Appliance Rescue Service

"We have been made aware of this review by another customer, We feel that you may be mixing up whomever you selected for your service, this is not how we work, and you claim that we never charged you anything, so we assume you do not have an invoice from Appliance Rescue Service? We don't know what else to say except every other customer on Angie's List has given very different accounts of their dealings with our company. Since there was no financial transaction, we can only say we're sorry if you've had a bad experience with ARS, but this does not in any way resemble how we have dealt with the public going back decades in the greater Milwaukee area. Thanks, Gregory Angeli Owner, ARS of WI, LLC"

"Thank you VERY MUCH for taking the time to share your experience. It would have been nice if all that was needed to fix your oven was the bake element, but sometimes when they short out as bad as yours did, it damages the computerized controller, as you could see by the badly burnt areas on the control. The repair would have been closer to $100 if not for the blown out control board. Thanks so much for taking the time to share your experience with other Angie's List members."

"Thank you for posting your review. I'm sorry to hear that you won't hire us again simply because I was a little wheezy from an allergy. I was born that way, I can't really help it. It didn't keep me from doing my job properly, which was to repair your dryer. Over the last 34 years I have probably been in over 20,000 homes where they had a cat or multiple cats and it hasn't kept me from getting the work done. Hopefully other Angie's List members are not going to hold this against me now. I like cats. I just am allergic to them and as I said, I was born that way. Not really much I can do about it. I hope whomever you hire in the future is honest, hardworking and cares about customers as much as I do. I'd hate to see you get someone who does not sneeze around your cat, but overcharges you and isn't as trustworthy. When customers make comments, I try very hard to learn from them and improve. However I am not sure what I can do about this. Many times I don't sneeze or sniffle around cats anyway. Oh well. If we lose business because of this review there isn't a whole lot we can do. Thanks for your business and have a nice day. Ahhhhh ahhhhh ACHOOO!! :)"

"Customer, We so greatly appreciate you taking the time to share your experience with Angie's List members. Loyal customers such as yourself are the backbone of our business and we can't thank you enough for your business. Just remember to check the pockets for coins and objects in the future so we don't have to replace another cracked pump! Happy Holidays from Appliance Rescue Service!"

"Thank you for posting your review member. We're sorry that you feel it was too expensive, but we charged you the "knock on the door" charge and nothing more. We haven't raised the price of our basic service call in several years, and we tell every customer beforehand what the cost of that service call is, plus you were given an additional $10.00 off as an Angie's List customer so you paid less than what other customers pay for the same service. In most cases, we have no way of knowing before we examine an appliance if it's worth fixing or not (unless a customer calls us to ask about a specific repair they know they need, and then we can say if it's worth it or not over the phone and not charge anything) It may seem to you like we "didn't do anything" but we came to your home promptly and made a determination that washer wasn't worth repairing. We gave you an honest answer and felt it would be better for you to replace the machine. We charged you the cost of a trip charge and also gave you an additional discount off that service call. We did the best that we could for you and we'll just chalk it up to "You can't please everybody" and leave it at that. Thank you for your business and best of luck to you."