M & M Roofing, Inc.

No complaints

I had my roof, gutters, and siding all replaced by Sunset Ridge exteriors. There were a few hiccups and getting things scheduled, but Brett stepped in and took care of everything! He was fabulous to work with I would recommend working with him any day! Thank you, Brett!

They went above and beyond trying to get our repair work done. I appreciate their willingness to help us quickly. Great people to work with. Thank you!

Work was done under a hard time restraint - but has rapidly degraded and is starting to fall apart. Grateful for the timeliness!

Initially I was happy with my roof/installation, etc. But fast forward six years, and I have water coming into the house. At first I thought it was a separation in the flash, and after an argument with Mike, the owner, on whether it was the original flash (despite being in the contract that it was to be replaced) their sales person begrudgingly came out to check. Denying it is the flash and without even looking in the gutter, I was told my gutter was full of leaves (I have gutter guards) and that was probably causing water to come in the house and causing the exterior and interior damage. When I checked the area and the inside gutter, I pulled out a substantial roll of roofing nails from the gutter which blocked the flow of leaves and water, causing the back up into my house. Once the nails were removed, water flowed freely. I went back to Sunset Ridge Exteriors with what I found, and because it was roofing nails and not leaves causing the blockage. Mike, the owner, denied the nails are theirs and went so far as to suggest I placed them in the gutter myself. All I have asked Sunset Ridge Exteriors for thus far, is to come back and check the area and rest of my gutters to make sure that there are not any more of their nails in them. Sunset Ridge Exteriors will not even commit to that. Sunset Ridge Exteriors has chosen to blame me for everything, and not assume any responsibility for correction. When Mike, the owner, with his incessant denials, harassment and accusations, badgered me into saying that I was not afraid to get litigious, Mike the owner had a full on temper tantrum. He said that was all he needed to hear and hung up on me. This seems to be the course of action for Mike, the owner, in order not to deal with customer issues as I received an email telling me all further communication needs to go through his attorney, and in checking the timestamp, I was still on the phone with him when he sent it. I have never experienced an adult, let alone a business owner act in such a ridiculously childish fashion. Sunset Ridge Exteriors was quick to cash my check but when you need it. Mike, the owner, is incredibly dismissive, has no sense of urgency, extremely accusatory and very argumentative. If/when they respond to this review they will undoubtedly again blame me for everything saying how the nails got there was contradictory in our conversation. Mike, the owner, only heard what he wanted to hear, all while he was yelling over me and accusing me of putting them in my own gutter, still refusing to take ownership for the fact that they put my roof on, and left these nails behind. Again, all I wanted was for them to own their mistake and to come out and check the area and my gutters for more of their roofing nails. At this point, I would NEVER trust them to handle any type of repair. Because they believe the nails are not their fault, that again they accused me of putting in my gutter, and refused to commit to a day or time, so I could plan to work from home when they are here. They just said in two or a few weeks, refusing a day or time, which is a very noncommittal response. I have a warranty I cannot use in the future if I have because they will not take my calls. I keep waiting for them to do the right thing, but Mike, the owner, has played this accuse/deny game way too long and gets away with it. It is all very bad business practices, and I would NEVER recommend Sunset Ridge Exteriors.

There was a mix-up in the scheduling but after a few phone calls, they got it done quickly. I had a skylight replaced so I can't inspect it up close but, they seemed to really know what they were doing. Very friendly. I probably could have had this done cheaper but, I wanted it done right.

Very professional with fantastic communication, prompt visit to provide quote, and they were able to complete my project earlier than anticipated.

They have not done the job yet . Sign contract tomorrow!

Excellant job and service. Highly recommend

Fast and professional

They were prompt and efficient. Very reasonably priced.

They responded to my request for an estimate quickly and got the repairs scheduled in a reasonable amount of time. Showed up when scheduled and did a good job.

These men were very professional and experienced. Their attention to detail was superb!! I would hire them again without a second thought. Quality work and we are very satisfied!!

Super responsive and kept me in the loop during the entire process.

Did not provide a break out of material cost or cost of labor

They did a great job repairing our roof. And they showed up when they said they would!

These is nothing else I have to share.

professional and courteous.

The whole experience was perfection. Great customer service, prompt, timely and excellent workmanship. Will only use and recommend the pros at Sunset Ridge Exteriors in the future.

Excellent customer service. The siding repair was done exactly as stated in quote. I thought the cost for the work was a bit high, but I have been living on a retirement income for many years and I guess prices keep going up for everything. It would be nice if they offered a senior discount.

It's hard to rate the work quality since I'm not going to climb up on the roof to check it out, but all of the workers were extremely polite and respectful and did a great job of cleaning everything up.

responsive, honest, knowledgeable, excellent work crew - hard working-pleasant-cleaned up well

`very professional-easy to communicate with. Nice people.