Reviews
2.01 Reviews
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Showing 1-1 of 1 reviews
Michael H.
Dec 2013
Internet Service
Limited selection, limited Customer Service, limited knowledge.
Go to a real retailer if you need a gift card. These people are not capable. Seriously, not able to refund my $$ for 30 days...from a screw-up caused by them...Seriously? And to ice this cake; it took me 7 phone calls and 120 minutes to get this screwed up by them.
STAY AWAY from Kohls.com.
Here's the blow-by-blow :
1. 2 hours on the phone wasted
2. 30 "business" days to refund my Kohl's gift card $$.
3. During the last phone call and while on the line, I laughed so hard at their ridiculous Customer Service rep that they MUST have recorded it. I twice told them that Angie's List "was gonna have a ball with this".
4. Sent me a $25 bribe-coupon via email -- useable ONLY when you spend More than $25 -- so I have to give Kohl's even more money to use the bribe. Can you believe they screwed up their own bribe?
5. I just recieved via snail-mail a "Merchandise Credit" card for the $$ they owe me for their screw-up.
6. The "Merchadise Credit" is $5 short of the actual refund amount they owe me.
Do I want to call again? I think NOT.
Good God, how do these clowns stay in business?
Please share this and...stay away from Kohl's.
Go to a real retailer if you need a gift card. These people are not capable. Seriously, not able to refund my $$ for 30 days...from a screw-up caused by them...Seriously? And to ice this cake; it took me 7 phone calls and 120 minutes to get this screwed up by them.
STAY AWAY from Kohls.com.
Here's the blow-by-blow :
1. 2 hours on the phone wasted
2. 30 "business" days to refund my Kohl's gift card $$.
3. During the last phone call and while on the line, I laughed so hard at their ridiculous Customer Service rep that they MUST have recorded it. I twice told them that Angie's List "was gonna have a ball with this".
4. Sent me a $25 bribe-coupon via email -- useable ONLY when you spend More than $25 -- so I have to give Kohl's even more money to use the bribe. Can you believe they screwed up their own bribe?
5. I just recieved via snail-mail a "Merchandise Credit" card for the $$ they owe me for their screw-up.
6. The "Merchadise Credit" is $5 short of the actual refund amount they owe me.
Do I want to call again? I think NOT.
Good God, how do these clowns stay in business?
Please share this and...stay away from Kohl's.
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FAQ
Kohls.Com is currently rated 2.0 overall out of 5.
No, Kohls.Com does not offer free project estimates.
No, Kohls.Com does not offer eco-friendly accreditations.
No, Kohls.Com does not offer a senior discount.
No, Kohls.Com does not offer emergency services.
No, Kohls.Com does not offer warranties.