The Chimney Guy LLC

Friendly, professional, knowledgeable service - recommended

unknown

We were warned about how expensive the Chimney Guy is, but heard they were good. To sum up, they used and quot;alarmistand quot; sales pitch to talk us into way more work than was needed, did decent masonry work, and way overcharged us. Should have gone with Radke (younger and harder worker, not old, established, and losing the edge that made them a top pick).
Pros:
1. The masonry work was excellent, and the workers (one of them his son) were very professional, polite, and easy to talk to.
2. The work was completed
3. The workers returned about 3 times to complete the job.
Cons:
1. the initial chimney cap looked cheap and amateurish...and flat out bad. We had to push them to get one that looked almost as good as the chimney; shame on them for even putting the ugly set up in the first place
2. We had to pester Mark (the owner) several times to find out when they were going to actually start the job
3. Mark made several promises for the things they were going to do. We tried to get these things detailed in the quote several times; however, the quote was very generic and they wouldn't provide one with more details. We put these in an email to Mark to which he responded again with the generic quote.
4. On the first day, Mark made several surprising/unprofessional comments about how we were changing scope of the project and making him do extra work and and quot;running aroundand quot;. The job started on a Tuesday and was supposed to complete by Friday. part of the job turned out to be more than they anticipated (rock removal), but mark didn't show on Thursday or Friday, and acted surprised when we called and pushed him to attempt to finish the job by the agreed-to time. You'd think a $15,000 job would be a priority, but he left his crew short-handed and would have left the roof open had we not pushed hard.
5. In the initial agreement Mark lead us to believe our fireplace doors would be powder coated by a pro. Then we found out he spraypainted with heat-paint you can buy at FleetFarm.
6. Mark stated repeatedly that the majority of the work would be in removal/repair of rotted roof / roof rafters. No work was done on the rafters (they turned out to be ok), so we expected a significant decrease in the price. We had to remind them of the difference and the bill was only reduced $300.

Fixed it but I asked him to give me a quote on something and he never called back. Also inspected the chimmeny and put a cap on and it came off in a week. They did come back and fix it no charge. They were ok.

Complete inspection and sweeping. Highly recommend this family run company. We learned a few things that will save us time and money. Very clean and very informative. Excellent service.

Great service, kept house clean, worked safely on roof, completed cleaned up after job.

Mark provided timely and professional services. He and his company take the time to explain the process and share recommendations. He takes pride in his work and great care of your property.
The office staff and their customer service is also exceptional; very professional, very responsive and helpful.
Another excellent experience with Chimney Guy, LLC!

10/4/2013 Follow up service due to a cracked fireplace log.
Again, excellent experience and customer service from start to finish!

went fine

The cleaning was reasonably priced. I thought they were okay. I think the estimate for repair was too high. Basically I had him to come to inspect and clean the chimney of the home I had purchased. He brought to my attention some dangerous hazards that I should be aware of and avoid. He was very passionate and very quick to highlight the danger which is good because I practically stopped using the fireplace with one feature that I find is very dangerous. But there are other parts of it that may be it is not that bad, and he included all of that which made the estimate incredibly high and extra something which really still to be done. I will not use them in the future.