FITNESS FACTORY

THE SALES EXPERIENCE WAS VERY UNPROFESSIONAL. THE SALESMAN STOOD ACROSS THE STORE FROM US WHILE TALKING, AND DRANK A BEVERAGE THE WHOLE TIME. I WOULD HAVE LEFT, BUT THEY ARE THE ONLY STORE TO CARRY THE PIECE OF EQUIPMENT I WANTED. I ORDERED IT AND HAD IT DELIVERED. THE EQUIPMENT WAS FAULTY AND MADE AN ABNORMAL NOISE, AND AFTER TRYING TO FIX IT, THE DELIVERYMAN SAID THERE WAS A PROBLEM, SO I DID NOT ACCEPT IT. THE DELIVERYMAN WROTE 'DELIVERY NOT MADE AS IT WAS BROKEN' ON A SLIP FOR ME. I CALLED THE STORE OWNER AND HE WAS VERY RUDE, TELLING ME THERE WAS NOTHING WRONG WITH THE EQUIPMENT, AND THAT I WAS TOO SENSITIVE TO NOISE. HE SAID HE WAS NOT WILLING TO DO BUSINESS WITH ME AND WOULD NOT GET ME A REPLACEMENT, BUT INSTEAD REFUND MY PAYMENT. I TRIED TO QUESTION WHY HIS DELIVERYMAN TRIED TO FIX THE EQUIPMENT AND EVEN WROTE THAT IT WAS BROKEN, YET HE WAS CLAIMING IT WAS FINE. HE KEPT CUTTING ME OFF ON THE PHONE CONVERSATION.