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JB Custom Drywall LLC
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Acoustic Ceiling Tiles - Install,
About us
JB Custom Drywall is a full service drywall contractor. From small repair projects to large remodels, new construction, residential or commercial. We use a unique process that keeps our customers’ homes and businesses as clean as possible in one of the dirtiest and dustiest trades. We feel that being clean on a job is equally important as providing superior drywall work. The combination of quality, cleanliness and customer service is our foundation.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Ceiling or Wall Lamination, Custom Textures, Plaster Restoration, Wallpaper Removal & Water Damage/Repairs.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.788 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 3% | ||
| 5% | ||
| 2% | ||
| 2% |
Showing 1-25 of 88 reviews
Jill C.
Feb 2024
Unsatisfactory work in all aspects of the job.
Teri C.
Jan 2024
Good for a small project, absolutely not qualified to manage a large project with multiple contractors. My major kitchen remodel (over $100k) was quoted to take 4-6 weeks and took SIX MONTHS. Luckily my boyfriend was home for a lot of the remodel because there was no project management and contractors would come over and ask him what they had to do as they had no direction, no oversight. They made very elementary errors that caused numerous project delays - cabinet shelves too long because they didn’t account for the cabinet lighting or spice racks, cabinet door dropped and had to be completely remade, electric outlets not recessed after backsplash installed, toe kicks not nailed down, texture overspray all over window, can lights not flush with ceiling, contractors unaware of lock boxes when they arrive, just a mess. I called and emailed, trying to reach the owner, who never returned one call or email. You’d think with a large expensive remodel the owner would reach out when this much goes wrong. This company went from drywall only to now trying to handle major remodels and they are in way over their heads. I only gave this 2 stars because the end result is “good”.
Response from JB Custom Drywall LLC
"Dear [Member Name Removed], Thank you for taking the time to share your experience with us at JB Custom. We are truly sorry that your kitchen remodel did not meet the high standards we strive to uphold. Your honest feedback is crucial in helping us identify and address our areas of improvement. We acknowledge that our expansion into larger-scale projects as a General Contractor has been challenging, particularly in establishing a reliable pool of subcontractors. The issues you faced with the cabinet work, including the extended timelines, are indicative of these challenges. We accept full responsibility for the oversight and communication lapses that occurred during your project. Despite these challenges, we are relieved to hear that you were satisfied with the final result of your remodel. It was imperative for us to ensure the completion of your kitchen to your liking, and we are glad to have achieved that goal, albeit with difficulties along the [Member Information Removed]. Reflecting deeply on our business model for 2024, we have decided to refocus on the core services where we excel: Insulation, Drywall, Paint, and Carpentry. This decision stems from our commitment to delivering the highest quality of service and expertise to our clients. We are dedicated to learning from this experience and to continually improving. Your business is invaluable to us, and we are committed to making things right. Thank you again for your feedback, which is vital in guiding our improvement. Sincerely, Jon Brown Owner JB Custom"
Chris T.
Jul 2023
We are very pleased with the painting done by Aldo and Jose. They were polite, professional and completed the job in one day. We were pleasantly surprised that our dining room, kitchen, foyer and hallway were completed by 4:30 on day one.
Response from JB Custom Drywall LLC
"[Member Name Removed], Thank you for your wonderful review! We're delighted to hear about your positive experience with Aldo and Jose. Completing your project efficiently and to your satisfaction is our top priority. Your praise is greatly appreciated and will be shared with our team. Looking forward to serving you again in the future. - JB Custom Team"
Ryan D.
Mar 2022
Before I critique what didn't go well on the project, I'd first like to mention that the crew working at my house were kind, professional and did a great job of prep and clean up! However, there were certainly some disappointments and shortcomings which I experienced that I'd caution other potential customers. The project appeared to take much longer than anticipated due to a number of revisits for rework. On the first day, the fast drying mud/plaster wasn't drying in a timely manner as expected. I was told that it was unusual and they would need to come back another day as turning up the heat and blasting fans wouldn't expedite the process enough to continue that day. By that evening, in every room, the product developed air bubbles that were quite large (pictures 1 & 2). I don't know if this was due to a poor mix or application, but it certainly added time to rework on day 2 of the project. As day 2 of the project continued, I was sequestered to my office as there was work needed to be done in the hallway directly outside my door. By the time the crew notified me that I was able to come out, everything was completed including the tear down and clean up and the crew was out the door. There was no final walk through or discussion of the job. Sadly, as I inspected the work, I noticed that on one wall, the mud had been sprayed, but NOT knocked down to match the texture as had been done in all other areas (picture 3). If the crew or even the project manager assigned (who aside from showing up on day 1 during the prep time and then never seen again) had taken a few minutes to perform a final walk through, this may have been caught proactively. As it turned out, it required a third day of work to sand down and respray the mud to then knock it down. At the end of this effort, I was satisfied despite a bit of over spray that wasn't knocked down in certain areas as I knew once it was painted it would be decently disguised. Where my experience with JB Custom really becomes disappointing is in my follow up interactions. I requested a second quote to perform more of the same work as as we discovered the need during the first project. This effort was probably 20% (or less) of the effort of the first job, but the estimate came in at MORE than double the first job. Needless to say, I was a little shell shocked by the price. When I inquired about the disparity in price, I was told that the first job was under quoted and they spent far too many hours on the first project. The estimator went on to say that the first project should have likely been quoted at the price of the new project. I then asked for clarification as if that was the case, why would the second job be the same price for a fifth of the work. While I would not expect to pay a fifth of the price due to overhead and standard prep activities, perhaps half? The only response the estimator was able to give was "At the end of the day we are a business and we need to make money, ya know?". At that point, I realized that there wasn't much value in attempting work with the estimator or continue the dialogue. In this scenario, it feels as I the customer is being punished for the additional time booked to the project which perhaps could have been avoided with improved craftsmanship and less or no rework along with more proactive project management. The frustrating part of this scenario is that I acted in good faith and didn't complain about cracks in the knockdown texture that are literally a few inches from a big patch (~2.5ft x 4ft) that the crew addressed. I assumed that since we'd be doing business again in the near future, we'd catch it on the second go around. I also pointed these items out to the estimator for the second job and even inquired on the phone while discussing the second estimate, but never received an answer about that work that wasn't performed (pictures 4, 5, 6). Now I'm left to find a different company to perform the new work, but also address the items left by JB Custom.
Response from JB Custom Drywall LLC
"[Member Name Removed], I'm very sorry to hear there were issues on this job and you were not happy with how it turned out. It looks like the original job was under quoted on the original estimate, which would account for the shock of the price for the second job. We realize price is a huge factor to our customers as well as quality. We always strive to deliver on quality, so we'd definitely want to make that right in every aspect. Sometimes issues pop up with the material or a crew member not seeing the issues you are pointing out and a final walk through could have solved that and is usually our practice, so we take total responsibility for that not being done. If you decide to have the second project done with us, we can combine fixing the issues with any new work or just come and fix the issues in your photos. Ultimately we want you to be happy you called us, and trusted us with your home, so please contact our office if you'd like to get this scheduled."
Ryan H.
Dec 2020
They were very professional and accommodating. There were many challenges with this project and I could not be any happier. Pricing was very reasonable. Would hire again.
Eric S.
Sep 2020
Incredible job, very impressed with the quality of their work.
Dave D.
Sep 2020
Great job, work was done well and done on time.
Joyce S.
Sep 2020
JB Custom Drywall did an outstanding job. I highly recommend them.
Ben L.
Sep 2020
Awesome company to work with
Nicole P.
Sep 2020
From quote to completion, JB Drywall did not disappoint. The process to get a quote and schedule the job was quick and their staff was very knowledgeable and professional. The crew did an amazing job turning my garage into a second living space we can now hang out in and stay warm in through all of our WI seasons.
Rajan S.
Sep 2020
Great and excellent work!
Yitsy D.
Sep 2020
Drywall Paint
Keith B.
Sep 2020
Excellent. Very smooth and they applied a primer/sealer coating too.
Christine B.
Aug 2019
We have used JB Custom Drywall on several jobs now. The are friendly, efficient, cost effective and do excellent work. They keep us informed on what is happening and when and we’re very accommodating when we asked for some very technical work to be done.
Fred L.
Feb 2019
Excellent. Would recommend them
Carol R.
Oct 2018
1st day they sent out a crew that normally did not hang drywall, and the quality showed. Crew left at 3:00 and left a partially-screwed sheet on the wall...didn't want to finish it for the day. 2nd day of drywall hanging was better with an experienced crew. They fixed some day 1 issues. Mudding and taping went ok...did a decent job but finish around a couple light switches was wavy, thankfully will be covered with back splash tile. And there was a 2" by 3" hole in the drywall behind the toilet, which they probably assumed would be covered by trim, which it wasn't - I had to fix myself as I wasn't going to take off more work to wait form them to show up. Seems like all the crews were in a hurry just to get the work done, but didn't take the care to double check quality before moving on to the next step. Owner did stop by a couple times during the project upon request, and try to rectify the situation, but the lack of communication at the start of the project and the problems along the way left an underwhelming feeling.
Response from JB Custom Drywall LLC
"Thanks for your feedback. We are sorry that your experience didn't go as well as you or us had hoped. We know our teams made some errors...especially at the start of the project. We are always working on our processes/systems to improve all of our teams. When issues come up on projects, we work hard to handle any issues promptly. We would love the opportunity to bid another project. We know we are very capable as most customers have a great experience from the start to finish."
Robert S.
Sep 2018
Work was done promptly and finished product is better than average. However ceiling and wall joint was not level and the lack of protection for over-spray ended up on tub and enclosure.
Response from JB Custom Drywall LLC
"Thank you for your review! We are very sorry for the issues. We are always willing to repair any issues promptly and work hard to improve our teams service and quality. We would love the opportunity to bid another project."
Aaron S.
Aug 2018
Excellent job! Prompt service. They fixed the drywall and repainted the ceiling. There is no hint of any prior hole in the ceiling. Paint is perfect and texture/surface of drywall is perfect without any visible seam. Great work and very professional!
Response from JB Custom Drywall LLC
"Thank you for your review! We appreciate your work and hope for the opportunity to work with you in the future!"
Robert G.
Jul 2018
This is the second time we've hired JB Drywall. Every step of the process was absolutely professional. The price that was quoted was right around what I'd expect to pay. The workers left each day with the garage as tidy as you could expect for a job in progress. The quality of the finished project was absolutely top notch. We will hire JB for any future projects.
Response from JB Custom Drywall LLC
"Thank you for your wonderful review, [Member Name Removed]! We appreciate your continued business and enjoy working with you!"
PAUL R.
Dec 2017
It went great. From our initial call to their office, to the walk-through and quoting process, to the finished product everyone at JB was great to work with. Every question was answered in a timely manner pre, during, and post production. The crew was punctual, and both the owner and crew accommodated our personal schedule to have the job completed ahead of schedule. It helped that we had a pretty clear idea on what we wanted the final texture to look like.
Response from JB Custom Drywall LLC
"Thank you for the wonderful review [Member Name Removed]! We hope you keep us in mind for any future work you need done! We appreciate your business and kind words."
Kevin G.
Nov 2017
While JB doesn't have a carpenter on staff, they brought in an excellent one as a subcontractor to do the carpentry work. All of the work was done on time, as promised, with a minimum of dust. Their advertised dust containment procedure worked very well. JB finished all the lower-level work quickly and efficiently. The texture crew came once the walls had been taped, pasted and sanded. They applied the texture coat on all four walls to have them blend and look uniform. We were ready to paint a couple days later. The china cabinet work also was handled in a professional, timely way. The carpenter returned a few days later to install new shelves. We're very satisfied with both the drywalling and the carpentry work, and would hire JB again.
Response from JB Custom Drywall LLC
"Thank you so much for this amazing review, [Member Name Removed]! Here at JB, we always try our best to cater to all of our customers needs! We look forward to working with you in the future!"
Mary W.
Sep 2017
That was good. They were great. They came when they said they would and left when they said they would leave. Their prices were good and I would recommend them.
Response from JB Custom Drywall LLC
"We appreciate your business, [Member Name Removed]! We are so happy you are happy with our process and your completed job. Please keep us in mind for any future drywall or paint work!"
Jeremy C.
Sep 2017
Went well, however I was not aware when hiring that there would be multiple crews performing the work. Because of this there was some communication missed form one crew to another, but was worked out in the end.
Response from JB Custom Drywall LLC
"Hi [Member Name Removed]! We appreciate your feedback. We try our best to make sure our crews always know what is going on with particular jobs, however, sometimes things do get missed. We are so glad everything worked out in the end and we hope you keep us in mind for any future work you need done! We appreciate your business."
Court A.
Aug 2017
Excellent work in all areas. Did everything I requested and did it well (and I am very picky). Jon was there whenever needed, and crews were responsible and responsive. On one area, I wasn't initially happy with the texturing done and I asked him to take a look at it. He did and said it wasn't right and had it redone without me saying more, at the same time teaching the applicator how to do it properly. Very reasonable prices as well. Highly recommended.
Response from JB Custom Drywall LLC
"Thank you for this wonderful review! We always aim to get everything right the first time, however, if something isn't right, we try our best to make it a learning experience for our team members so they can continue to improve their techniques. We appreciate your business and hope you keep us in mind for any future drywall or paint work!"
Denise S.
Jul 2017
Perfect!! Professional and hired again a month later.
Response from JB Custom Drywall LLC
"Thank you for your continued business [Member Name Removed]! Always a pleasure to work with you!"
Licensing
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FAQ
JB Custom Drywall LLC is currently rated 4.7 overall out of 5.
JB Custom Drywall LLC accepts the following forms of payment: CreditCard
Yes, JB Custom Drywall LLC offers free project estimates.
No, JB Custom Drywall LLC does not offer eco-friendly accreditations.
No, JB Custom Drywall LLC does not offer a senior discount.
Yes, JB Custom Drywall LLC offers emergency services.
No, JB Custom Drywall LLC does not offer warranties.