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Universal Windows Direct of Milwaukee logo

Universal Windows Direct of Milwaukee

Doors (Interior) - Install or Replace, Seamless Metal Gutters - Install, Seamless Metal Gutters - Repair,

About us

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling. Universal Windows Direct of Milwaukee opened in 2020. Our products feature the exclusive UniShield brand and come with a transferable lifetime warranty on materials and labor. We are a fully licensed, bonded, and insured company and EPA Lead-Safe certified. In addition, a portion of every sale goes to support a growing list of local charities.

Business highlights

5 years of experience

Services we offer

Vinyl replacement windows, bay and bow windows, casement windows, double hung windows, fiberglass entry doors, patio doors, picture windows, slider windows, sliding glass doors, vinyl scallops., vinyl shakes, vinyl siding

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.041 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
15%
3
2%
2
2%
1
17%
Showing 1-25 of 41 reviews
Karen A.
Feb 2024
5.0
Google Review
Windows look great! Working with Jamie Shay was a great experience. He was very thorough in explaining the windows and helping with finance info. Installers were very efficient & and did some extra caulking we asked for. They cleaned up really well after they were done. We were very satisfied:)
Response from Universal Windows Direct of Milwaukee
"We are thrilled to hear that you are satisfied with your new windows and the installation process. Thank you for choosing and trusting Universal Windows Direct of Milwaukee with your new windows!^J"

Eric K.
Feb 2023
5.0
Yes, I recommend this pro
$18,000
Windows are beautiful. Very expensive but they are very nice.
Response from Universal Windows Direct of Milwaukee
"[Member Name Removed], we are thrilled to hear of your satisfaction with your new windows from us at Universal Windows Direct! We appreciate you trusting us with your home-improvement project.^JD"

Edward J.
Oct 2022
4.0
Yes, I recommend this pro
went great workers were professional
Response from Universal Windows Direct of Milwaukee
"[Member Name Removed], we are thrilled to hear our installers provided you with a professional experience. Thanks again for choosing us at Universal Windows Direct for your home-improvement project.^JD"

Richard W.
Mar 2022
5.0
Yes, I recommend this pro
They did an exceptional work
Response from Universal Windows Direct of Milwaukee
"Thank you for this feedback, [Member Name Removed]. We are thrilled we provided you with a quality experience. If there's anything else we can do, please don't hesitate to reach out."

Richard W.
Jun 2021
5.0
Yes, I recommend this pro
I am pleased and everything is well.
Response from Universal Windows Direct of Milwaukee
"Hello! We appreciate your positive feedback and the 5-star review! Please don't hesitate to reach out if you need anything. - MS"

Jamie B.
Feb 2021
5.0
Yes, I recommend this pro
$10,000
Was told that production times at the warehouse had slowed down due to COVID so it took 2-3 months for my custom made windows to be ready for installation. Received a call from the company once they were ready for installation and got a time scheduled for install within a week from their call. Installation took less than 6 hours and the crew (4 guys) appeared professional and respectful. They also cleaned up well after the installation. My new windows appear to be good quality and look to be installed correctly. Very happy so far, I hope the windows last for many years to come :)
Response from Universal Windows Direct of Milwaukee
"Hello! We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! - MS"

Andrew G.
Sep 2020
1.0
Was promised my new windows would be installed in late July or early August. Then the ETA for windows was changed to August 25th. It is now September 30th and no one can tell me where or when I will get my windows. Calls are no longer returned. I do have a deposit paid on the windows but no one is willing to return the deposit so I can get another window company to get me much needed new Windows.

Jim K.
Sep 2017
1.0
$8,000
DO NOT GO WITH THEM....You will regret it.

David C.
May 2017
1.0
Quoted a price of $5530 & gave them a $1000 deposit in Nov 2016. Was told it would take 8-12 weeks. Windows still haven't come in (May 2017). Over 6 months of phone calls & emails have been met with evasive or nonexistent responses. Have cancelled my order and am attempting to get my deposit back. Do not use these people !

Delores H.
May 2017
4.0
$11,000
The job went great. I did have a problem with one of the windows. I reached out to the company and they stated that would come out but no one ever came. I happened to be riding by the office and decided to stop to find out that the company has abandoned the building. They left behind computers and windows but none was in site. There was a property manager on site that was changing the locks on the doors because the company had just left the building abandoned.

Melinda S.
Apr 2017
1.0
roof is already leaking, hasn't been 5 years, company refuses to fix it

Paul C.
Apr 2017
5.0
Yes, I recommend this pro
$15,500
17 Windows were done in February 2017 by a 6 member crew and were in and out in less than 6 hours. Quick, efficient and clean. The sliding glass door and bay window in April 2017 and an excellent job was done by Cliff and his crew. Also efficient and clean. Our Sales rep Karl did  a good job explaining what we would get and we are not disappointed. Great job Universal. 

Kent H.
Jan 2017
5.0
Yes, I recommend this pro
$7,300
my sales person was friendly and knowledgable about the different windows and explained the differences without pushing the more expensive ones. the two man crew was punctual, friendly, and neat. they finished installing 12 windows in two days in January

Lynn K.
Jan 2017
5.0
Yes, I recommend this pro
$21,000
We were 100% satisfied! The hole process was great. From the Salesperson who answered all of our questions, and even some we had after he left. The windows are beautiful and so energy efficient. Our installers cleaned up after themselves and made sure we were 100% satisfied. I would recommend this company to anyone looking for a quality product and a hassle free experience.

Barb G.
Nov 2016
4.0
$18,000
New gutters leaked from the get go. Not hung properly. Roof not installed correctly at all. Had rain and snow blowing into attic. After 2 years of trying to get these problems fixed, they finally sent someone to tear off the roof again and put a whole new one on for the second time. The gutters were also fixed at this time. My contract was with Universal and they subcontracted out to a substandard contractor. Universal did make it right in the end, but I feel 2 years of leaky gutters and roof was too long.

Glenn G.
Sep 2016
5.0
Yes, I recommend this pro
$12,000
Could not have been happier with everyone at Universal Windows from the sales staff, office staff and installers. Everyone was very helpful and knowledgeable and offered valuable insight in different ideas on my windows and patio door. Excellent job done by all!

Marjorie B.
Jul 2016
5.0
Yes, I recommend this pro
$2,972
They were very good from the start in sitting down and working through the order, and good at getting back to me if I called or e-mailed with a question.  They were right there the morning they promised and did very good work.  The only lapse was forgetting to put my casing on the truck.  They went over to the hardware store to get some, but I'm not sure I have as nice of one as I would have otherwise.  Everything else was done very well and looks great.   It wasn't inexpensive, but I had other quotes and their price was not out-of-line.  My choice was based on the options they offered me in the door and windows.  I'm very happy with that they installed and their work.  Very professional all-around.  

JB T.
Mar 2016
2.0
$2,500
unknown

GINA M.
Nov 2015
5.0
Yes, I recommend this pro
$9,300
unknown

SUSAN K.
Sep 2015
5.0
Yes, I recommend this pro
$10,000
We had several windows replaced by Universal last year. The sales rep.
took time to completely describe all the features and options for the
windows. They were custom made in a timely manner and the installation
was quick and professional.
The new windows work wonderfully. Our bed is next to a window and
previously my husband (who happens to be folically challenged) sometimes
needed to wear a thin hat to bed. Our new windows keep all that cold
air at bay.
Since our experience was terrific, we called them recently to replace
some windows at a rental property that we own.



Virginia E.
Sep 2015
5.0
Yes, I recommend this pro
unknown

Chad K.
May 2015
5.0
Yes, I recommend this pro
$2,000
unknown

CINDY B.
Feb 2015
5.0
Yes, I recommend this pro
$24,000
It went extremely well!  Communication with the company was always pleasant.  All of our questions were answered very quickly.
    The production team was very good; they called to confirm details about the order and the staining done to match the chosen window frame was perfect.
The installation team was excellent. They were very polite and dependable.  The workmanship was outstanding and cleanup was done each window was finished.
   I would highly recommend this company!

Dorothy P.
Jan 2015
5.0
Yes, I recommend this pro
$1,499
unknown

Maureen W.
Dec 2014
5.0
Yes, I recommend this pro
$1,739

I walked into to Universal Windows Direct show room and asked about their basement windows. I just left another Marvin window store and they told me they only handle block basement windows and didn't give me the time of day. I needed  functional windows. To put my salt bags thru etc.. Well from the minute I walked in the door and explained my needs, Shawn Hegrman provided me with samples on the show room floor .Explained warranty and price. Since my windows were special order, I ordered right away. When my windows came in we worked out a time and day to install.

The installers Kenny and Cody arrived on time. Layed out tarps on my floor. Cleaned up every step of the way. I am one to watch all the installation and was amazed how proficient the two men were. They cut wood strips to fit window  on the job. They caulked and sealed every window. They checked every window and explained how they operate. Made sure I was completely satisfied. I now have double pain energy efficient basement windows with screens, that are functional

.Virtually maintenance free. And I love them I would recommend this company and their product to everyone The service and caring are top notch. You don't find this anymore.
Showing 1-25 of 41

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Universal Windows Direct of Milwaukee is currently rated 4.0 overall out of 5.

Universal Windows Direct of Milwaukee accepts the following forms of payment: CreditCard

Yes, Universal Windows Direct of Milwaukee offers free project estimates.

No, Universal Windows Direct of Milwaukee does not offer eco-friendly accreditations.

No, Universal Windows Direct of Milwaukee does not offer a senior discount.

No, Universal Windows Direct of Milwaukee does not offer emergency services.

No, Universal Windows Direct of Milwaukee does not offer warranties.