIM TO REPLACE 75% OF ALL THE CRACKS IN THE FOUNDATION, AND HE DID ABOUT 50%. THE WORKMANSHIP WAS VERY POOR. HE SAID HE WOULD COME BACK, AND HE NEVER DID. HE STARTED BEING VERY NICE, AND THEN, WHEN WE ASKED HIM ABOUT FINISHING THE WORK, HE WAS VERY RUDE AND TOLD ME THAT I WAS BEING TOO PICKY. HIS CONTRACT WAS VERY VAGUE, BUT WHAT HE TOLD ME WAS VERY SPECIFIC. HE DIDN'T STICK TO WHAT HE TOLD ME. HE TOLD ME HE WOULD COME BACK AND HASN'T DONE SO.
Response from CUSTOM MASONRY
"WHEN DOING THE FREE ESTIMATE, SHE WAS TOLD SHE NEEDED 100% TUCKPOINTING ON BOTH COLUMNS AND FOUNDATION AT A PRICE OF ABOUT $1,400. SHE DID NOT WANT TO PAY THAT MUCH FOR THIS PROJECT. THAT''S WHEN WE CAME UP WITH A CUSTOM OPTION OF $450. THIS OPTION WAS TO GRIND OUT THE MOST SEVERE AREAS, KEEPING IT IN THE BUDGET OF $450. WHEN THE WORK WAS COMPLETED, THE CUSTOMER WAS WALKED AROUND THE HOUSE TO BE SHOWN THE WORK. SHE WAS COMPLETELY SATISFIED AND HAD NO QUESTIONS OR COMMENTS. AT THIS TIME, WE TOOK $50 OFF OF THE TOTAL CONTRACT PRICE BECAUSE THE WORK WAS COMPLETED QUICKER THAN ESTIMATED. SIX WEEKS WENT BY, AND WE RECEIVED A PHONE CALL FROM HER HUSBAND. WE EXPLAINED THAT WE DID THE WORK THAT THEY PAID FOR. HE WANTED MORE WORK DONE, AND WE EXPLAINED THAT WHAT HE WANTED DONE WOULD COST MORE MONEY. AFTER THAT CONVERSATION, WE NEVER SPOKE AGAIN. HERE AT CUSTOM MASONRY, WE VALUE OUR CUSTOMERS'' OPINIONS. THEY WERE VERY NICE PEOPLE AND WE DID NOT SEE THIS COMING."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
CUSTOM MASONRY is currently rated 3.7 overall out of 5.
No, CUSTOM MASONRY does not offer free project estimates.
No, CUSTOM MASONRY does not offer eco-friendly accreditations.
No, CUSTOM MASONRY does not offer a senior discount.
No, CUSTOM MASONRY does not offer emergency services.
No, CUSTOM MASONRY does not offer warranties.