FOREIGN AUTOMOTIVE INC

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Vehicle was brought in for belt squeak with instructions to evaluate and provide service estimate.  Current phone number was left at this time with shop staff.  Staff was also informed that vehicle had recently received a new belt.  No calls or estimates were received and new belt was installed.  When staff was asked why there was no estimate provided and a new part was again replaced, they said they couldn't duplicate the problem and got no answer at an old phone number they found in their system (even though the current number was left the same morning).  When a price adjustment for this lapse was requested, it was refused and blame was deflected to the customer(me), at unacceptable solution.  (Note: cost was strictly for labor as old belt was replaced by original supplier under warranty.  Also, further analysis by another shop determined that the problem was not due to the belt.)  We've used this shop for over 30 years and given them $1000s business and countless referrals, but this lack of professionalism is not that of a shop that will received future business.  This was not the first time that work was performed without providing an estimate, but is the last.