Broken Windows Inc

The window replacement and screen door repair went well. They replaced the screen and the rollers. While they were at my home, we asked for an estimate to replace a broken window. They also noticed other windows that needed to be replaced. We agreed to replace two sliding door screens and the bottom rollers. We also agreed to replace two windows. owever, while installing the windows, they damaged two of our window screens as they were taking them out or putting them back in (they were a pretty tight fit). We found the damage later that day and called Broken Windows. They denied that they damaged the screens. They agree to replace one of the damaged screens if we paid to replace the other damaged screen. We paid for them to replace two other window screens. As it turns out, when we got the screens back, none of the window screens fit the frames anymore, even when we waited for warmer weather in May (in case the frames shrunk during the cold winter temperatures). We will now go to another company to replace all four screens and to replace all corners of each damaged screen.

I knew Bob from a previous job and thought I could swing some business his way. I had been been given estimates from other vendors for windows, had two replaced. Vendor said a couple windows could be repaired but they didn’t do it. Broken windows charged me $98.00 trip charge in the middle of snow storm. Never looked at two of three windows because he didn’t want to walk in snow. One window he never even saw. So without looking or measuring declares my windows unrepairable, says I only want wood windows not vinyl like I had just had two windows done. Was there a total of less than 5 minutes demanded a check for $98.00 and left. Got a email quote a day later that could not possibly be right because he never measured windows. Stay away from thi company at all costs

We had two double pane casement widows that needed repair - in one one of the panes was broken, and in the other there was a bad seal that allowed it to fill with condensation and mold. It took a few days from the time we called before someone could come to the house, measure the windows and prepare an estimate. They charge $60 to do this, but, credit it toward the final price if you accept their estimate and authorize the work. It was necessary to order replacements from the factory and so it was about two weeks after the estimate before the repair could be completed. The replacement took about two hours. The work was efficiently done, it looks as good as new. Both the man who came out to do the initial estimate and the man who replaced the glass were personable and efficient. For both appointments we were given a one-hour time period in which we were told to expect them. The man who came to do the estimate was about a half an hour late, but the man who came to do the repair arrived at the expected time. While i got no other estimates with which to to compare it, the price charged seemed reasonable to me, I was very pleased with the service and the quality of the work. I would contact them gain should the need arise.

They are okay. I would use them again. I have old windows and there is only few companies that deal with shaft replacements. I think they should have a done more thorough and professional job when they did the work. Spend the time to do it right.

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THEY ARRIVED EARLY. THEY WERE POLITE AND EFFICIENT. THEY CLEANED UP WELL AFTER THEY FINISHED THE JOB.

LEFT MANY WHITE SMUDGE MARKS ON THE NEW PANE OF GLASS WHICH I HAD TO CLEAN OFFL LEFT A FEW SMALL PIECES OF SUPERFLUOUS WHITE GLAZING COMPOUND ON THE WINDOW SILL THAT I HAD TO CLEAN UP.

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