American Heritage Fireplace and Chimney

Super install from the start to finish, installers are neat ,professional and very informative on how the product should work and on time

It took over a month to get someone out to my house. They sent a young guy named Will. I told him I didn’t use my fireplace because it always smelled like gas. He checked it and said there was no gas leak. I called the company back for another service call and this particular gentleman was wonderful. But, he found a very big gas leak. The lives of my family could’ve been compromised very easily!!!!

Excellent work. Everyone did an outstanding job.

Wonderful experience from Brian, our salesman, to the installers. Brian was able to expedite this for us as our schedule was tight which was much appreciated. The price was great. We had shopped around and were told it was a 3-4 month wait due to high demand. Brian was able to turn this project around in less than one month. Would definitely recommend to anyone.

Very well. The 2 men (Brian and Rob) worked very hard. Brian was up on the roof cutting, flashing and working in 95 degree heat. When there was a problem with the installation height, I called and they scheduled right away to take care of it and install it to our specifications.

It went exceptionally well.

Works great!

Working with them to schedule an appointment was painless, and when they arrived they were prompt, friendly, and professional. When I smelled some gas the next day they came back within an hour of me calling, and diagnosed and repaired the issue (we hadn't used the fireplace in years and the valve had corroded). The inspection and cleaning was $225 and replacing the gas valve was $75. Would use them again without hesitation.

We worked with Chris Mitchell on the estimate. Chris was responsive and helpful. We got quotes from a couple other companies including a lower priced option. American Heritage was able to meet us in the middle on price. The work at our house was done by Carlos & Ruben. They did a great job on keeping the mess out of our house when they removed the old tile liner. They explained all of their work along the way (about 4-5 days of work) and did a great job! We would use American Heritage again based on our experience.

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Pleasant, professional, responsive to inquiries. Diligent, efficient, thorough in providing evaluation/service. My fireplace is working  well and appearance is much improved despite its age.  Established warranty on work and financial benefits of becoming an ongoing customer which I plan to do.

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This company was wonderful!  They came 2 weeks after we started this process and worked for 4 days on replacing the entire gas fireplace, raising the mantel, and replacing all the brick on the front.  Things were not up to code and they fixed it all.  They were very professional and did a fantastic job.  They cleaned up the area everyday and took great care to keep the dust/dirt contained.  We would definitely refer them and continue to use their services.  My mom may be using their services also and she is very particular.

Thank goodness I returned to my fireplace installer/dealer to fix the problem. Stick to a pro...

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We hired American Heritage to modify our mantel, retile the hearth and front of fireplace and to purchase glass doors.   They did a great job.  Would definitely hire them again.

Went very well. Showed up on time. Protected carpets and floor. Had complete job done in 3 hours

Worker was very polite, punctual, and detail oriented.  Rearranged our gas logs which were not arranged properly, cleaned gas line and inspected chimney.

We purchased a gas fireplace insert at American Heritage and had them install it.  Initially I thought installation went great until the crew left and I went to the basement and found they have left a huge hole in the cinder block walls and left a lot of cement debris from drilling a hole for the gas line, it was clear they made no effort to clean up in the basement.  I had to call them back to fill in the hole which was inconvenient.  Then, at the time of initial purchase the salesperson had made it seem as though getting a permit for the work was optional.  It is partially my fault that I did not research it beforehand, but after installation I found out a building permit was required for this work where I live, and therefore I ended up having to pay 4 times the normal permit fee for getting it late.  Then when I had the work inspected by the building inspector, it was not up to code and required many months of phone calls and appointments to get the work fixed and up to code.  Finally, throughout the two years we have owned the fireplace, if it is on or even if just the pilot light is on, it gives off a faint gas odor.  If we turn fireplace on, after just a few minutes there is a horrible odor to it, like something is burning.  We followed all of the recommendations that come with the fireplace regarding burning it for 6 hours to let any residual manufacturing oils and paints burn off.  Despite following the recommendations, we can't even use the fireplace because of the horrible smell that comes from it.  Purchasing this gas insert and choosing American Heritage are my biggest regrets when it comes to any home improvement we have done in the past 10 years.