VILLANI LANDSHAPERS

Villani was contracted to install landscaping at a new construction site. Initial installation was completed in May 2017. Soil preparation was not consistent with architect’s specifications. This was brought to the project manager’s attention at the time and was ignored. Numerous plants died by August 2017 and were replaced at our request and under warranty. More plants died over the winter. In May- June 2018, extensive communications including onsite meetings were required to get Villani to agree to replacement of additional plants and extend the warranty another year. Villani commited in writing to replace the plants by fall 2018. This was not done, despite our again contacting them. Villani is a family owned business. When I contacted the President in writing on multiple occasions, he would refer the matter back to the project manager, who’s approach was part of the problem. Our contract was in excess of $17,000 and it was our hope that the President’s involvement would lead to a different perspective, but that did not happen. The project manager was argumentative, frequently uncommunicative, and blamed us for the problem. We had another landscape company replace the plantings in July 2019. Senior management apathy, poor communication, poor installation, and broken promises were the sum of our experience. Let the buyer beware.

I have not received a response from Landshapers.

.

They took a long time to get the work started. Part of this was due to the weather, but the entire project got started long after we had hoped it would. Once they started, they did very good work. They completed everything quickly, diligently and thoroughly. The subcontractors they used for special projects were wonderful. They worked to find the best prices for subcontractors and they were well coordinated. I would use them again if we needed further landscaping services.

We thought they were starting this project this week but he said that I didn't send the signed contract. They cannot begin the project until they receive signed contract. I feel there was a miscommunication, he showed me the plan and the next day he emailed it to my husband, I showed it to Brock and it said let me know if you have any questions and we responded yes it's a go. We were under the impression that the project was to begin. They definitely don't have a good follow up.

We are having some issues, now they are giving us a rebate back because they did not do spring clean up. They did not do it because we are having the outside of the house painted. I then asked them to hold off until the house gets painted. I did call them back and leave a voice message on June 9, 2008 to let them know that the house painting is done. No return phonecall. There is a communication issue and I never receive a callback. We are trying to work with them and their prices are still a little high and they are not following up with work.

I thought they did an excellent job. Miguel and I went around the house in the morning discussing what would be done. The crew continually asked me how I would like things shaped (natural or round). They cleaned up after themselves. I thought the price was very reasonable for the amount of bushes and trees I have. I am very happy with the results and will hire them again.

They have done a good job and been very responsive to any problems. We have used them for three years and plan to continue.