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SOUND DESIGNS
Home Theater Wiring - Install, Repair or Conceal, Smart Home System - Install or Service, Alarm or Security System - Install,
About us
Home Theater Home Automation Home Audio/Video Networking Structural Wiring Security
Business highlights
Emergency services offered
34 years of experience
Services we offer
Home Theater Home Automation Home Audio/Video Networking Structural Wiring Security
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.819 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 0% | ||
| 0% | ||
| 5% | ||
| 0% |
Showing 1-19 of 19 reviews
Kristen K.
Oct 2019
The install went well. A day after the install the new remote they installed stopped working. We had them come back to fix it. It stopped working again. They came back to fix it. We paid $13,160 for the entire install. About every 2 weeks we are unable to watch t.v. as either the remote or the tv stops working. We are 2 months after the initial install and the remote stopped working again. They try to sell you on the control 4 remote and app. If you use this company for home theater, do not buy into the control 4 app or remote. It does not work and it is about $650 each. We bought 2 of them.
Response from SOUND DESIGNS
"We here at Sound Designs strive to do our absolute best on every job we install. After you initially called us regarding the remote control issues we promptly came back out and corrected what we thought was the situation. The issue occured again in which case we immediatley came back out and found that the issue was not with the remote but with a TV you had purchased from another company years prior. Our technician noted that the TV's HDMI board was going bad and this was casuing the new remote not to be able to switch the TV's inputs. We were able to get the system running by switching to a working input. We advise you keep an eye on the situation and if problems persist either repair or replace the malfunctioning TV. Thank you for being a valued customer, if their is anything we can do further to help your situation please just let us know."
John S.
Jan 2019
We used sound designs for a home in Germantown and had great results - the competitively sold us new equipment and also helped us to relocate existing equipment in our home to improve our entire tv and internet set up for our house. They were very responsive, knowledgeable, and easy to work with and would hire them again without a doubt. Well worth the investment as they did a great job!
David T.
Dec 2018
The technician reproduced the sound to 4 of the 7 speakers. His diagnosis was that the amplifier system is on its way out. I am not surprised since it is at least 20+ years old. I would rehire this guyy or his company when i buy a new amplifier. His advice was excellent. Thank you Angie.
Scott L.
Oct 2017
It went really well, they set everything up beautifully and even programed my Harmony remote. They really did go above an beyond for this. I am beyond thrilled with the outcome.
Response from SOUND DESIGNS
"Thank you [Member Name Removed], we hope you enjoy your new system!"
Frederick C.
Jul 2017
From the first call and meeting with Andrew, we were impressed by his responsiveness, attention to our needs and desires, and expertise. We had a detailed proposal and budget at the end of our first meeting, and the install was scheduled shortly thereafter. Rick led the installation team, and we found him to be very capable. Our new equipment and wiring are neat and organized with appropriate labeling, and everything works as it should. Overall, we are very satisfied with the services provided, and know that follow up support will be available if the need arises. Thanks guys!
Response from SOUND DESIGNS
"Thank you so much for your business, we really enjoyed working with you on this project. Have a wonderful trip and don't forget if you need anything I'm just a phone call away."
Kenneth H.
Jul 2017
I strongly recommend working with Sound Designs to install a home theater system. I received excellent customer service from honest people who were happy to answer all of my questions about this high-quality product. The first time I met with Andrew Herr, he came to my house and talked with me for over two hours discussing the different options and designing the home theater. I felt like Andrew gave the project the same care and attention as he would if he were to install the theater in his own home. Before he left, Andrew gave me a list of the name and model number for each piece of equipment that would be installed, so that I could read reviews about the products online. Andrew gave straightforward and honest answers to all of my questions that day; he quickly answered my follow-up questions that I asked later, too. I was just as impressed when Andrew arrived with Nick and Cody to install the home theater. I was home that day and popped in every hour or so to check on their progress. Nick and Cody answered all of my questions and explained how everything worked. After the installation was complete, Andrew spent another hour and half teaching me how to use the equipment. I am very happy with my home theater. It’s everything I was hoping for, from the quality of the product to the excellent customer service. I highly recommend Sound Designs. Ken
Response from SOUND DESIGNS
"From our first meeting to the turorial at the end you treated our team with absolute respect and kindness. Thank you for your business, we are delighted you are now a Sound Designs client."
Janice L.
Jun 2017
The project is not completed as of today's date, but thus far everything has gone extremely well.
Joe O.
Mar 2017
Responded right away to request. Andrew came out explained my options worked with me for what I needed. He was very helpful. installation went off without a hitch. Everyone was friendly polite and professional. I am extremely happy!
Response from SOUND DESIGNS
"Thank you for the kind words [Member Name]. It was an absolute pleasure working with you. We really appreciate your business. Enjoy your new man cave!"
BENJAMIN L.
Nov 2016
Excellent. Sound Designs is a bit pricey but you get what you pay for. They made things easy every step of the way from planning, to installation to training me on the use of the system. Andrew oversaw the entire process and was very responsive. I got exactly the system I wanted and with the least amount of hassle possible, which was my goal.
Response from SOUND DESIGNS
"Thank you for giving Sound Designs the opportunity to earn your business. We are delighted to know you got the exact system you wanted."
Linda S.
Jul 2015
unknown
Response from SOUND DESIGNS
"Hi [Member Name Removed], Thank you so much for the positive feedback. Please let us known if we can help you with anything. Jack Schroeder President Sound Designs, Inc."
Jeff S.
Oct 2012
Great experience. Tom was extremely helpful overall. Installation went great. They ran all the cords for my TV behind the wall and above the fireplace, which my wife absolutely loves. Tom got my new RF Universal remote programmed, and even stopped back out a week later to make some minor changes and make sure everything was set up right in our new media cabinet that we purchased after the installation. The RF Remote is great, you can point the remote anywhere and even keep cable box, receiver, etc in a closed cabinet, completely out of view. We are getting tons of compliments on our new living room from everyone that comes over, and we highly recommend Sound Designs!
Response from SOUND DESIGNS
"Hi [Removed Member Name] , Thank you so much for positive review! We really appreciate your business. Please let us know if we can help you with anything else in the future. Jack Schroeder President Sound Designs, Inc."
Dan N.
Sep 2012
I would recommend this company for any audio/visual work. They efficient ran 2 coaxial cables from the basement to a second floor office. They found a way to get the cables up into the attic and then down the wall. They put in an coaxial outlet. Everything went very smoothly. They came out a couple days after I contacted them. In the end, it was a professional job. My only comment would be that they were a bit pricey.
Response from SOUND DESIGNS
"Hi [Member Name Removed], thank you for the positive feedback. We are updating our Angie's list profile. If there is anything we can help you with, please let us know. Thank you, Jack President Sound Designs, Inc."
Yvonne H.
Apr 2012
We called on a Monday and someone came out to look at our system and TV. On Friday, Tom came to our home to explain the estimate. He answered all our questions with ease. We signed the contract and on Monday they installed the new system. Great service.
Tom and his professional installers were very professional and just really nice people. We felt very confident in their experience and work and couldn't be happier with the outcome. I would definitely hire them again.
Tom and his professional installers were very professional and just really nice people. We felt very confident in their experience and work and couldn't be happier with the outcome. I would definitely hire them again.
Response from SOUND DESIGNS
"Hi , thank you for the positive feedback. We are updating our Angie's list profile. If there is anything we can help you with, please let us know. Thank you, Jack President Sound Designs, Inc."
Sridhar R.
Jan 2011
Very well. Ben Funk handled the estimate, and was able to schedule the install about two weeks later. They were extremely price competitive with the other installer, but seemed more competent and knowledgeable. On the day of the install, they were able to run the speaker wires in our already finished basement with my much less drywall damage then I expected, which was a plus.
Response from SOUND DESIGNS
"Hi, thank you for the positive feedback. We are updating our Angie's list profile. If there is anything we can help you with, please let us know. Thank you, Jack President Sound Designs, Inc."
Erin E.
May 2010
I called at 11am, and Tom came over at 2pm. Everything else seemed to be working fine but the sound went out on the system. Since it's a complicated system I wasn't sure how to debug it myself. Tom came over, checked a couple things, rebooted the cable box, and then it was fixed. It was one of those embarrassing moments where I realized I probably should have tried that myself. He was very professional, quick, polite, and I really appreciated not being charged for his time to stop by and reboot the cable box. I will definitely call him again for our home theater system in the future!
Response from SOUND DESIGNS
"Hi, thank you for the positive feedback. We are updating our Angie's list profile. If there is anything we can help you with, please let us know. Thank you, Jack President Sound Designs, Inc."
Leo Q.
Jan 2010
excellent..Tom was excellent in providing an overall evaluation of TV and then installation was right on time .
Linda S.
Oct 2007
We worked with Tom Fisher and he was great to work with. He walked through our home with us to go over options for wiring so we would understand what we would like. After all was set, he worked with the builder to come in at the right time to do the wiring right on schedule. Tom is very good and I would recommend him. He has been great to work with.
JEFFREY F.
Oct 2006
Ask for Tom Fischer. You will not be disappointed. He is an excellent sales person. He came to my house and insured the installers did the work properly, which they did (they label every wire in the back so even I can follow the flow). They programed the remote control that I bought from them. I would highly recommend you call Sound Designs for a quote. They are excellent!
HEATHER L.
Oct 2006
It went extremely well. I have worked with Jeff before on home theater and other electronics issues, and have always found him to be professional, courteous, and above all, for the customer. He is patient to a fault, and has a great sense of humor to boot!
Licensing
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FAQ
SOUND DESIGNS is currently rated 4.8 overall out of 5.
SOUND DESIGNS accepts the following forms of payment: CreditCard
Yes, SOUND DESIGNS offers free project estimates.
No, SOUND DESIGNS does not offer eco-friendly accreditations.
No, SOUND DESIGNS does not offer a senior discount.
Yes, SOUND DESIGNS offers emergency services.
No, SOUND DESIGNS does not offer warranties.