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The Great Frame Up

3.3(
4
)
Designer Interior Lighting Plan, Interior Decorator, Residential (Interior Space Planner) Design Service,

About us

CUSTOM PICTURE FRAMING. In business in Mequon for 17 years we have worked hard to gain the trust of our customers that we will help choose the perfect treatment for the item they bring to us for framing and that we will treat their art with great care and respect like it is our own. We strive to give great customer service like pick up and delivery, helping customers to and from their cars when needed and anything else we can do to set our business apart from others. We appreciate every customer that comes through the door no matter how much they spend.

Business highlights

31 years of experience

Services we offer

We frame original art, acrylic cases, children's art, custom engraved plaques. We offer inexpensive Poster Package Framing for that simple poster needing a simple frame. We use 100% museum matting along with conservation and museum glass options. Pick up and delivery is available along with in home or office consultations. All work is done by us on location., diplomas and certificates, framing for sports jerseys and other items, military medals and ribbons, posters, prints, shadowboxes

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.34 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
25%
3
25%
2
0%
1
25%
Write a review
Showing 1-4 of 4 reviews
Melissa W.
Aug 2013
1.0
$538
Overall, the framed pictures look good for the most part.  The price after a coupon was "used" seemed expensive but I don't have much else to compare it to since this is only the second time we had framing done and it was done here previously.  One problem is that it took a month to complete the project.  A male from the store (the owner?) called once to apologize for the wait when it was ready.  Of course when I asked for a price adjustment for the wait, the woman at the store (co-owner?) appeared to not like that I asked that question and she placed blame on their supplier.  It may very well be the supplier's fault but I didn't hire the supplier.  The second problem was when I asked to see the custom-made framing that I ordered to obviously make sure that it is correct/undamaged before I leave the store, she made a comment about it being wrapped up (it is wrapped in cardboard and in a plastic bag that is taped closed).  I got the impression that it is too much to ask to look at the $538.56 custom-made non-returnable product before I leave the store.  Maybe she was already put off because I asked for a discount because of the wait.  I think it is common sense to look at a special order product before you leave a store.  The product is fine.  It's the lack of customer service that will stop me from coming here.  Who orders a custom-made product and doesn't look at it?
VANESSA S.
Oct 2005
5.0
Yes, I recommend this pro
I WAS SO PLEASED WHEN I STOPPED BY THIS STORE. I FIGURED I WOULD HAVE TO PAY SOME FEE, MAYBE $20, SINCE THEY HAD NOT DONE THE ORIGINAL FRAME, BUT THEY WERE HAPPY TO DO IT FOR FREE. I ALSO STOPPED BY A COUPLE OF DAYS BEFORE CHRISTMAS, AN EXTREMELY BUSY TIME, BUT EVERYONE AT THE STORE WAS PROFESSIONAL AND KIND. I WOULD DEFINITELY RETURN TO HAVE A PICTURE FRAMED. THEY APPEARED TO TAKE GREAT ATTENTION TO DETAIL.
Homeowner
Nov 2001
3.0
THEY DIDN'T DO A BAD JOB. THEY DID A PRETTY DECENT JOB. THEY DID A GOOD JOB.
Homeowner
Nov 2001
4.0
Yes, I recommend this pro
unknown

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Great Frame Up is currently rated 3.3 overall out of 5.

The Great Frame Up accepts the following forms of payment: CreditCard

Yes, The Great Frame Up offers free project estimates.

No, The Great Frame Up does not offer eco-friendly accreditations.

No, The Great Frame Up does not offer a senior discount.

No, The Great Frame Up does not offer emergency services.

No, The Great Frame Up does not offer warranties.