Coakley Brothers Allied Van Lines
About us
At Coakley Brothers we realize that moving can be one of life’s more stressful experiences. Whether you are moving from Milwaukee to Madison and beyond, our household moving specialists will handle your possessions with care. Your move will start with a walk-through of your current living quarters to determine the scope of the work. Then, you’ll receive a written quote for your move including time and cost estimates.
Business highlights
Services we offer
International Moving & Storage - local & long distance
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 11% | ||
| 0% | ||
| 0% | ||
| 13% |
I would not recommend the Coakley Brothers. Reasons:
1. They brought in a super truck to move multiple families the day of moving. Because it could not move down our street, they had to load up smaller trucks and shuttle to the super truck. This cost an extra $X,000, which we had to agree to or they would not move us. Was it our problem they brought in a super truck? It was never quoted. Nor were we warned in advance. So we got taken. When we moved to into this house with Corrigan Movers, they were able to get two got size moving trucks down the street…no problem…no additional cost.
2. Items get broken in the move. When we moved with Corrigan Movers a couple years ago, they replaced everything with no hassle and no problem. Not with these guys. For example, our $X,000 super tv worked fine before the move. After they moved all the boxes in and left and we set up the tv, there is a big horizontal line across the tv. It’s ruined. They would not replace it. There were about a dozen items they rejected – furniture included. A few more $X,000 we got taken for by these movers. This would have never happened with the other mover.
So beware! We should have stayed with Corrigan.
"Thank you for the positive review [Member Name Removed]. Thank you for the opportunity to assist with your move. Best of luck with your new direction."
"[member name removed], thank you for the positive review of your move.your comments are greatly appreciated."
"[Member name removed], thank you for your positive review of Coakley Brothers; I am happy your move went well. Please keep us in mind for any future local, long distance or international relocation needs."
The move was delayed while the paramedics checked over my dad; however, I was not charged for the extra time. All of the workers took care to make sure the boxes and furniture were placed where I wanted them. They moved my washer and dryer and everything with care. They even helped to unload a trailer we had filled up before they arrived. I heartily recommend Coakley Brothers Moving.
"(member name removed), thank you for your strong endorsement of Coakley Brothers residential moving services. I am very proud of the quality personnel we are able to assign to each move. Although very skilled in all aspects of residential moving, even more importantly they are high character individuals that quickly put our customers at ease. Coakley Brothers has been moving Wisconsin for over 125 years. We strive to provide the best value for local, long distance or interstate relocation. Please visit our website for more information www.coakleybrothers.com"
"[member name removed], thank you for your kind words, I am glad that Coakley Brothers met your expectations. We understand that moving is often a difficult endeavor for our customers and we strive to make each move as stress free as possible. Best of luck in your new location and thank you again for placing your trust in the Coakley Brothers team."
"Being a proud winner of the Angie's List Super Service Award in 2010 and 2011 it is apparent that Coakley Brothers strives to provide superior customer service at every opportunity. I regret that [removed member name] was disappointed with our service.The fact that her complaint was lodged almost 18 months after the completion of her move makes it difficult to recall all of the details. I spoke with the driver and he remembers the job. Bob was 2 hours late because he was lost. He repeatedly attempted calling [removed member name] but was unable to reach her. All labor used by Coakley Brothers is lined up by the local Allied agent and has had a complete background check. The customer is given a copy of the inventory at the time of loading. This document records each item and it's condition. My records indicate that [removed member name] did the majority of her own packing; 55 cartons. Coakley Brothers packed only 11 cartons, primarily wardrobes and mattresses. She does not indicate which cartons were split, who packed them or if anything was damaged. I cannot attest to the quality of materials she used nor her expertise at packing. Generally, burst or crushed boxes are the result of insufficient dunnage, packing heavy items in boxes that are too big or using low grade materials.Coakley Brothers uses new standard industry materials and all packers are experienced professionals. All televisions are completely padded or boxed if it is a flat screen; no exceptions. It would be impossible for "cords to flop around during transit" as [removed member name] contends. Just because the TV was carried into the house unpadded does not mean that it travelled unpadded. Many items are unpadded in the truck to make handling easier. Allied Van Lines allows 9 months from delivery to file a claim. Each claim is settled based upon the level of protection declared by the customer. She did not indicate if a claim was submitted and if so what the result was.The driver that handled [removed member name] move has a customer service score of 4.87 on a 5 point scale based on independent post move surveys conducted by the Gallup Poll organization. He has repeatedly proven himself to be a consistent high quality service provider. I regret [removed member name] thought our service less than satisfactory and look forward to providing better service in the future."
"As evidenced by our recognition as an Angie's List Super Service Award winner in both 2010 and 2011 we provide superior customer service on a regular basis. The customer's allegation is a serious one and something we acted on immediately. We are extremely sensitive to the fact that we are sending people into our customer's homes and before doing so we must be totally confident of their integrity. Therefore, all Coakley Brothers employees have had comprehensive background checks; perhaps the most thorough in our industry. Year round random drug testing is also utilized. We responded rapidly to the customer's call. All crew members were told of the accusation by our HR department and immediately sent for a drug screen; all passed. We regret any concern or anguish the customer may have experienced as a result of this incident."
In sum, I have nothing positive to say about my experience with Coakley/Allied. Not only did they bungle the job, but they also have refused to compensate me for my damages caused by their delay in delivering my household goods.Before I booked Coakley Brothers/Allied for my cross-country move from Milwaukee to Los Angeles, they proudly showed me their positive reviews on Angie's List. Unfortunately, my cross-country move experience with Coakley Bros. was in no way consistent with those positive reviews. My move was badly bungled by Coakley Brothers/Allied. From the day the too-small truck arrived for our move with no driver designated to move the load, our move was doomed. Coakely damaged many of our household items and failed to deliver the items to Los Angeles within the agreed delivery period. Adding insult to injury, Allied has refused to reimburse me for the damages I suffered as a result of its delay. Allied has made absurd claims that it is not responsible for delay damages related to pets (I needed to board the pets for longer than anticipated because of the delay and to purchase some pet supplies in Los Angeles when our household goods were not delivered in the promised timeframe). Allied also has claimed that I have not adequately substantiated my damages, even though I provided them with numerous receipts and credit card statements to substantiate my damages. Given Allied's unreasonable positions, I suspect that my delay claim likely will end up being litigated. In addition to the failure to timely deliver my household goods and the damage caused to many items, my experience with Coakley Bros. was a negative experience in so many ways, including: 1. Salesperson (Kevin Kaufmann) failed to return calls during move. 2. Movers who loaded move failed to clean up after themselves, leaving the bathroom dirty and empty drink bottles throughout the house (I provided bottled water and Gatorade for the movers). One mover brought his own 2 liter bottle of soda, leaving soda marks on built-ins at former home. 3. The boxes packed by Allied were done haphazardly, with items from multiple rooms packed together. Some packing charges were double-billed, which was corrected when I pointed it out. 4. Charges were run on my American Express credit card without my authorization. 5. Overflow load was re-inventoried after being loaded, with the original inventory numbers disregarded. As a result, it was impossible to ascertain from the inventories whether there were inventoried items that were missing from either the original or overflow loads. 6. Parts box was mistakenly loaded in overflow truck. As a result, furniture could not be assembled when it was delivered. 7. Cat carriers/beds were mistakenly loaded in overflow truck. Driver was aware that these were to be loaded with main truck and promised that they would be loaded on the main truck. As a result, cats did not have beds in new home for several weeks. 8. Driver who unloaded overflow truck was overheard instructing mover to not disclose any damage he noticed on household goods as they were unloaded.
"Coakley Brothers has earned Angie’s List Superior Service Award in 2010 and 2011. This distinguished recognition demonstrates our genuine commitment to being a superior quality service provider. On the rare occasion when our service does not meet a customer’s expectations, we react quickly to correct any problems. The contract for a long distance move is between the customer and Allied Van Lines. The member’s claim form was first received by Allied Van Lines on May 7, 2012 almost 9 months after her move in August of 2011. Allied Van Lines keeps a detailed diary of all claims. I have enclosed a copy of the claim diary for your review. The diary shows that a file was created the day of the first claim notification May 7, 2012. The next day a repair service was contacted and assigned to inspect the damage. On May 15 the repair service contacted the member but was told to call back in June to schedule an appointment; she had a busy month. On June 6, an inspection was scheduled for June 20. The inspection results were received by Allied Van Lines on June 27 and repairs were authorized. Enclosed is the inspection report and record of claims paid. The member received $500 for the delay claim and an additional $1200 settlement for damaged items.I advise the member to contact The National Arbitration Forum if she feels Allied Van Lines settlement was unreasonable. A request for arbitration must be initiated in writing and mailed to the American Moving and Storage Association, Attention: Dispute Settlement Program, 1611 Duke Street, Alexandria, VA 22314-3482. We regret any inconvenience or frustration the member may have experienced and look forward to providing better service in the future."
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