Blau Plumbing, Heating & A/C Inc

AVOID THIS COMPANY AT ALL COSTS Outrageously High Prices Untrained, Incompetent Staff Shady, High-Pressure Sales Tactics This was the worst experience I’ve ever had with any service company. They demand full payment upfront but fail to deliver any results. The technician they sent was clueless about basic plumbing (toilets!) and had to call someone else for help—yet they still couldn’t fix the issue or even diagnose the problem. To add insult to injury, they charged us despite accomplishing NOTHING. Who does that? When I called to discuss their failure, I was met with an absurd response: “We can come back out to recheck it, but it won’t fix anything.” Are you kidding me? This company is a complete scam. Save your money, your time, and your sanity—take your business elsewhere.

Didn't go well. They managed to mess up the inner wall of my bathroom. Cracked the tile and wall. Have you sign a paper saying they aren't responsible. Just had the plumbing inspector here and he said in all his years he never seen anything like it. The man that did it obviously didn't know what he is doing.

We have used Blau in the past to inspect a toilet that was potentially leaking and they did a very nice job of assessing the problem. The plumber who came out on that occasion was very personable and made for a very enjoyable experience. With that in mind, I was working on a small reno project at a new house and was under a strict timeline. We wanted to replace all of the toilets and other projects were requiring my immediate attention. We didn't think twice about calling Blau to take a look at this job. The plumber arrived a few hours outside of the 12-3pm arrival window. Not ideal, but given the nature of service work, things can happen to upset the schedule. I had already taken two of the three toilets off of the floor and the closet flanges were intact, so I assumed that it would be a relatively simple job for an experienced plumber. I actually felt badly about hiring out for the work, but as stated earlier, there were other tasks around the house that needed my attention. The plumber looked that the work and told me that installing three toilets and a vanity sink was a "full day's work". Okay, not what I expected, but I was prepared to stay at the house as late as it took. After all, the appointment was in the 12-3pm window and it was now 5pm. He said that he'd need to call the office to see if he could get help. With a tight window to complete the reno and a pending move-in day that Monday (date of service call was Friday), I really needed this to be completed. Standing at my kitchen island and up against the calendar, I reluctantly accepted the quote of $1600 to set three toilets and one bath vanity sink. It was a good thing that I had left one toilet in place because I needed somewhere to be sick after signing on the dotted line. Keep in mind that I had already purchased the new toilets and they were already sitting in said bathrooms. Long story short, the original plumber was able to have a second plumber come out to the house. However, after installing the vanity sink and advising the second plumber on couple of things to watch out for with the toilets, plumber #1 went home. Wait, I thought we needed backup to get this job done? Thoroughly confused but glad to have someone working, I made conversation with a very friendly plumber#2 as I continued to do other work in the house. The "full day's work" job took only 2.5 hours and I thanked plumber #2 for his help. Unfortunately, as I would learn a week later after moving in, plumber #1 didn't quite tighten the tail pipe of the vanity faucet completely. While it didn't leak enough to run out of the vanity base, I wish that it would have because maybe I would noticed it sooner. A small leak over time doesn't bode well for those laminate vanity bases. The "orange peal" look of delaminated wood will be a constant reminder of a odd experience. Well, that and my credit card statement... Very friendly plumbers. Kind of expensive. I understand and subscribe to the notion that you should pay for quality work. In my opinion though, there may be cheaper options out there that would provide a similar level of service.

I have a well and have to have the water tested. The well was tested, but there were two things not in B&R regulation. They put a new well tap and a new well drain. I have used them before and would use them again.

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There charge for the disposal &  installation felt like we were overcharged. I asked the serviceman brand name it is & breakdown of what unit cost based on service time, He got real indignant ( that I would dare ask him anything) The work was already done, I am the question asker, not my husband. Serviceman left and never gave me the name. I will write to the company & tell them they are never allowed in  my home again. He never gave me a breakdown of pricing. ( overall rude experience).

Excellent - Service tech was knowledgeable, efficient, professional, pleasant and neat. Work done in one day to determine what was necessary and one day to complete work. Could not ask for better service. Would call Blau again if and when needed.

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Kyle was on time, quick to get going on the job. He was very polite and professional; very pleased with the result. Blau had a special price for drain cleaning(snaking) @ $85.00 for 25 ft.and 45 min of work. They charged a $39.00 truck fee.
Kyle got the drain flowing within 45 min,, so my total was $124.00 for this job, Very satisfied.Thanks a lot Kyle. He answered my questions, and gave me a few good tips to maintain my drain.

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I would never use them again. They are a large concern, they are all over the state, and I used the one in Madison. They fixed the problem. The problem was smaller than they suspected, but they charged me at a rate than what they charged me earlier. What was supposed to take an hour ended up taking two hours and they charged me twice as much for the second hour. They put a screw driver in the top part of the drain and bent it.

This is the second time that I used this company and I had no problems the first time. The person that came out left old parts on the toilet as opposed to using the parts from the kit. On March 17th, the old part that was left on my toilet broke again. I spoke with Samantha, at Blau. She said I could not speak with a supervisor and I would have to present my complaint in written format. I was also told that I would have to pay for them to come out again. I told them I would like them to come out on 3/19. They agreed, form 4-7pm. Then on March 19th they called me and told me that they could not come out and that a general manager would have to come out to fix the issue. I rescheduled it for April 2nd. I seem to be having issues getting them to come out and fix the work that they should have done correctly in the first place. I feel that they are not standing behind their work. They did send someone else out to resolve my issue. Steve did a more complete diagnostic. He didn't charge me and I would use them again. He tried to explain why he thinks the previous plumber did what he did. Steve believed the new parts were taken because it didnt look like it fit my toilet and why he left the old part on. He did deescalate the issue and handled it professionally.

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two servicemen were polite and knowledgeable in the replacement of our gas water heater

Everything was good-very good. They were very prompt. There were two bigger vanity in a small room so we have to change -which they did to a small vanity.

The customer service from start to finish was awful and for this reason, I would not recommend Blau.  I had a good experience with them in the past, and when I called to make this appointment, the scheduler was nice.  But then when the plumber did not show up during the 3 hour window and I had to call to find out that they had made a mistake, everything went to pot.
After he did not show up initially, I was given a new 3 hour window that same evening which would have been fine.  But the tech then had to come twice and arrived at the 3 hour mark of a 3 hour window each time - even though I was told up front that he would likely have the parts and not need to come twice.  In other words, I spent 9 hours waiting for the tech.  When he did arrive the second time with the proper parts, he insisted on full payment prior to performing the service, even though we are established customers.  I suggested to him that I would rather not pay until the work was performed, so that I could see that the repair was effective.  He said, "well I guess I'll be on my way, this is getting contentious".  I told him that I was merely having a conversation about payment, but he was clearly not equipped to handle that.  I live in a nice neighborhood and have never experienced a provider treating me as though I am not going to pay for some reason, simply because I questioned the policy.  I allowed him to stay and do the repair and yes, I paid upfront because I had already waited on 2 days for 9 hours for him, and it would have been much more of a hassle to start fresh at that point, plus I would have owed the trip charge and diagnostic fee.
The scheduler was rude when I complained about the lengthy wait, twice.  There was no communication or updating regarding the delays each of the 3 times (though the first time, they had cancelled the appointment in error so didn't know I was waiting).  I did receive a call virtually at the 3 hour mark telling me that the tech was on his way.  That was all.  
Very disappointed in Blau's decline..

The work went well, but it started out as a 500 dollar job, he replaced the drain and overflow drain in the tub, ran new PVC pipe down to the basement drain area. maybe used total of less than five feet of pipe with connecters, job stated at 0900 - ended at 1100 - along the way the expense started to mount up - a few OMG's and the next thing I knew the job was up 1369.00.  was not happy with the cost in relationship to the work - just wasn't within the times standards of the material and job time. Just to over priced!!

Terrible, called another plumber the next day!! Obviously BLAU claims not to know us because they got their CASH and moved on laughing all the way to the bank about what "RIP OFF artist" their plumbers are!

Stated they'd be at our tenants house between 4-6pm.  I got nervous that they wouldn't be here on time and called to find out at 5:45, they stated they will still be coming.  I received a call at about 6:45 and they stated it now wouldn't be until between 9-10pm.  As this tenant works I said that we need to schedule another time so we rescheduled for the next am.  I met the plumber at 8:30 as promised and he did give me a quote of $584 to replace the valve (rather than fix it) as well as the outside spigot.  As I wasn't sure what exactly he needed to do (i'm not a plumber) but having had delays from them the previous night as well as other plumbers the past 3 weeks I decided to have him do it and to never use Blau again.  The pricing outraged me, however I kept my cool and didn't say anything, as I was afraid of reprisal and felt he could leave me stranded with a worse situation if I voiced my opinion.  I grew more outraged after he finished the simple job in 70 minutes (in and out)!  Even my doctor doesn't charge these prices!  I notified BBB and now Angies' list to let everyone know to NOT USE BLAU PLUMBING due to their extremely exorbitant pricing!  They of course denied any wrong doing on BBB stating their pricing is in line, which I leave to the reader to decide, but I know I will never use them and will not ever recommend them to anyone EVER!

Very well, excellent technician. In and out within a reasonable amount of time. Very knowledgeable. Explained what he was doing.

I have used Blau for both simple and complex plumbing for approximately 20 years. Their arrival times are estimates but they generally are good about calling and are responsive if you call to check on the situation. I recognize that they need to prioritize true emergencies and was the beneficiary of that prioritization years ago when my sump line froze. There are only two problems with Blau: they tend to be a bit pricy and not all of their workers are competent. I have learned to check who is coming. This past time I had Theo, whom I have worked with many times before and trust implicitly. His work, as usual, was impeccable and he is easy to have around.

They were quick and available.