Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Capital Heating & Cooling
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Since 2007, Capital Heating, Cooling, and Electric has provided professional HVAC services throughout SE Wisconsin. Our drive to ensure every one of our customers is 100% satisfied with our service has earned us accreditation from the Better Business Bureau, along with many awards, including the Angie’s List Super Service Award, Best of HomeAdvisor, and many more.
Business highlights
Se habla espanol
Emergency services offered
18 years of experience
Services we offer
& Maintenance • Air Conditioning Installations, & Maintenance • Geothermal & Ductless HVAC Installations, & Maintenance • Heat Pumps & Water Heaters • NADCA Certified Air Duct Cleaning • Indoor Air Quality testing • Whole-home de/humidifiers • UV lights & Air Ventilation Systems • Air Purifiers • Ceiling Fan & Light Fixture Installation • Electrical Repairs • Generators • Electrical Panel Upgrades, Repairs, Ventilation & Air Conditioning) services, We offer full service HVAC (Heating, and residential electrical services. • Furnace & Boiler Installations, indoor air quality solutions
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8487 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 9% | ||
| 2% | ||
| 2% | ||
| 1% |
Showing 1-25 of 487 reviews
Dave M.
Oct 2024
I won a free tune-up for my furnaces from Capital Heating, Cooling & Electric so I thought I would give them a try instead of my regular HVAC company. On October 2, 2024, the Capital service tech, Colin, came out to tune up my 2 furnaces. As part of his work, Colin measured the CO2 in the exhaust pipe and said both furnaces were at dangerous levels and should not be operated until both the primary and secondary heat exchangers were replaced in each plus the burner for one of the units. The quote from Capital to do the repairs on the furnaces exceeded $5700. Colin said the CO2 on one of the furnaces exceeded 400ppm. Colin tried to sell me on the repairs and I told them I planned to get another opinion. I found Colin to be arrogant, obnoxious and very pushy. Seemed like he was under pressure to get me to do the repairs. Had to ask him to leave multiple times before he finally left. On October 14, 2024 I had an independent HVAC company, one I had not used before, in for a second opinion on the furnaces. The independent HVAC company measured the CO2 in the exhaust pipe for each furnace and found that the furnace that Capital told me was over 400ppm was at 27ppm and the other furnace was under 5ppm; also pulled the burner on the one furnace and said it didn't need to be replaced. Additionally, the tech for the independent HVAC company told me as the original owner of the furnaces the heat exchangers should be covered under warranty, which I was able to confirm. Capital failed to mention the warranty for the heat exchangers as well. Given this experience, I will never trust Capital to do any work for me in the future.
Catherine S.
Sep 2023
Excellent!! Prompt, professional service and they cleaned up after themselves.
Victoria L.
Aug 2023
Our Central Air stopped working, called a different company, they were unable to repair, and replacement was 2 weeks wait. Called Capital and they arrived within an hour, new Central Air installed within 2 hours. Amazing service! Quick to respond, polite and professional. I will recommend them to everyone!
Mary W.
May 2023
I have been waiting on a refund of about 8K for over 12 days... 1 year ago they cleaning my vents and then damaged my door jam, I forgave them. I bought the service plan, not sure about the benefit, I have spent over 8 grand in service/products and some I didn't need but was told I needed. Then they told me, after they told my my systems were great, that I needed to expand my vents ~ costing me 11K which another 2 HVAC told me I did not need. At thet same visit over 3 weeks ago I was told again my systems were great, only to be told on Saturday my AC was in neerd of critical repair... after I questioned it the repair guy walked back his claim and said it was his mistake "everything is fine" and then tried to upsell another vent cleaning for over 1k. I have now canceled the unnecessary monthly membership and still trying to STILL get my $$ back for the deposit and dehumidifier that I neever needed!!! I may nee to go to small claims...
Adam B.
Nov 2021
They did a good job but they were more expensive that other competition
Valerie G.
Jul 2021
They were very good and very professional.
Bridget W.
Dec 2020
Our furnace went and Capital heating and cooling was able to come out quickly and get a new unit installed. Very professional, clean and courteous.
Response from Capital Heating & Cooling
"[Member Name Removed], thank you for your time and feedback! We appreciate having you as a valued customer and we look forward to serving your home comfort needs in the future. - Allison, Customer Advocate"
Sam G.
Jul 2020
I was quoted $1, 380 before the discount for all of the work to be done. After the applied discount, the amount was $11, 400. However, the company sent a contract stating the price to be $15, 800 to do the work. My boyfriend signed the contract without reading it all the way through. When I looked at the contract, there was no discount applied. The company continues to insist that there was a discount applied even through the line shows $0.00 for discount applied. When I contacted the company, they insist that there is an applied discount. The employees came and did the work as scheduled without any problems initially. However, after they left, every time the central air works, we get a puddle in front of the furnace. I called the home warranty company and paid a $100 service fee for someone from a different company to come in and look at the cause of the puddle of water. The condensation pump wasn't installed correctly and is overflowing onto the floor. My boyfriend and I are going to have to use a hose and have the water go into a bucket instead of it going into the sink like it is suppose to. The company has offered to fix it but I'm not sure I want them to come and fix it especially since they didn't do the job correctly the first time and still want the rest of the money after the bait and switch over the price of the work. My boyfriend has no legal leg to stand on because he signed the contract but the dispute over the price difference continues. As far as fixing the condensation pump, I will most likely save the money and have a company do it where a former roommate knows the owner of the company and get the work done correctly. My boyfriend and I can continue to empty a bucket of water until then. After all, we live in Wisconsin and summer only really lasts for 2 months. If were lucky, we may get 3 months of summer. I would NEVER recommend this company to anyone unless you want to get taken for ride.
Response from Capital Heating & Cooling
"Greetings, Capital Heating & Cooling has a 100% satisfaction guarantee and we've been trying to reach you concerning this matter. Would you please contact us at your earliest convenience (414-384-4822) and ask for Seth? We stand by our workmanship and would like to resolve whatever equipment or installation issues you may have, as well as the outstanding payment. We sincerely appreciate your prompt attention and look forward to honoring our guarantee."
Brooke T.
Sep 2019
They are really good, responsive, easy to work with and professional. They gave us a really good product and easy to maintain.
Sachin S.
Apr 2019
I had Capital HC repair and do a tune-up on all 7 Reznors in our warehouse. Jon, the technician did a great job, that when the office furnace went out, I pushed my boss to go with them despite being having a higher quote (they came down, regardless). The install was a mess, technicians arrived late with no notice, they had to bring in a second furnace as the one they brought was dented. The (install) technicians left sheet metal screws everywhere, including the parking lot. The furnace did not work correctly after install and it took 4 visits from 5 different technicians to get the unit to work properly. It took several calls to get the install manager out to look at the job and discuss what had happened. Doug apologized but I got the sense that it was a token apology - not genuine. Again we had an issue with the furnace. I called Capital and requested Jon come out and look at the furnace. He was able to fix it right away - some setting in the thermostat was incorrect (during installation). We received our rebate from FoE and it is less than what was expected. I contacted the office, and since the estimator was no longer with the company, Ashley (office) asked I speak with Doug. Again, one week no response. I called 04/03 in the morning asking for a call back that day. No response. I finally got a hold of him on 04/04 and got no sense of cooperation. The office staff is customer service oriented but with the exception of Jon, no technician and the service manager are not at all concerned with customer satisfaction. Definitely not professional by any stretch of the word.
Tim K.
Sep 2018
Technician Theo was right on time. He was very curtious, professional and tidy. The work was done in the time estimate Theo gave me before starting. I was quite satisfied with the service and would certainly recommend Theo and Capital Heating & Cooling to my friends
Linda W.
Jun 2018
Darrin came to the house he was very polite and I felt very comfortable. He inspect the job and told me things before he did anything. He told me everything step by step Before he proceeded to work I definitely want him to come back for any projects I may have in the future
Response from Capital Heating & Cooling
"Awesome news! Glad we could help. We are here for you 24/7! Capital Heating & Cooling Marketing"
GLORIA P.
Jan 2018
They come on time, do a good job, clean up very well and answer any questions that we have.
Response from Capital Heating & Cooling
"I'm glad we are your "go to" company! We are always here to make things easier for you! Capital Heating & Cooling Marketing"
GEORGE B.
Jan 2018
Good . They had to cancel on us twice. But Once they were able to perform their services, it was good.
Response from Capital Heating & Cooling
"We appreciate your flexibility. Yes, during "no-heat" season occasionally we do have to reschedule routine maintenance visits to help a customer with no heat. We value your business and greatly appreciate your flexibility. Thanks for taking time to share your feedback with the Angie'[Member Information Removed] community. Laura F. Director of Marketing"
Muriel T.
Sep 2017
The project was scheduled and executed FAST. It was fantastic. They were very responsive, from sales all the way through billing. They know what they're doing. Highly recommend.
Response from Capital Heating & Cooling
"We are so glad we were able to help you out and get you what you need! Capital Heating & Cooling Marketing"
Nanci S.
Sep 2017
Excellent. Very professional, knowledgable team from start to finish. Identified that the previous furnace was oversized for my house. Other companies who gave bids completely skipped that detail.
Response from Capital Heating & Cooling
"We are so glad to hear you were happy with the work we provided. Our top priority is to give you great customer service and make sure you are satisfied with the outcome! Capital Heating & Cooling Marketing"
Elizabeth W.
Aug 2017
My old AC failed in the middle of July, Capital came out the week I called to take a look and we determined it made sense to go ahead and replace the system. They were very responsive to come out and give me a quote, and were able to schedule time the following week to install the new system. Everyone I dealt with was responsive and professional. I would definitely use them again.
Response from Capital Heating & Cooling
"Hi [Member Name Removed], thanks so much for the wonderful review! We work hard to save our customers time by making scheduling as painless as possible, especially when a system goes out unexpectedly. We look forward to working with you in the future for all your HVAC needs! -Danielle T., Marketing Coordinator"
GLORIA P.
Aug 2017
We have a contact with them for the air conditioner and furnace.
Response from Capital Heating & Cooling
"Happy to know we are your contact for your HVAC needs, [Member Name Removed]! Thanks for taking the time to give us a review!"
GLORIA P.
Aug 2017
We have them twice a year for checking the furnace and checking the air conditioner. They come in the fall and spring also.
Response from Capital Heating & Cooling
"Hi [Member Name Removed]! It's great to hear that we can help you so much with your HVAC maintenance needs! Have a great summer!"
NICHOLAS H.
Aug 2017
I'd give them "A's" for everything except price. We'd use them again and we have.
NICHOLAS H.
Aug 2017
They are easy to communicate with, professional and friendly. They are a local heating and cooling professional in the area. Communication was good.
Response from Capital Heating & Cooling
"Thanks so much for the review [Member Name Removed]! We are always here to provide you with the best service possible! Capital Heating & Cooling Marketing"
Alan M.
Aug 2017
Installed broiler. They did great. Reasonable price. They just did a good job all together and answered all my questions and was very helpful at getting our problems resolved.
Response from Capital Heating & Cooling
"Thank you for the great review! So happy to hear that you were completely satisfied with the service we provided [Member Name Removed]! We are always here to make things as easy as possible for you! Capital Heating & Cooling Marketing"
Kyle B.
Aug 2017
Capital was very professional and thorough. Ended up being a no-brainer from a cost perspective. Approximately 50% more than buying an A/C unit from the store, but they included haul away, install, new condenser unit, new refrigerant, new refrigerant line, all new electrical all the way back to the breaker box, and a full warranty.
Response from Capital Heating & Cooling
"Spectacular! We appreciate the feedback and couldn't agree more about the value you get when choosing Capital Heating & Cooling for AC and furnace installation! Have a great rest of your summer and we're here for you when you need us - 24/7! Laura F., Marketing Director"
John P.
Aug 2017
Fantastic. Service techs were polite, professional and knowledgeable.
Response from Capital Heating & Cooling
"So great to hear [Member Name Removed]! Our top goal is always you, the customer! Capital Heating & Cooling Marketing"
Christianne S.
Jul 2017
did a great job on install
Response from Capital Heating & Cooling
"Hi [Member Name Removed]! So great to hear that you were completely satisfied with the installation! We do everything we can to make sure you're happy! Capital Heating & Cooling Marketing"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Capital Heating & Cooling is currently rated 4.8 overall out of 5.
Capital Heating & Cooling accepts the following forms of payment: CreditCard
Yes, Capital Heating & Cooling offers free project estimates.
No, Capital Heating & Cooling does not offer eco-friendly accreditations.
No, Capital Heating & Cooling does not offer a senior discount.
Yes, Capital Heating & Cooling offers emergency services.
No, Capital Heating & Cooling does not offer warranties.