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Window Design Center
Acoustic Ceiling Tiles - Install, Doors (Interior) - Install or Replace, Major Home Repair (General Contractor),
About us
Window Design Center (WDC) was established on January 1st, 1994 and has been serving Madison and surrounding communities for over 22 years. We are dedicated, focused window and door professionals with thousands of successful projects spanning through 5 states with an upper midwest emphasis. Being design focused, we ask the tough questions to ensure we create the best possible outcomes. Our jobs range from $500,000 to $500, commercial to residential, and historic to modern. We pride ourselves on supporting the architectural community and our team has developed positive working relationships with hundreds of design professionals and specialists. Our ultimate goal is to improve the quality of buildings and lives in our community. Our facility includes Wisconsin’s largest showroom and offers distinctive high-performance windows and doors for every budget. From a simple storm door to windows and doors for a large-scale commercial project, we will provide the best solutions for your budget and building type. See it for yourself at 6524 Seybold Rd, Madison WI. We will maximize your result within a given a budget using a proven three step system. Since we focus only on windows and doors, we don’t get distracted. First, we find out what your wants and needs are, and part of that is a budget. Second, we show you options that will bring about the best project outcomes. Third, we narrow down the project proposal to provide the best outcome that meets the budget. Through an intense commitment to our employees, we consistently provide superb customer service to our clients. We have loyal, intelligent, hard-working, long-term, and well-compensated employees who joyfully carry out our mission. An enthusiastic team of constant learners and a commitment to staff development keeps raising the bar. All of these factors combined leads to our staff expertise and ability being superior to that of our competitors. Authorized Marvin Windows & Doors Dealer www.facebook.com/windowdesigncenter
Business highlights
31 years of experience
Services we offer
Window, doors installation, replacement & new construction.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.822 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 5% |
Showing 1-22 of 22 reviews
Arthur W.
Oct 2017
Very well. New doors are great. New windows not needed. Suggested we put new insulation around windows. Price includes doors, installation, insulation, carpenter, painter.
Brian B.
Aug 2016
The job went great. The windows were delivered when they said they would be and in great condition. The Windows were installed and our job was completed. The customer called 2 weeks later and said a few on the windows would not open all the way. So we came out to look at them. We found that when the customer had a blind company come to install the blinds they ran a screw though the window. I contacted the window design center and they ordered the parts and had them repaired in short order. The customer was very happy.
Brian K.
Aug 2016
Extremely well - friendly staff, exceptional service, and our salesperson (Charlie) did not try to oversell us on anything. They even suggested a contractor to install the window. What a great team and the window has been problem-free since then. Thank you Window Design Center!
Kendall K.
Jul 2016
From the first time I walked into the door at Window Design Center I was treated well. The friendly front desk staff made me feel welcome and helped me get settled in to meet a staff member to help out my wife and I. After discussing what we were looking for in our new home we were guided through their show room and all the products were explained to us and which ones might be the best fit for our home and budget. We had a couple of different product lines priced out to see if they matched our budget and one did. Ordering the windows and doors was a breeze with the help of Window Design Center. Their people are friendly, knowledgeable, responsive, and caring. I would recommend Window Design Center to anyone looking for new windows and doors.
Response from Window Design Center
"Thank you for your compassionate words. We are grateful that you took time out of your busy life to make our team feel truly special. We live to serve wonderful people such as yourself. It was an absolute honor and a privilege to do business with you and your family. If any problems arise the future, please do not hesitate to contact us for assistance. Our commitment to our customer doesn't stop after installation. We are here for you for the life of that product and beyond. We look forward to helping your family and friends with your future projects. From our entire team, you are appreciated!"
Josh K.
Jul 2016
I have worked with Window Design Center numerous times over the past 2 and a half years. I am a property/project manager and it always seems that I am in need of windows and doors. I have always received the same high level of professional and courteous service. Everyone is friendly and ready to help. I have ordered anywhere from 40+ high end windows for a large commercial project, to single windows and doors for small projects. I was treated the same no matter the cost of the project. The sales staff is extremely knowledgeable and was able to help me pick out a door that would enhance the look of the property and match future improvements in the works. They worked around my busy schedule and were able to put a rush on the project to get it completed before the building was rented for a large corporate meeting. The installer arrived on time and did a great job of installing the door. He was professional, and cleaned up after himself. He even offered free advice on another project I was working on. I will continue to do business with Window Design Center and strongly recommend them.
Response from Window Design Center
"Thank you for taking a moment to make our team feel profound. People like you are why our window geeks love coming into work every morning. We are grateful for your kind words and for sharing your experiences and successes throughout the years. Please do not hesitate to reach out to us in the future when considering window and door options for your upcoming projects. When you purchase windows and doors from our team you become one of our friends and there is nothing we won't do for our friends. Thank you again and we look forward to speaking to you again soon!"
Carla D.
Jul 2016
The entire team at The Window Design center was awesome. From my initial meeting with the sales staff at their beautiful showroom to the expert installation everyone was professional, courteous and helpful. I definitely will use them again!
Response from Window Design Center
"Thank you for your compassionate response and taking time out of your busy schedule to leave us a review. We are extremely happy to see you completely satisfied with your purchase. Our team prides ourself on keeping our showroom and expertise up to date and we are grateful for your recognition. We hope that you continue to be content with your windows and please never hesitate to reach out to us if any issues arise in the future. We treat our customers like friends and family because we hope they some day are. Thank you again and we sincerely hope you consider us when planning your next home improvement project."
Randy B.
Jun 2016
Job were very well, respectful and did a great job.
Response from Window Design Center
"Thank you for taking a moment to make our team feel special. We sincerely appreciate your kind words. If at any time in the future you feel dissatisfied with your purchase, please feel free to reach out to us. We are in the business of not only making our customers happy but keeping them happy as well. From a simple service question to a full-scale upgrade, we are here for you. When you purchase windows or doors from Window Design Center you become a friend and there is nothing we won't do for our friends. Thanks again and we look forward to helping you and your family with your future projects."
Ryan G.
May 2016
It was great! I wasn't pressured into buying and I wasn't sold upgrades that I didn't need. I was able to get exactly what I was looking for at the price I could afford.
Response from Window Design Center
"Thank you! We appreciate your kind words. Our team at Window Design Center is thrilled you are more than satisfied with your purchase. Please do not hesitate to reach out to us in the future if you have any questions, issues, or are ready to upgrade a different area of your home. When you purchase windows and doors from our team you become one of our friends and there is nothing we won't do for our friends. Thank you again and we look forward to speaking to you again soon!"
Kym T.
May 2016
I purchased windows from them and they were great and the staff is awesome as well as helpful. I am very pleased with the installs as well as the windows they helped me choose.
Response from Window Design Center
"Thank you for taking a moment to make our team feel special. Our goal is to improve the quality of buildings and lives in our community and we are thrilled when we can accomplish just that. If there is anything you need in the future, from a service questions to an entire job, please do not hesitate to reach out to us. When you buy from Window Design Center you aren't just a customer. You are a friend. Thank you again!"
Richard J.
Dec 2015
unknown
Response from Window Design Center
"Thank you so much for the kind words and I am thrilled you finally get to relax and enjoy your finished project. I sincerely look forward to working with you again in the future and please never hesitate to reach out to us for anything you may need. Our doors (and windows!) are always open."
Jody L.
Dec 2015
unknown
Response from Window Design Center
"Thank you for taking the time to leave a review! We are happy you are satisfied with our products and service. If at any time in the future you feel dissatisfied with your purchase, please feel free to reach out to us. We are in the business of not only making our customers happy but keeping them happy as well. Thanks again and we look forward to helping you and your family with your future projects."
Rowland R.
Apr 2015
Provider did an excellent job of specifying windows but did not provide me with a list of Marvin part numbers or specifications of my purchase. During construction, there was a lot going on and I assumed that I could always access the window information. Ten years later, when I needed to replace a window, provider refused to give me the part number even though provider had access to my purchase and gave me price for replacement but refused to give me a copy of the order I purchased. Provider
lied about having shredded the information and that Marvin had shredded the information. I believe that before I purchase, the proposal for the windows belongs to the provider, but after I pay $20,000 dollars for the windows, a copy of what I purchased belongs to me. Provider states by email he will never give me the information I would like to provide the purchaser of my home.
I have since gotten the information from Marvin, but provider would not give us the P.O. number and it took almost an hour for Marvin to find the information. Window Design Center is not representative of business practice in this industry according to Marvin. Window Design Center lied to me and gave me a price $130.00 over the normal cost of the window I needed. Other dealers have confirmed Window Design Center are not good people to deal with.
lied about having shredded the information and that Marvin had shredded the information. I believe that before I purchase, the proposal for the windows belongs to the provider, but after I pay $20,000 dollars for the windows, a copy of what I purchased belongs to me. Provider states by email he will never give me the information I would like to provide the purchaser of my home.
I have since gotten the information from Marvin, but provider would not give us the P.O. number and it took almost an hour for Marvin to find the information. Window Design Center is not representative of business practice in this industry according to Marvin. Window Design Center lied to me and gave me a price $130.00 over the normal cost of the window I needed. Other dealers have confirmed Window Design Center are not good people to deal with.
Response from Window Design Center
"Thank you for bringing this pressing issue to our attention. I apologize for any inconvenience or frustration this might [Member Information Removed] caused you. Home improvement is always a very stressful situation and this occurrence did nothing but add to the growing anxiety. After speaking with my team in length about the situation, I would like to inform you of our standard business practices. You spoke to our Operations Manager hoping to get a quote for a replacement window and we came to your home to measure. After you were given the quote, you were not happy with the price and asked for our specific measurements to shop around to our competitors. Unfortunately, it is not our business practice to give out our measurements to homeowners unless they purchase the window. This would essentially lead to our business paying for work to be done for one of our competitors. I understand you will not be satisfied with this explanation but I hope in time you can come to understand why we must follow this rule. It is against our core values to lie to anyone, especially a customer, and I am sorry you feel that we mistreated you. We were honest and open with you when explaining the situation throughout. I am happy Marvin was able to resolve the situation as they are our proud partners and we [Member Information Removed] been in business with them for over 22 years. Please do not hesitate to reach out to me if you [Member Information Removed] any other [Member Information Removed] or issues in the future. I can promise you we will do our [Member Information Removed] to affirm our core values and business practices. Thank you again for reaching out to us and I hope this clarifies your expectations."
Eric G.
Feb 2015
We met with Chas at Window Design Center and he walked us through our options. He came out a few days later to measure everything and placed the order for us. Several weeks later the windows arrive and Window Design Center stored them for us until we were ready to put them in. Everything went great- no problems.
Response from Window Design Center
"Thank you for your compassionate words. We live to serve wonderful people such as yourself. It was an absolute honor and a privilege to do business with you. If any problems arise the future, please do not hesitate to contact us for assistance. We look forward to helping your family and friends with your future projects."
Peter C.
Apr 2014
Window Design Center were decent. They were nice and very knowledgeable.They were straightforward and honest. They had no doubt what they were talking about. They were on time and professional.
Response from Window Design Center
"We are grateful for your kindness. Thank you for taking a moment to make us feel special. I hope you will consider working with us again in the future. We pride ourselves on maintaining such relationships and we try our best to keep our showroom state of the art. Please feel free to reach out to us for anything you might need in the wonderful world of windows and doors."
Eva B.
Jul 2013
We had one mix-up because I didn't realize at first that Window Design is a manufacturer but does not install their windows. I had been waiting for months for the funds to come through to pay for this project, so when they came in, I was in a bit of a hurry. So the communication muddle was my fault, not theirs. We hired a carpenter to put the windows in. We know that Window Design products are good, because another carpenter ordered and installed a Window Design Escape window when we created an extra bedroom in the basement, in 2002. This window had to be klutz-proof, because our Eldest is h****** anything with moving parts. The window has served well. Also, their products have a very high rating from Consumer Reports.
Response from Window Design Center
"Thank you for your compassionate response. I am very sorry for the mix-up and I understand it must have been an inconvenience for you. I am happy you were easily able to remedy the mix-up and you are satisfied with the final product. We truly pride ourselves on selling only the highest quality products on the market that are guaranteed to last as long as you expected. We wish you the best in all your endeavours and we hope to someday work with you again. Please know our doors (and windows) are always open!"
Rick J.
Jul 2012
We have done three projects with Window Design Center over the years, and the results have always been excellent! We have worked with Chas on all projects and the experience has always been very positive. The installation and carpentry was performed and supervised by Jay. He is a craftsman extraordinaire. For this latest project they installed the windows on brutally hot days while battling wasps, on time, and the windows and finish are beautiful. We could not be happier with the job, the fairness of the pricing, and definitely plan to use them for future projects.
Response from Window Design Center
"What a review! We are grateful for your kindness. Thank you for taking a moment to make us feel special. I hope we can continue to build upon our multiple successes together. We pride ourselves on maintaining such relationships and we try to hire only the most positive and extraordinary people we interview. Long summer days and brutal flying stingers won't stop us from providing the best service we possibly can. Please feel free to reach out to us for anything you might need in the future. We look forward to working with you again soon."
Kathleen G.
May 2012
So far so good, the windows are currently being installed.
Response from Window Design Center
"I hope that things continued to go as successfully as they began! :) Please feel free to reach out to us if you have any questions or concerns in the future. Thank you for taking the time to leave us a review. We appreciate it and hope to work with you again in the future."
Dale T.
Apr 2012
My experience was very positive with them. They are flexible and have good attention to detail.
Response from Window Design Center
"Our team appreciates your kindness. Thank you for taking a moment out of your day to leave us a review. We focus on attention to detail and being able to work around your busy schedule. We try our best to make your life easier during a time of increased stress, such as remodeling. I hope you are still truly satisfied with your product and if any issues ever arise do not hesitate to reach out to us. We are in the business of keeping our customers satisfied, even if it is years down the road. Thank you again and we hope to work with your family and friends in the future."
Julia S.
Sep 2011
They were very knowledgeable, and their prices were good. The price of $3500 was just for the windows and not for the installation. I would use them again in the future if necessary.
Response from Window Design Center
"Thank you for your kind words. Has it already been 5 years? Time flies by when you are working with such a fantastic community. I am thrilled you are satisfied with your purchase and that you would consider us again in the future. We hope you contact us when considering your next project. Please never hesitate to reach out to us for anything you might need. Thank you again and take care!"
Margaret C.
Jun 2011
It turned out great. We were very pleased.
Response from Window Design Center
"Thank you for your compassionate response and taking time out of your busy schedule to leave us a review. We are extremely happy to see you completely satisfied with your purchase. We love nothing more than a challenge, such as your large window combination, and are grateful you allowed us to tackle such a task. We hope that you continue to be content with your windows and please never hesitate to reach out to us if any issues arise. Thank you again and we sincerely hope you consider us when planning your next home improvement project."
Mary S.
Sep 2010
First of all, Mike Goessl the salesman did a very good job. He was the 7th contractor I contacted. He has sold windows for 20 plus years and knows them well. He gave me solid advice on replacing some odd awning windows. He found mahogany trim to match the trim in my house (the other contractors said it couldn't be bought). He was helpful when I asked but not pushy. I definitely did not feel he took advantage of me as a single woman. (this has happened with other contractors) The price for top of the line Marvin windows was significantly lower than the 3 other Marvin contractor quotes (especially one of them). The installers arrived on time and for the most part did a great job, especially the framing guy (perfect 45 degree corners!) My only complaint is that I wish the installer had consulted me on a minor problem (caused by crumbling plaster) with one of the windows - he decided to install the 1 inch lower to compensate; I would have installed it one inch higher instead. I know if you make it clear to this installer that he needs to call you he would, as he did later with me. This is why the B for professionalism; otherwise they were very professional. I am very happy with the Marvin quality.
Response from Window Design Center
"Thank you so much for taking the time to leave us a review. I completely understand why you gave us a B grade for professionalism and you certainly should have been involved in that decision. Even though it has been some time, I will make sure to communicate the correct way to handle such a situation to my current staff. I appreciate your honesty in this matter. I am also thrilled that you were overall satisfied with your purchase and that you appreciated our staff going above and beyond to find the proper trim for you. We pride ourselves on not being a good company but being a GREAT company. One that will go the extra mile to make sure you are completely happy with all aspects of your purchase. Thank you again and we sincerely hope you reach out to us for your next project."
Bethany T.
Sep 2010
Very well, without a hitch. Really helpful staff. Windows still working great years later.
Response from Window Design Center
"Thank you for your compassionate words. We are so grateful you took the time to leave us a review. We love working on historical projects such as yours and we are thrilled that the windows are holding up as promised. We have the utmost confidence in our products and staff and this is another case that backs up our commitment. Thank you again and I hope you consider us for your next home improvement project."
Licensing
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FAQ
Window Design Center is currently rated 4.8 overall out of 5.
Window Design Center accepts the following forms of payment: CreditCard
Yes, Window Design Center offers free project estimates.
No, Window Design Center does not offer eco-friendly accreditations.
No, Window Design Center does not offer a senior discount.
No, Window Design Center does not offer emergency services.
No, Window Design Center does not offer warranties.