RICE'S CAPITOL CARPET

"Rice’s Capitol Carpet, LLC appreciates that you took the time to share your experience with our store. We pride ourselves on providing exceptional service and value to those who entrust us with their flooring needs. Unfortunately, from time to time, things do not go according to plan. In this case, our team provided information over the phone regarding preparation and sub-flooring charges that were in addition to the estimate that was previously given for this job. Your husband did authorize and approve the needed preparation so that the subfloor could be brought up to condition that would permit installation of your new floor. In those situations where a customer is not satisfied with their floor, it is our goal to do everything we can to make it right. As such, we look forward to inspecting the floor this week when Brad comes out to review the installation and materials. If there was an issue with installation, we will work with the customer to resolve the issue. If there was an issue with defective material from the manufacturer, we will do everything we can to assist the customer, including but not limited to, filing a claim with the manufacturer and handling any follow-up calls and questions that the manufacturer may have about the technical details, if it is determined that a manufacturer’s claim does indeed need to be submitted (at this point, our team is not yet in a position to make that determination)."

"I would like to thank [removed member names] for choosing us to be a part of their renovation project to create a roll in shower. The project looks great and should function as for the family for many years to come. Thanks again for being one of our finest customers. Best Regards Brad"