BCI Exteriors, Inc.

BCI gave me the most thorough, detailed quote of all the roofers I contacted. They were not the least expensive. We had problems with my neighbors which they handled beautifully. There was just a slight communication problem with the fact that I was leaving town, and I don't think the salesman had communicated this to the home office. I was concerned the bill would come when I was gone, even though he assured me I could pay when I came home. In any case it all worked out, and they only asked for $100 before they started working, which I thought was incredible. The roof looks fantastic! Also they made up for the delay due to snow by working through the weekend.

Crew showed up on time and worked very hard. Installation well done. Cleanup was as good as one could reasonably expect. Only had one small post install problem with a vent which was addressed quickly. Paid a bit of a premium over lowest bidder and the value was worth it.

They are reliable. Their prices are competitive and they are very nice to work with. They clean up after themselves

They did great. The quote was professional but didn't over sell me. They even recommended against some of my requests because my cost wouldn't be worth the benefit. Although they were probably more expensive than smaller companies, the service and speed were worth it. They came in slightly under initial quote and they were able to get in sooner than I expected, too. The work was thorough and fast. They resolved several mistakes made by the previous roofer, including correcting cover material for the sewer stack (previous was plastic/pvc, should have been lead), and did a better job flashing (they actually cut into the grout and inserted rather than laying over the face of the brick). I asked them to come back out almost a year later to take a look at an area that wasn't part of the original work and they were fast and didn't charge me for the inspection.

I called BCI to get an estimate for the repair and also to inspect my roof for other potential damage. They were pretty responsive in coming out to inspect and give me an estimate. While here, Kevin did point out some other issues with the roof that really needed to be repaired and other potential issues with the siding. He said he would want his siding guy to come take a look in order to get a better idea of what could be wrong and how to approach it. I also gave them approval to repair the missing fascia at a quoted minimum charge of $450 (Kevin said they would just come repair it and I wouldn't need to be home). They did replace the fascia while I was gone on vacation and the color doesn't match. It looks like a patch job and it always will now unless I have someone else who knows what they are doing redo the work. Thanks for nothing. I also never heard back from Kevin or his "siding guy" about the other issues even after I called to let them know I didn't hear back from them. Business must be good when you can treat your customers like crap and turn away additional business. I would never use or recommend them.

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I was extremely happy with the services of BCI.  Their salesman was very knowledgeable and not pushy.  They address all our concerns in extreme detail.
We would recommend them.

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It was very good. They were very professional and competent. No complaints.

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They gave excellent service. the work was done correctly. Even after their warranty period was up I saw some shingles coming up, not any fault of theirs, they came out and hammered them back down. They are prompt. They come out whenever you need them.

They did an excellent job, and we received many compliments on our new roof. We chose them because we wanted an Owens Corning Roof and the price was about $5000 cheaper than Weather Tight. Everyone was very professional and helpful. The only complaint I had was that their communication needs improvement. They gave me a timeframe of when they were starting, but I wanted definite dates. I did have to call a few times to find out more definite time frames. We did call them a year later to check on an older gutter and they quickly came out to look at it. I would definitely use them again for other things.

Went just as planned.

Our experience with them was excellent. A friend of the family who is in business recommended them, and they did everything they said they were going to do and then some. They were very prompt. When the guys were on the job, they were exceptionally quick; there was no messing around. They were here and gone. I plan to use them again.

It went well from the start to finish.

Be careful! These guys will come to your door and say they are giving you an estimate, only to turn around and give you a contract! We got our and quot;estimateand quot; and told them we would be in touch to schedule an appointment. Two weeks later, my husband woke up to find that the work was already done. The guy was packing up his tools and said he was and quot;sorryand quot; but he since no one answered the phone, he just came over and did the work. He said he would send a bill. Then the owner called a month later and told us that our bill was past due (even though they never sent us a bill). My husband explained the situation and the owner said we were under contract and owed $350! So much for estimates. Pretend you aren't home if these guys come to the door.

We did comparisons of other companies. BCI was the most reasonably priced and we were very happy with the finished product. We recommend them to others.

According to the written contract, BCI Exteriors agreed to and quot;Re Slope all gutters and add new gutter hangers for backside gutter.and quot; The price of this was to be $450.
It should be noted that originally, we were given an estimate of $350 to re-slope all the gutters on our house, but after the BCI representative took a second look at the backside gutters, he said the backside gutters would need new gutter hangers as well, so for that reason, he raised the total price to $450. That $450 total was to be paid in 2 parts: a down-payment of $225, and then we were to pay $225 ten days after the completion of the work.
Okay, the agreement was pretty simple, right? BCI was to re-slope all the gutters on our house – the gutters in the front, the gutters on the side, and the gutters in the back – ALL the gutters. In addition, they were to “add new gutter hangers for the backside gutter.” And the price was $450.
Well, I agreed to the contract and wrote out the down payment check of $225, which cleared before they even did any work. A couple weeks later BCI Exteriors showed up to do the work.
Now, here is what BCI did: They re-sloped the gutters on the front of the house, and they re-sloped the gutters on the side of the house.
Here is what BCI did NOT do: They did NOT re-slope the gutters on the back of our house, and they did NOT add new gutter hangers for the backside gutter.
I was at work at the time, but they told my wife that if they took off the backside gutter, they wouldn’t be able to put it back on. So they simply did not touch the backside gutter. In other words, they did not complete ALL the work stipulated on the contract.
Here is what is most frustrating: The backside gutter is the largest gutter on our house and the one most in need of re-sloping. It is the primary reason why we were spending the money in the first place. In fact, the front and side gutters did not even need re-sloping, in my opinion; I just looked at that as a bonus. I have contacted BCI and asked them to finish the work they promised to do, but they have refused to honor the contract. But they have still sent me a bill for the second payment of $225. What’s even more frustrating is that the BCI rep noted that the backside gutter would be a challenge when he was giving us his estimate. So this was not a surprise.
BCI Exteriors has not done the work they agreed to do, and yet they want to be paid like they have. They are saying we are past due on our payment. But they are the ones that haven’t kept their word. I feel like a sucker for trusting this company.
When BCI realized that they couldn’t do what they promised in the contract, I feel they should have called me, explained the situation, and then given me a choice of whether I wanted to pay for the limited solution they could provide. Instead they presumed that what they were doing was good enough. They presumed that I would want to pay $450 to not even solve the primary problem. They presumed that they know how to spend my money better than I do. Does this sound like a company you want to work with?

They do a good work. We got several quotes and it was all in the same range. They were very professional. We never had any problem with after cleanup.